Sales Operations Analyst

Overview

About Suffolk

Suffolk is a national enterprise that builds, innovates, and invests. Suffolk is an end-to-end business that provides value throughout the entire project lifecycle by leveraging its core construction management services with vertical service lines that include real estate capital investment, design, self-perform construction services, technology start-up investment (Suffolk Technologies), and innovation research/development.

Suffolk - America's Contractor - is a national company with more than $5.0 billion in annual revenue, 2,600 employees, and main offices in Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, and San Diego. Suffolk manages some of the most complex, sophisticated projects in the country, serving clients in every major industry sector, including healthcare, life sciences, education, gaming, transportation/aviation, government, mission critical and commercial. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR's list of "Top CM-at-Risk Contractors." For more information, visit www.suffolk.com and follow Suffolk on Facebook, Twitter, LinkedIn, YouTube, and Instagram.

The Role:

The Business Development Analyst is crucial in leveraging our CRM application to drive strategic sales initiatives and foster business growth. This role is designed for a strategist and analyst who understand the nuances of the sales environment and can translate CRM data into actionable business insights. Working closely with Business Development, Finance, Strategy, IT, and Data Analytics, the analyst will ensure our CRM strategy aligns with our broader business objectives, focusing on process improvement, data integrity, and sales effectiveness.

Responsibilities

• Perform strategic analysis of CRM data to drive business decisions and business development strategies. Act as the primary analyst for interpreting CRM data.

• Oversee data quality for Business Development; verify, reconcile, input, and clean data as needed.

• Liaise between Business Development, Finance, Strategy, IT, and Data Analytics to align CRM system with business goals.

• Provide actionable insights from CRM data, emphasizing the enhancement of business development processes and effectiveness.

• Create and publish weekly Business Development report content for both Executive use and distribution around the enterprise.

• Ad hoc research support for specific needs; account or project overviews, strategy research, market analysis, etc.

• Assist in development, improvement, documentation, and implementation of BD Standard Operating Procedures.

• Drive the continuous improvement of CRM-related business development processes, focusing on efficiency and effectiveness.

• Develop, enhance, and deliver CRM training and support materials, coordinating with Learning & Development as needed.

• Lead strategic initiatives to enhance business development performance and effectiveness, utilizing an iterative and data-informed approach.

• Travel to regional offices and jobsites as required.

Qualifications

• Bachelor's degree required

• 1-2+ years of relevant experience

• A clear understanding of the enterprise sales process

• Excellent written and verbal communication skills

• Self-motivated and independent, with the ability to work collaboratively with others

• Business oriented looking to drive actionable results

• Problem-solver with great attention to detail

Necessary Attributes:

• Candidate must possess Suffolk's Core Values: Passion, Integrity, Hard Work, Professionalism, and Caring.

• Strong communication and excellent organizational skills.

• Experience with Microsoft Powerpoint.

• A sense of urgency, initiative, and attention to detail.

• Ability to develop and sustain effective relationships at different organizational levels with a wide range of stakeholders.

• Client focused having an ability to identify client needs, decision making criteria and how to align these to Suffolk's value proposition.

• Tenacity and curiosity of an entrepreneur.

• Possess judgment to know when to appropriately escalate issues up the chain of command.

Preferred Attributes:

• Candidate possesses experience with Microsoft Dynamics CRM systems.

• Familiarity with enterprise software backend functionality, querying and reporting to be able to interface with Data Analytics and IT.

• Construction industry experience.

Working Conditions

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stands; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking.

EEO Statement

Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk.