Sales Operations Coordinator

Cathay Pacific Los Angeles , CA 90009

Posted 1 month ago

Department: Sales and Distribution

Position: Sales Operations Coordinator

Reports to: Regional Head of Trade Sales West

Cathay Pacific Airways is looking for a Full Time Sales Operations Coordinatorbased in Los Angeles. The successful candidate will play a key role in a critical team by partnering with Account Managers to provide proactive sales and support to achieve the targets through the intelligent use of data enabling the achievement of revenue and the associated targets for the portfolio.

Key Responsibilities:

Sales Support and Reporting

  • Supply the regional business development team with market information from time to time in accordance with Cathay's anti-trust policies and guidelines as required

  • Compile and produce regular and ad-hoc reports, revenue statements and analysis on accounts, routes and trade partner portfolios as required in a timely manner to flag any opportunities or trends

  • Automate reporting and analysis processes whenever feasible

  • Update sales results for each tactical promotional fare for evaluation as required

  • Ensure that monthly flown revenue report and BSP sales data is prepared in a timely and accurate manner

Account Management

  • Support the Channel Distribution strategy for the Port/Territory

  • Manage smaller but value driven Trade accounts and/or partners as per agreed targets using an insights driven approach

  • Provide coverage and support for the Account Manager role as and when required

  • Service high value Trade accounts as required

  • Grow the business by actively seeking new sales leads and customers


  • Utilize tools such as PRISM, SFO, e-Smash, and QlikView to run reports and conduct analysis for the Trade Account Managers

  • Where there is no local Cathay Marketing presence, proof materials to ensure language, content and context in the local marketplace is appropriate

  • Conduct pricing intelligence and support as and when required

  • Undertake Indoor Account servicing as and when required

  • Any other reasonable task as requested


  • Emergency and Accident and Crisis Response responsibilities as required


  • Diploma or certificate (in a relevant Sales, Marketing or Business field) is preferred

  • A minimum of two year's relevant experience in data analysis

  • Demonstrable commercial acumen

  • Experience in, or knowledge of, the airline industry is a distinct advantage

  • Proven numeracy and analytical skills

  • Excellent communication and interpersonal skills

  • Knowledge of PRISM, MIDT, and Sales Force Automation Tool is preferred

  • Excellent communication and interpersonal skills

  • Excellent PC literacy in Word, Excel and PowerPoint

  • Ability to cover and progress into an Outdoor Sales role

  • Ability to travel within the Western region

  • Adaptive to and embraces constant change


  • Analysis and Problem Solving

  • Planning and Organizing

  • Customer Focus

  • Interpersonal Effectiveness

  • Commercial Acumen

  • Continuous Improvement and Innovation

Applicants must be authorized to work in the United States for any employer. No sponsorship is available for this position.

Cathay Pacific Airways Limited will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Ordinance

Cathay Pacific Airways Limited is an equal opportunity employer.

Application Deadline: January 5, 2020

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Sales Operations Coordinator

Cathay Pacific