Sales Manager

Town Sports International Holdings Inc Woburn , MA 01801

Posted 1 week ago

Overview

The Sales Manager's primary responsibility is to drive memberships in order to meet sales goals. Additional responsibilities include assisting with customer service, helping prospective members and existing club members with concerns regarding the club and starting new corporate accounts.

The Sales Manager role achieves success through embodying our core competencies (Create the TSI Environment, Build a High Performing Team, Achieve Measurable Results).

Create the TSI Environment

Models the core attributes of a successful employee with the utmost integrity, lives the mission and empowers others to do the same; focused on building meaningful relationships with members, their kids and team members.

Responsibilities include:

  • Modeling and promoting the Clubhouse Rules.

  • Adhering to all TSI policies and procedures including, but not limited to timeliness, codes of conduct, dress and timekeeping.

  • Partnering with club team to ensure high levels of customer service and a consistently clean club.

Build a High Performing Team

Actively facilitates self and team member development; constantly seeking new ways to build skills and competency; elevates the brand experience.

Responsibilities include:

  • Creating an environment where employees thrive and look forward to coming to work.

  • Sourcing, recruiting and onboarding qualified team members.

  • Delivering relevant and effective coaching, training, feedback and performance management directly to team members.

  • Performing all basic system transactions pertaining to billing and contracts.

  • Developing and maintaining relationships with current members on a name to name basis.

  • Notifying club mgmt team of any member complaints or grievances and assisting in appropriate response.

  • Determining prospect's goals and motivation through a thorough Needs Analysis.

  • Being knowledgeable of all products and programs and building value in TSI's services.

  • Being responsive to member feedback and complaints and working towards timely resolution.

Achieve Measurable Results

Meets and exceeds company goals and metrics surrounding employees and members; never satisfied with the status quo.

Responsibilities include:

  • Hitting all key metrics in sales, revenue, retention and cost management.

  • Reviewing and analyzing club profit and loss statements and other financial reports daily to ensure club is on track to meet sales and cost goals.

  • Setting daily, weekly and monthly sales, revenue and retention goals (including fitness) and monitor club's performance towards goals.

  • Consistently looking for opportunities to gain new members and elevate service levels.

  • Developing relations with the community and local small businesses by involving club in community events.

  • Actively build a network of contacts through prospecting and referrals.

  • Attending sales and training meetings.

  • Driving retention by partnering with fitness team to introduce fitness services at point of sale.

  • Reaching and surpassing monthly sales projections.

Requirements

Required Skills and Experience:

  • College degree in business, sales & marketing, or related field preferred.

  • Prior sales experience preferred.

  • Excellent customer services skills, outgoing, motivational and friendly.

  • Ability to deal with pressure in meeting sales quota.

  • Excellent listening and verbal communication skills.

  • Ability to build relationships with members.

  • Ability to resolve conflicts in a professional, tactful manner.

  • Ability to multi-task and learn quickly.

Scheduling Requirements:

Due to the nature of the business, Town Sports has specific scheduling guidelines for this position.

  • Team Members are required to work 3 out of the last 4 days of the month, with the last day of the month being mandatory.

  • TSI does not authorize vacation time in the months of January or September.

  • This position does not have a set schedule month-to-month and is subject to changes based on the needs of the business.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Enterprise Sales Manager

Monotype Imaging

Posted 2 months ago

VIEW JOBS 2/17/2019 12:00:00 AM 2019-05-18T00:00 Enterprise Sales Manager Are you our "TYPE"? Named "One of the Most Innovative Companies in Design for 2018" by Fast Company, Monotype's fonts and technologies bring brands to life through typeface design and imaging solutions that consumers identify with every day! Want to learn more about who we are and what we do, visit us at www.monotype.com. We are currently focused on growth and are searching for the right Sales Manager to join our team and focus on building positive relationships with the brands. This is a great opportunity for someone who wants to engage with the best people and clients while executing sales strategies and programs to key accounts. With this opportunity comes the chance to be part of an experienced team who will support your passion for brand adventure with the most amazing solutions focused service. What you'll be doing: * Learn the product offerings to become a subject matter expert for key brand clients. * Develop account and territory sales plans and strategies for assigned customer base to meet assigned sales quotas and goals. * Conduct outbound prospecting and maintain key relationships to educate current and potential clients on products and services. * Prepare and present sales proposals and quotations to clients. These individuals may include individuals within the Brand, Marketing, Creative, IT, Finance, Procurement, UX and Legal teams within a key account. * Organize, track and maintain client account and contact information, as well as prospect updates in CRM database. * Review and negotiate complex agreements and be the primary contact for Monotype * Own and resolve general sales inquiries pertaining to accounts and respond to RFPs. * Collaborate across the organization with marketing, support, pre sales engineering and development to ensure go to market strategies. * Attend and participate in trade shows and seminars as needed. * Participate in other tasks or projects as requested by supervisor/manager. What we're looking for: * Business degree and 4-7 years previous Sales experience required. * Proven track record of meeting/exceeding sales quotas. * Proven track record in closing large enterprise level accounts. * Previous experience within software, technology, publishing, media, and advertising or design market segments preferred. * Excellent verbal and written communication as well as presentation skills. * Experience in planning and implementing Account and Territory Management strategies. * Strong prospecting skills. * Excellent contract negotiation skills. * Travel required of up to 20% * Understanding of CRM technology. Experience with Salesforce is preferred. What's in it for you: * Highly engaged "Fun" Committee to keep work enjoyable. * Affordable Medical, Dental, and Vision Coverage to meet all your healthcare needs. * Substantial vacation time, 12 company holidays, and unlimited sick time. * Generous 401k match to save for your future, and so much more! Monotype Imaging Woburn MA

Sales Manager

Town Sports International Holdings Inc