Sales Operations Associate

Huron Consulting Group Chicago , IL 60602

Posted 2 months ago

The Opportunity

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.

Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.

Joining the Huron team means you'll help our clients stabilize their business operations today and create tomorrow's growth by implementing revenue enhancement and cost containment programs, upgrading technology systems, creating stronger leaders and improving outcomes for patients.

Join our team as the expert you are now and create your future.

Position Summary

POSITION SUMMARY

The Growth Enablement team (GET) provides sales support for the Healthcare practice including sales operations (reporting, initiatives, campaigns, account strategy, sales team support, training, etc.) and sales enablement (proposal & RFP writing, Orals presentations, and sales collateral).

The Sales Operations Associate role leverages knowledge of Huron solutions, sales strategy, and the healthcare industry to lead growth and strategic sales initiatives for assigned projects and programs. In this role, the Associate has a variety of responsibilities that include supporting an assigned Sales Leader(s) and Sales Team(s), addressing operational requests from a variety of Healthcare sellers, leading ongoing sales initiatives designed to grow Huron's business, and providing training as needed.

A successful candidate will have solid communication and critical thinking skills enabling poise and confidence when working with senior leaders across the Healthcare practice, be a strategic partner to sellers and an innovation advocate, be able to manage to a workplan, be able to manage a variety of tasks with deadlines that often require a quick turnaround, possess strong attention to detail, provide high-quality deliverables and service, and be personally motivated to support to Huron sellers in meeting sales goals.

Reporting to a Sales Operations Manager, this position actively coordinates with individuals across the Growth Enablement to instill consistency and best practices across teams. Further, this role will lead discussions and strategize with senior practice leadership who actively participate in sales pursuits.

Qualifications

RESPONSIBILITIES

  • Sales Leader Support

  • Prepare for Sales Leader call by analyzing current team results and Sales Leader and Sales Team needs. Seek to be a strategic partner. Assist with development of the Sales Lead agenda that includes status updates and next steps on requests/initiatives, findings from analysis as appropriate, and ideas to advance the team in meeting their sales goals.

  • Assist with the development of the Sales Team call draft agenda for the Sales Leader to review.

  • Attend and support Sales Leader 1:1 updates with their Sales Team members as requested. Send agendas in advance, take notes, provide strategic input as appropriate, send notes afterward, and ensure follow-up occurs.

  • Sales Team and/or Market Support

  • Collaborate internally with Sales Operations team members and with Sales Lead to develop strategic Sales Team meeting agendas using effective communication methods. Seek to understand and implement best practices across teams.

  • Develop high-quality, effective team materials in a consistent and timely manner

  • Assist with facilitation of team meetings and address questions in a professional manner

  • Provide meeting notes and follow-up items timely

  • Enter relevant action items into Salesforce timely

  • Identify, assist with development, and assist with training on various sales strategies and support tools such as needed

  • Sales Opportunity and Account Support

  • Provide strategic and administrative support to Sales Lead and Sales Team members as needed which may be received via a direct request or, most commonly, through our intake processes

  • Attend and support Account Planning calls as assigned (and requested adhoc) performing research in advance, preparing agendas, taking notes, updating Salesforce, and sending notes and action items as needed

  • Facilitate and support sales strategy meetings with sales pursuit teams as requested

  • Assist with client outreach campaigns through research, analysis, materials development, outreach tracking, and follow-up as needed

  • Complete client research and data analysis as needed to support sales efforts

  • Update Huron's client relationship management (CRM) tool and provide reports / queries as needed ensuring key account information is accurate

  • Develop basic presentations and placemats and find appropriate case studies/references as needed

  • Performance Monitoring

  • Review Sales Team dashboards and other analysis to provide insights to Sales Lead as appropriate as part of regular and ad-hoc updates

  • Trend quarterly seller metrics and assist with the Sales Team performance summary to Sales Lead each quarter

  • Support win/loss review and competitive intel processes as needed

  • Monitor Sales Team compliance associated key processes / expectations. Proactively reach out to Sales Team members as needed to bring attention to the issue(s) and provide support for correction as needed.

  • Support Sales Operations Initiatives

  • Assist with ongoing and ad-hoc Sales initiatives with dependability, tenacity, critical thinking, and a bias for innovation. Assist with workplan development and manage against timelines successfully.

  • Assist with complex data analysis and leverage CRM reporting as needed

  • Communicate risks and opportunities proactively

  • Assist with the development of materials as needed to explain and communicate about initiatives and provide updates in relevant forums as needed (internal calls, team calls, practice calls, leadership calls)

  • Assist with other special projects and priorities that serve the broader practice

  • Other Projects

  • May direct the work of others as needed as a formal or informal supervisor

  • Assist with a variety of special projects as needed

JOB REQUIREMENTS/QUALIFICATIONS

  • Bachelor's Degree required

  • A minimum of 2 years of relevant business experience

  • Consulting background or sales operations experience preferred

  • Candidates may live anywhere in the contiguous US - note this in a non-billable role with limited travel required.

SKILLS/COMPETENCIES

  • Solid communication (oral, written), presentation and interpersonal skills

  • Demonstrated organizational skills and ability to coordinate internal staff, resources, and tasks

  • Ability to juggle multiple projects under tight deadlines, to communicate proactively about progress/risks, and to focus on high quality and attention to detail

  • Consistently meets or exceed deadlines

  • Adaptable to frequently changing priorities and initiatives

  • Self-starter with high tolerance for ambiguity that does not impede progress

  • Solid data analysis and critical thinking skills

  • Ability to work independently

  • Resourceful and has excellent problem-solving capabilities

  • Consistently demonstrates a positive attitude and contributes to a strong team culture

  • Desire to provide exceptional customer service to our internal clients

  • Clear fit with (and champion of) firm culture and values

  • Understands Huron's core services and capabilities

  • Proficient in Word, Outlook, OneNote, PowerPoint, Excel, and LinkedIn

  • Experience with Salesforce client relationship management tool preferred

Posting Category

Healthcare

Opportunity Type

Regular

Country

United States of America

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Sales Operations Associate

Huron Consulting Group