Sales Operations Coordinator

RF Code Austin , TX 78758

Posted 4 months ago

RF Code is a privately-held Austin-based company that develops real-time data center management solutions incorporating a combination of sophisticated, industry leading in-house developed software and wire-free sensors. Our solutions have a proven track record with Fortune 100 companies, large governmental agencies, and leading healthcare institutions.

We are looking for a Sales Operations Analyst to support sales forecasting, analysis, reporting, operations, processes, and systems. Our Sales Ops Analyst will report to the Senior Director of Operations and work with the Sales, Manufacturing, and Finance teams. Our Analyst will serve as the front-line Salesforce.com contact for the sales team, and he/she will be responsible for all aspects of sales order entry and management in NetSuite; weekly, monthly, and quarterly reporting; sales process support; and commissions calculations.

The ideal candidate must be able to reinforce sales processes diplomatically, but also be able to provide recommendations for improvements and be adaptable when changes are needed. The candidate must be detail oriented and be able to balance competing priorities.

The following are typical activities and responsibilities of the Sales Operations Analyst

  • Analyze and calculate subscription orders, including co-terminus add-ons, and provide pre-sales guidance to sales team
  • Guide and train the sales team on use of Salesforce.com
  • Serve as primary point of contact with customers regarding receipt of POs, missing information, lead times and order confirmation
  • Work with manufacturing teams on product availability and lead times
  • Understand and make recommendations on NetSuite business processes related to order management
  • Regularly report on billings, bookings, and commissions

Requirements

Required Knowledge and

Skills:
  • 5+ years of order management and/or sales operations experience
  • Critical thinking and analysis
  • Proven history of workplace adaptability and continued desire to learn
  • Strong customer service skills and ability to remain detail oriented in stressful situations
  • Understanding of basic GAAP principles
  • Strong organization skills, time management and ability to multi-task
Recommended Knowledge and

Skills:
  • Prior experience with Salesforce.com
  • Prior experience with NetSuite
  • Familiarity managing both hardware and software orders
  • Experience with B2B subscription order management

Education/Experience:

Bachelors Degree in operations, finance, or accounting

5+ years of order management and/or sales operations experience

Benefits

RF Code is headquartered in Austin, TX, with offices and partners in Europe, Australia, Asia and South America. RF Code offers excellent benefits (equity, medical, dental, 401(k), flexible work hours, and paid time off) and a great work environment. If you are ready to grow, lets talk!

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Sales Operations Coordinator

RF Code