Sales Operations Coordinator

Sales Operations Coordinator

About the Role

Position Overview:

As a Sales Operations Coordinator at Clover Sonoma, you will be a key player in managing customer accounts, overseeing logistics, inventory, and deductions. Your responsibilities will span various facets of the company, such as sales, warehousing, production, and logistics. This role demands proficiency in Excel, ERP systems, customer portals, and internal software. We are looking for a highly proactive candidate who thrives in a dynamic environment and is comfortable taking on diverse responsibilities.

As a purpose-driven, certified B corporation, Clover is leading the way for conscious businesses by demonstrating care for all stakeholders and moving the world forward. We are committed to lowering our environmental impact and meeting our sustainability targets, by providing kids and adults with healthy, nutritious, and delicious products that are made with care for animals, people, and the planet.

Hourly pay range: $29.00 - $31.00 per hour DOE

Responsibilities:

• Act as a liaison between Order Entry and Customers, providing a best-in-class customer experience.

• Prepare and coordinate new item forms and sample orders.

• Track new item shipment status and provide updates.

• Generate reports for KeHE, UNFI, Whole Foods Market,Target etc.

• Check inventory reports and make recommendations on action items.

• Utilize ERP systems to streamline business processes.

• Generate sales reports on orders and shortages.

• Track school calendars for proper school milk forecasting.

• Manage the delivery issues inbox, including issuing credits, invoicing, price adjustments, and coordinating with the warehouse.

• Set up items in Vori, IX-1, and 1Worldsync to ensure accurate product information.

• Manage item assortments in M3 to reflect current product offerings and availability.

• Ship samples to customers and partners as needed.

• Manage deductions with UNFI and KeHE, ensuring proper documentation and resolution.

• Process open tags to facilitate smooth order processing and fulfillment.

• Ensure item specifications are kept up to date, for both new and existing items, across all sales materials

• Distributor liaison

• Assist in preparing new item paperwork, as needed

• Other duties as needed

What You Bring to the Team

• High School diploma or GED required, Bachelor's degree preferred, or equivalent work experience

• Five years' experience in a CPG related environment preferred

• Proven ability to work cross-functionally with peers in other disciplines: operations, supply chain, finance and technology

• Ability to work under pressure, juggle multiple projects and handle the unexpected

• Effective written and verbal communication skills

• Effective listening and problem solving skills

• Responds positively to challenging work and deadlines

• Ability to effectively present information to peers and executive team members

• Proficient with Microsoft Office and Google Suite

• Well rounded knowledge of ERP systems is a plus

• Highly collaborative, open, engaging etc...

• Excellent customer service skills

We value Clover Sonoma's company culture and values and an ideal candidate would: Have an overwhelmingly positive attitude; Value and listen to other team members; Possess the aptitude for creative problem solving and critical thinking; and Have the courage to do the right thing even when difficult or unpopular.

Pursuant to Clover Sonoma's Drug and Alcohol Free Workplace Policy, applicants to this position are required to take and pass a drug test with results satisfactory to the Company following a conditional offer of employment and before commencing work.

About Clover Sonoma

Third-generation family owned and operated, Clover Sonoma is recognized as a leader at the forefront of the dairy industry. The Petaluma-based company in Northern California's beautiful Sonoma County was the first dairy in the United States to become American Humane Certified, and hold its partnership of family-owned dairy farms to a higher standard by developing its own unique Clover Promise of Excellence. Clover Sonoma is proud to bring conscious dairy products direct from its farms to consumers. As a Certified B Corporation, the company uses its business as a force for good, and its passionate support of animal welfare, sustainable business practices, and local community have always been hallmarks of the business. Each year the company gives back at least five percent of its profits to support these passions under its Clover Cares program. For more information, please visit www.cloversonoma.com and join the conversation on Facebook, Instagram, Twitter, Pinterest and YouTube.

Clover Sonoma is a proud equal opportunity employer. We value and embrace diversity for the benefit of our employees, our consumers, our products, our community and the planet. We are committed to building an inclusive workplace for everyone. We do not discriminate on the basis of race, color, ancestry, age, religion, marital status, disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need.