The main job of a retail sales/ marketing associate is to meet sales goals while offering personalized customer service and maintaining long-lasting relationships with customers. There is not a formal education requirement for this job, but we do look for industry knowledge and the ability to sell. Sales and excellent customer service are a MUST.
A Retail Sales/ Marketing Associate is responsible for all sales activities and sales associate job duties, from greeting customers, answering questions, offering assistance, suggesting items, lending opinions providing product information and trying on various products and posting daily on your personal social media account about the store. Coming up with new ideas and implementing those ideas to add and maintain customers.
Individual responsibilities as a Retail Sales/ Marketing Associate may include demonstrating outstanding customer service and selling skills, keeping the sales floor clean, stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
A Retail Sale Associate must process payments by totaling purchases; via cash or card payment. Must also be able to deal with customer courteously and professionally. Maintains a professional attitude with sincerity and enthusiasm reflecting stores commitment to our customers. Develops product knowledge in order to communicate it to the customer. Stays current with promotions and offer sales.
-Basic understanding of sales principles and customer service practices
-Proficient in verbal and written English language
-Knowledge of customer and market dynamics and requirements
-Solid communication, interpersonal skills
-Ability to read, write and effectively communicate with customers, peers and management
-Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
-Ability to work as part of a team and take initiative independent of direct supervision
Physical demands: This position involves constant moving, talking, hearing, reaching, grabbing and standing for hours. May occasionally involve stooping, kneeling, crouching and climbing ladders
-Customer service focus and driven
-Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service
-Available to work a variety of hours, which may include mornings, evenings, and weekends
-Meet sales goals, build customer relations, and recruit new customers -Be able stock shelves, dress/change mannequins, organize sales areas, and maintain a presentable and clean work space