Sales Operations Analyst

About this team:

Citrix -- the recognized leader in VDI, Desktop-as-a-Service and application delivery solutions -- empowers enterprises of all sizes and industries to enable secure hybrid and remote working, from anywhere, using any device. Our platform delivers high-performance user experience, zero trust security and operational cost efficiency regardless whether customers require cloud, on-premises or hybrid deployment. By joining our team, you'll have the opportunity to build cutting-edge solutions for 100 million people worldwide to securely access their desktops, applications and SaaS and web apps.

About this role:

The Sales Operations Analyst will focus on creating opportunities and quotes leveraging standard operating procedures.

Responsibilities:

• Handle high priority and urgent tickets with precision while ensuring adherence to Service Level Agreements (SLAs) aligned with business objectives.

• Respond to requests from sales representatives via cases, following pre-established procedures and guidelines.

• Proficiently document and track tickets, coordinating appropriate responses with a customer-centric approach.

• Demonstrate agility in learning new processes and shifting between projects and tasks requiring quick resolutions.

• Establish and adhere to standard procedures for daily activities, ensuring accountability for completed actions and driving results.

• Manage time effectively, also engage with reviewing and simplifying complex processes

• Multitask efficiently, handling multiple issues simultaneously across various drivers.

• Collaborate closely with other teams, articulating problems effectively to facilitate solutions.

• Provide support for inquiries related to various CSG product lines, programs, and promotions.

• Collaborate with managers, leads, and team members on process ideation, simplification, and optimization.

• Work with cross-functional teams to deliver on projects and tasks, fostering close collaboration.

• Develop clear standard operating procedures for team-wide utilization.

• Evaluate information, identify problem areas, formulate solutions, and present them effectively.

• Demonstrate proficiency in using Salesforce and CPQ

Basic Qualifications:

• Minimum of Bachelor's degree from an accredited college or university

• Minimum of 2 to 5 years of experience in quoting or similar operations roles.

• Must be able to go into the Miami office at least twice a week

Preferred Qualifications:

• Experience in the Salesforce and CPQ process would be an added advantage.

• Exhibit strong verbal, written communication skills, alongside analytical capabilities.

• Thrive in high-pressure environments, meeting deadlines with a professional attitude towards customers and colleagues.

• Willingly provide assistance to team members as required, possess experience in collaborative team environments within similar domains.

About Us:

Citrix and TIBCO recently merged to create Cloud Software Group, now one of the world's largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done - from anywhere. Members of our team will tell you that we value diverse lived experiences, passion for technology, and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.

If you need a reasonable accommodation due to a disability during any part of the application process, please contact us at (800) 424-8749 or email us at AskHR@cloud.com for assistance.

Apply now