Sales Operations Associate

IHS Markit Dallas , TX 75201

Posted 4 months ago

Department overview:

Support the sales teams including, but not limited to, contract generation, assisting in renewal processes, usage of Sales Force Automation, Vanguard, Business Objects and SAP Valid Order Package processes and general administrative support.

Position summary

Under supervision provide sales support for 1-2 business lines across the assigned sales teams on behalf of the Sales Operations Sales Support.

Duties & accountabilities

  • Responsible for providing support and administrative coordination on the sales/renewal process for a limited number of account managers.

  • Able to support contractual guidelines of I H S Markit products for account managers, finance, product managers, product delivery, order management, and sales operations in an accurate and organized manner.

  • Assist in prepararation and distribution for client legal agreements, attachments, proposals, purchase orders and business correspondence as required.

  • Process signed and executed renewal contracts in Sales Force Automation system and liase with order management and sales operations.

  • Process product or service cancellations. Create cancellation forms and route to Order Management Help Desk for processing.

  • Identify and or upload contracts utilizing the global contract repository requested by the account manager on behalf of the client.

  • Responsible for researching and resolving of product delivery and invoicing challenges on behalf of the customer/account manager, with the ability to accurately and succinctly explain any such resolution to the appropriate Sales team member, Sales Manager or client contact.

  • Update Bill To/Ship To information on Renewal opportunity records as needed.

  • Assist and work with sales on outstanding orders still waiting on information and/or waiting on PO in order to process and complete for revenue recognition.

Business competencies

Education and experience

  • Sales Operations experience preferred

  • Preferred experience in the sales organization working specifically with I H S software/data contracts.

  • Applied working knowledge in all MS Office applications.

  • Highly organized and capable of effectively prioritizing tasks.

  • Previous experience working with a CRM application.

  • Excellent written and verbal communication skills.

Personal competencies

  • Must have excellent communication skills (oral and written).

  • Must have excellent organization skills and the ability to organize thoughts and ideas.

  • Must have the ability to interact professionally with both clients and peers.

  • Must have the ability to work under moderate supervision and handle multiple tasks.

  • Must be reliable and able to work under pressure.

  • Must be cooperative and able to work in a team environment.

  • Must be detail oriented.

  • Ability to document processes and procedures.

It is the policy of IHS Markit to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, IHS Markit will provide reasonable accommodations for qualified individuals with disabilities. We maintain a drug-free workplace. For candidates in the US, we are a participant in E-Verify (see link below).

EEO is the Law

EEO is the Law Supplement

Right to Work

Pay Transparency Policy

E-Verify

Current ColleaguesIf you are currently a colleague with IHS Markit please apply internally via Workday.


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Sales Operations Associate

IHS Markit