Sales Operation Consultant - Chicago, IL Or US Remote

Unitedhealth Group East Hartford , CT 06128

Posted 2 months ago

Energize your career with one of Healthcare's fastest growing companies.

You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 10 leader.

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.Training will be conducted virtually from your home.

  • All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy

Summary Description:

The MPP Growth team leads partnership development efforts with prospective health system clients to assess the financial value and operational delivery risk of a partnership with Optum. Our goal is to convert sales prospects into revenue generating partnerships utilizing broader Optum's solutions to make the health system work better for everyone. We work closely with the initial sales/origination team, senior leadership, solution design, transition readiness, and business units throughout the organization to ensure collaboration and process optimization for the entirety of the sales cycle.

The MPP Sales Operations Consultant will be responsible for supporting the MPP Chief of Staff and Growth Operations team in efforts related to department day-to-day operations and sales support activities. The role will be responsible for the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business. The consultant will be focused on ensuring the integrity of the MPP sales pipeline, targeting, data tracking and analysis to provide stakeholders with recommendations and insights to improve performance. The Sales Operations Consultant will also aid in process standardization and assist in development of standard templates / SOPs for conducting more efficient operations.

Excellent communication, a positive attitude and flexibility with the ability to adapt quickly to change are important to succeed in the role. The candidate must be able to produce thorough and accurate work in a high profile and fast paced environment.

Primary Responsibilities:

Sales Operations Reporting

  • Manages the accuracy and efficient distribution of sales reports and other intelligence essential to the broader sales organization.

  • Recommends revisions to existing reports, assists in the development of new reporting tools as needed

  • Create dashboards, reports and account analysis

  • Supports sales executive leaders with account targeting and analytics

  • Assist in identifying and collecting internally available & public healthcare data to support sales forecasting and strategy development

  • Track short- and long-term sales data & model future outcomes

General Pipeline Administration

  • Supports the consistent implementation of company initiatives and enables the sales team in achievement of sales target

  • Deep understanding of Salesforce processes and reporting, dashboards, and understanding of revenue data, sales funnel, and opportunities.

  • Makes recommendations to Leadership as it relates to sales operations policies/practices and assistance.

  • Collaborate with broader organization leadership and peers, and be a go-to person for MPP pipeline management questions

  • Ability to self-manage longer-term projects in the best interest of the MPP team, such as a Salesforce instance migration project

  • Working with Accounting / Finance in booking complex opportunities spanning multiple business segments

  • Train staff on new technology and software

  • Attend team meetings and take detailed, action-driven meeting minutes

Pipeline-related Collateral Maintenance

  • Create weekly / monthly / quarterly content for executive presentations and board / business reviews

  • Oversee the work of junior global operations analyst

  • Maintain daily pipeline slide summaries, opportunity health check & go-to-green plans, deal dashboard updates, etc.

Secondary Responsibilities:

  • Assist team with project management activities for early stage client-facing work, following a project plan and supporting the creation of executive-ready deliverables

  • Occasionally manage shared inbox requests and assist with SharePoint administration activities as needed

  • Executive briefing document creation: Conduct research and gather information on prospective clients through online research and internal database information. Summarize content for executive-level review

  • Client profiles development: Access publicly available reports to collect prospective client data. Insert these data points into templates to generate outputs. Research partner websites and access latest financial statements.

  • Exemplify Optum values of Integrity, Compassion, Relationships, Innovation, and Performance across all activities

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Associate degree (or higher)

  • 3 + years of experience in sales operations as a Salesforce subject matter expert with proficiency creating reports, optimizing processes, and managing dashboards

  • Microsoft Office proficient - Microsoft Word, Microsoft Excel, and Microsoft Outlook including the ability to open, create, edit, save, and send documents, spreadsheets, and emails, other forms of documents.

  • Ability to travel 25% of the time

  • Experience with project management & ability to manage multiple priorities concurrently

  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders

Preferred Qualifications:

  • Bachelor's degree (or higher)

  • Some understanding of the US healthcare system

  • Experience in advanced analytical tools, such as SQL or Tableau

  • SharePoint administration familiarity

Soft Skills:

  • Attention to detail and strong communication skills are a must

  • Ability to independently solve problems, collaborate with others and critical thinking

  • Comfortable with frequent change and dynamic work environment

Physical and Work Environment:

  • Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, handling other objects, and long periods working at a computer

  • Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity

UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non - clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us. You can learn more about all we are doing to fight COVID-19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

Colorado Residents Only: The salary range for Colorado residents is $64,800 to $116,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UHG, OptumRx, Healthcare, Salesforce, SME, Project Management,work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #rpo

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Sales Operation Consultant - Chicago, IL Or US Remote

Unitedhealth Group