Sales Operations Analyst

Sugar CRM Raleigh , NC 27611

Posted 3 months ago

#LifeIsSweet at SugarCRM

The people. The passion. The success. You will frequently see Sugas huddled around a desk or whiteboard collaborating, cranking out ideas, or solving the latest industry problem. Are you ready to play a key role in influencing how companies create extraordinary relationships with their customers? We'd love to hear your ideas! We're going places join us for the ride, experience sweet success and show us your passion.

Where do you fit?

SugarCRM is looking for a talented, energetic and driven individual to join our team as a Sales Operations Analyst. This critical role will provide support to the global sales and customer success organization.

Reporting to the Vice President, Global Sales Operations, you will be responsible for the collection, analysis, and reporting of sales and customer success related data and operational practices, in an on-going effort to increase overall sales productivity. The development and tracking of key performance indicators will be critical to enhance the understanding of the business and to improve decision-making.

The Sales Analyst will create both standardized & custom reports and conduct qualitative product & sales analysis.

Impact you will make in the role:

  • Collect, analyze, evaluate and report data to measure and increase sales productivity

  • Collect sales records & trends and evaluate performance measured against sales quotas

  • Analyze sales and performance records and interpret results of overall sales

  • Develop models and reporting structure that identify costs (by function, process, fixed, variable) per unit (store, order, script, other) and identify a baseline for action

  • Guide sales people in entering an accurate forecast in our CRM tool, generate reports for forecast, and collaborate forecasts into weekly, monthly, quarterly, and annual reports

  • Coordinate the complete sales reporting and forecasting process for all sales and customer success channels

  • In coordination with the Manager and VP of Sales Operations, communicate sales reporting and forecasting to Senior Management

  • Analyze results and set up reports containing respective conclusions, ideas, and general guidance

  • Generate ad hoc reporting for Sales, Marketing, Business Analysts, and Product Management

  • Provide customized reporting and recommendations in support of ongoing business decisions or initiatives

  • Conduct quantitative analysis including but not limited to ROI, trending, identification and assessment of opportunity and risk, forecasting, regressions, correlation, cannibalization and probability modeling

  • In coordination with the Manager and Director of Sales Operations, communicate results to key stakeholders to support informed business decisions by providing in-depth analysis and recommendations

  • Ensure current and future data and software requirements are met to provide accurate decision support to the business.

Expertise you will bring in:

  • BS/BA in Business Administration, Accounting, or any related field

  • 1-2+ years of analyst experience in a related field (Software Sales, Management Consulting or Finance)

  • Ability to perform complex analysis such as regression, forecasting, cannibalization and probability modeling

  • Experience supporting sales organizations, especially building and implementing a variety of sales and business processes

  • Tech savvy, with the ability to think creatively and prioritize

  • Experienced with data visualization tools and business intelligence platforms. Prior Tableau experience is a plus

  • Strong communication skills, both written and verbal, with the ability to convey complex information to a broad audience

  • Strong interpersonal skills with the ability to work independently and within a team environment

  • Expert knowledge of Excel, PowerPoint, CRM, and relational databases

  • Ability to work as part of a dynamic team while demonstrating flexibility, autonomy and focus on execution

  • Ability to capture and document business and reporting requirements from multiple sources

  • High degree of attention to detail

Location: Cupertino, CA or Raleigh, NC

Benefits and Perks:

Beyond a stellar work environment, friendly people, and inspiring, innovative work, we have some great benefits and perks:

  • Competitive salaries

  • Company stock options for all employees

  • Excellent medical, dental and vision coverage for you and your family, along with other benefit plans like 401(k)

  • 11 paid holidays with 1 floating holiday per year; 3 weeks paid time off policy for new hires

  • Weekly catered lunch & learns, fully stocked kitchens, and nearby access to Cupertino's newest restaurants and stores at Main Street Cupertino

  • Quarterly chair massages

  • Wellness Reimbursement

  • Workforce Fitness Program

  • And more!

We are an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.

What is it REALLY like to work here?

  • Open is at the heart of our business and our culture. You won't find cubicles here

  • Everyone is asked for ideas and problem-solving solutions

  • Engineers drive many of the product's features

  • Employees are closer to the customer's needs

  • Entrepreneurial-spirited employees

  • Collaborative work environment

  • Ownership is the greatest self-identity at SugarCRM - you are making an impact now

  • We are a merit-based company - many opportunities to learn, excel and grow your career

  • Learn more and follow us on Twitter @LifeAtSugar

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