Sales Operations, Business Analyst

Zoom Atlanta , GA 30301

Posted 3 months ago

Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom!

Zoom is looking for a Business Analyst (BA) that will support our critical sales systems and related processes with previous experience as a BA/PM in a fast growing company. It will require the ability to analyze existing processes and systems design, create new processes and systems for scale, manage your own project timelines, and juggle and prioritize various projects simultaneously in a high growth company. Experience in implementing detailed solutions to solve multidimensional business challenges is a must as we are a cross-functional support organization. We seek a self-starting individual who can think on their feet, embrace challenging business opportunities, and operate within our existing framework to solve important issues. This position requires a proactive, highly motivated individual with an aptitude for creativity and critical thinking, whom will be expected to take ownership and drive positive change in collaboration with key business stakeholders.


  • Own and lead projects in a complex and fast-growing organization

  • Managing project deliverables - negotiate timelines with stakeholders, manage timelines and prioritize business expectations

  • End-to-end ownership of system enhancements, regression testing, oversight of change control process

  • Keen problem identification, prioritization, and impact analysis

  • Requirement gathering, BRD creation and approvals, solution design, implementation, test execution, issue triage and knowledge transfer activities

  • Establish key metrics and communicating project progress, solutions, and risks

  • Documentation, training, and maintenance of existing and new systems

  • Key member for our applications management and be point of contact for missions critical and integrated business systems

  • Develop, optimize or overhaul new and existing business processes through system configurations or customizations

  • Take part in all areas of Zoom's software development cycle supporting business analysts, developers and other members of the team

  • Support and drive systems compliance by maintaining and reinforcing Zoom policies

  • Support the team on triaging any development and deployment issues, bugs and fixes

  • Create and update functional and technical documentation

  • Develop and deploy metrics to answer key business questions.

  • Work closely with senior leadership to understand business challenges, and provide data/analysis for better decision making.

  • Communicate complex analysis and insights to senior leaders, both verbally and in writing.


  • 3+ years of experience analyzing business requirements, researching solutions, and driving system and process implementations

  • Must be able to work or relocate to Denver, CO, Overland Park, KS, or Alpharetta, GA and work in office daily.

  • Experience navigating requirements across multiple IT systems and an understanding of IT infrastructure

  • Bachelor's degree required, ideally in Mathematics, Operations Management Information Systems or related degree

  • Must be available outside of business operating hours for system deployments or bug fixes as needed

  • Familiarity with CPQ, Billing and Revenue recognition systems and processes

  • Familiarity with lead routing and territory management systems and processes

  • Experience with self managing projects in fast paced and dynamic environment

  • Experience creating BRD's, FRD's and obtaining impacted executive stakeholder approvals

  • Experience in project and development methodologies

  • Experience with SaaS Enterprise systems and SaaS business operations, including technical change management in JIRA or similar tool

  • 1+ years of experience with is required

Zoom Video Communications Company Culture Highlights:

  • Winner of Comparably's Award for Best Company Work-Life Balance 2019

  • Winner of Comparably's Award for Best Company Compensation 2019

  • Winner of Comparably's Award for Best Company Happiness 2019

  • Winner of Comparably's Award for Best Company Perks & Benefits 2019

  • Sales Department is ranked in the top 5% of companies for Diversity on Comparably.

  • Zoom Video Communications is ranked in the top 5% of companies for Professional Development on


  • Zoom Video Communications is ranked in the top 5% of companies for Overall Culture on Comparably.

Check us out on Comparably:

Get an inside look at the Atlanta office & culture here:

Check us out with a free download:

Zoom Video Communications is an equal opportunity employer and evaluates applicants regardless of an individual's age, race, color, gender, religion, national origin, sexual orientation, disability or veteran status. Our combined differences are what make us Zoom!

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sales Operations Support Analyst III

NCR Corporation

Posted 2 days ago

VIEW JOBS 1/23/2020 12:00:00 AM 2020-04-22T00:00 About NCR NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail, hospitality, telecom and technology industries. NCR is headquartered in Atlanta, Ga., with 34,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries. POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY: * Position responsible for ensuring channel sales processes are responsive, efficient and effective. This position provides guidance to assigned team members as directed and works to accelerate channel sales. This position is responsible for driving improvements in critical channel sales business processes and supports the adoption of both global and local standards. This position serves as sales process escalation point for channel sales team members and channel partners. * Ensure that authorized channel partners are set-up and enabled to transact solution and/or service quotes and orders within their assigned industry and territory. * Ensure sales processes and systems are supported with complete, accurate, and timely information and adhere to all data and information confidentiality and security policies and procedures. * Serve as a single point of contact for assigned team members, partner program representatives, channel sales team members and channel partners. * Document issues and concerns, perform root cause analysis, and work cross-functionally to provide resolution; Over time, the incumbent is expected to drive process and system improvements that address gaps and reduce errors * Drive a virtual team that is created for a short time to address problems on behalf of the channel sales team or current partner; Use multiple sources of information and coordinate the activity of many people to execute a plan to get resolve problems. * Simplify end-to-end sales processes accounting for country-specific requirements (both market-driven and legal/statutory), accelerate the utilization of sales tools, and guide resource alignment. * Develop and manage talent to improve diversity mix, bench strength, and retention; mentor junior team members; Create a committed and engaged workforce by motivating, recognizing and communicating to all employees regularly; Support team in removing barriers impeding their success. BASIC QUALIFICATIONS: * Bachelor's Degree or Equivalent Work Experience * 8+ years of related experience * Must be a leader/motivator with management, organization and interpersonal skills as well as the stature to grow to become a strong business management resource to channel sales teams and channel partners * Must be an effective communicator who engages by encouraging open communication, motivating through influence rather than power and building positive business relationships internally and externally * Must demonstrate an ability to establish credibility with sales leaders, functional teams, and channel partner executives and customers * Must have demonstrated the ability to lead short duration project efforts and improvement initiatives by guides and directing others in defining objectives, developing action plans, managing execution, and achieving the desired results in the agreed-upon time frames * Must understand the role of technology in business operations * Has a multi-country perspective with the understanding of the differences between country-specific business practices as well as legal/statutory requirements PREFERRED QUALIFICATIONS: * Prior Sales Operations experience including recent experience working directly with channel sales team members * Sound understanding of the concepts and principles in sales operations support areas Offers of employment are conditional upon passage of screening criteria applicable to the job. EEO Statement Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes. NCR Corporation Atlanta GA

Sales Operations, Business Analyst