Sales Operations Business Partner, Special Markets

Join a team that is changing millions of lives.

Transforming smiles, changing lives.

At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what's possible.

Ready to join us?

About this opportunity

The Align Sales Operations team is looking for a Sales Operations Business Partner to support the Special Markets sales teams in the US and Canada. They will work with the cross-functional Special Markets Leadership team and internal operational and technical teams to support our external DSO/OSO/Corporate partners. He / She will support commercial related activities including, but not limited to, deal structuring, contract creation, pricing configuration, contract management, and providing support to field sales. He / She will ensure contracts are structured and processed efficiently and align to company policies and operational capabilities. Additionally, the role will support the sales organization in continuing to identify areas of improvement within current processes, while supporting special projects and new initiatives for the Special Markets organization.

About Special Markets

The Align Special Markets program supports large group practices (primarily DSOs and OSOs) who are committed to partnering with Align to drive mutual growth. This is a unique opportunity to support a growing segment of the Align business and many of Align's top customers. SM growth is driven both by adding additional SM partners and by existing partners growing via new acquisitions/affiliations and same store growth. Because of its explosive growth, Special Markets was added as a pillar to our strategic global priorities in 2022 and represents a rapidly growing segment of the Align business.

In this role, you will…

• Collaborate with SM Business Development representatives (BDs) and Corporate Accounts in the US and Canada to provide dedicated tactical support regarding prospecting, modeling, contracting, CRM data hygine, and account health.

• Support the day-to-day operational and contracting activities of the Special Markets teams and identify opportunities to improve operational efficiency and effectiveness.

• Serve as escalation point of contact for operational requests from BDs and partners including roster management, billing/invoicing, case transfers, address change, and more.

• Partner with SM Support team to maintain integrity of existing doctor roster lists and customer master in SFDC through onboarding, transfer, and off-boarding of partners and affiliates

• Responsible for the development, implementation, and tracking of sales contracts for Special Markets partners.

• Responsible for maintaining internal sales contract database with all appropriate and pertinent documentation

• Develop and maintain tools for monitoring contractual requirements and growth targets. Work with BDs to resolve non-compliance.

• Serve as POC for customer and internal partner questions regarding pricing structures and other contractual agreements

• Partner with Sales Management, Legal, and Finance to regularly review existing contracting strategies and partner to implement new contracting initiatives to support evolving company and customer requirements

• Support cross functional projects targeted at optimizing business operations and sales effectiveness.

• Assume responsibility for Salesforce.com administration tasks, including but not limited to managing account hierarchies and pricing configuration

• Assists sales organization in providing technical and administrative product information

• Seek out procedural and strategic continuous improvement opportunities while establishing cross functional relationships with other business units outside of Sales Operations

• Provide daily ad-hoc requests with expedited delivery

In this role, you'll need …

• Bachelor's Degree or equivalent work experience

• 4-6 years of Sales Operations or Deal Desk experience

• 5+ years experience supporting a sales team

• Experience utilizing Salesforce.com for reporting, ticketing, customer master, and data hygine

• Ability to prioritize tasks, and work in a fast-paced, agile environment.

• Strong communication skills

• Excellent attention to detail. Many of our procedures are complex and involve touch points in several systems.

• To be a strategic problem solver who demonstrates curiosity and initiative to take issue resolution into their own hands and loop in other parties as needed.

• Strong analytical background with intermediate proficiency in MS Excel - including equations, vlookups, pivot tables, etc.

• Ability to work independently in a dynamic, fast-paced environment with minimal supervision.

About Align

Align Technology is a publicly traded medical device company that is transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world's largest manufacturer of custom 3D-printed materials.

By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work - these are just some of the things employees say make Align Technology a great place to work.

We respect your privacy. Please review our Applicant Privacy Policies for additional information.

Global Diversity Statement:

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time.

Equal Opportunity Statement

It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for positions with Align must be legally authorized to work in the country which they are applying for and verification of employment eligibility will be required as a condition of hire.