Wolters Kluwer Health's Clinical Effectiveness (CE) organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care. Our flagship products include UpToDate, Lexicomp, Medi-Span. and Emmi Solutions. Our talented team of physician editors, pharmacists, technologists, and product visionaries collaborate to provide solutions that measurably improve clinical effectiveness by helping healthcare professionals provide optimal care for their patients.
CE's mission is to improve care worldwide. To achieve this vision, CE has strived to deeply understand the challenges facing clinicians and provider organizations as they evolve their work-flow to cope with changing regulatory payment pressures while striving to deliver high quality and effective care.
We are searching for a Sales Operations Analyst-Sales Enablement. This role can be located in our Waltham, MA office or our Hudson, OH office.
The Sales Operations Analyst- Sales Enablement is a key member of the Global Sales Operations team. The Sales Operations Analyst- Sales Enablement has proven success in supporting effective enablement programs in both fast-paced and large-scale field operations. This individual must be able to deliver the enablement of sales CRM, tools, content, communications and overall readiness, to support existing field sales, partners and new hires.
This individual will be required to fully understand our products and specifically our Sales CRM technology ecosystem, to develop processes and resources that help to ensure our global salesforce has the comprehensive support required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Support the overall sales enablement strategy
Assist in defining, building, and launching a comprehensive curriculum to enable direct and indirect field teams
Assist with the rollout, adoption and knowledge transfer of all sales tools and best practices
Drive strong cross-functional alignment and cooperation between Sales, Marketing, and Field Operations
Assist with the launch of Go to Market initiatives and driving the sales enablement curriculum calendar.
Assist with streamlining sales activities and enhance salesforce productivity by maximizing Salesforce
Provide and maintain documentation of sales processes within CRM including Quick Reference Guides.
Manage the sales enablement content repository and ensure that all information is easily and readily accessible at point of need and that sales is aware of new content
Proactively identify opportunities to improve the sales process and to assist Sales and Sales Management in understanding process bottlenecks and inconsistencies
Provide ongoing training on processes, improvement of processes, and sales onboarding/training plan
Skills & Requirements :
3+ years of proven success in Enterprise Sales and/or Sales support or Enablement role
SalesForce enablement experience required
Experience supporting the actual training experience/sales enablement, including curriculum design, content development, and assessment
Highly organized, customer-focused, innovative and strong attention to detail
Able to speak to senior audiences and command the respect of field teams
Excellent communicator, self-aware, transparent, collegial, and open to feedback.
Strong business acumen; strong reporting and analytics, troubleshooting, problem-solving, and project management skills
Demonstrated ability to partner with GTM teams and other cross functional