Sales Manager - Service / Repair

Thyssenkrupp Detroit , MI 48222

Posted 4 months ago

Sales Manager

  • Service / Repair

Detroit, Michigan, United States thyssenkrupp Elevator Corp

Location Detroit Duration Long-term Contract Full Time Status Laufende Rekrutierung Job ID US_901745_ET_TKELECP06040

Your responsibilities

The first 3 letters in workplace safety are Y-O-U! thyssenkrupp Elevator Americas is currently seeking an experienced Sales Manager

  • Service and Repair in Detroit, MI Essential duties and responsibilities:
  • Manages and develops Account Managers. Includes setting sales goals, reviewing sales performance and training

  • Leads business development growth and fosters relationships with key customers, consultants and architects. Includes creating synergies between modernization, repair and service, and new installation sales

  • Supports a culture of safety throughout the organization and stresses the importance of safety to all employees

  • Implements and oversees strategic sales initiatives in keeping with corporate and regional strategic initiatives. Includes use of thyssenkrupp Elevator sales tools and training, i.e., CRM, TKEextend, TeamService and STAR customer relations

  • Develops a consistent and superior brand identity used by all sales employees when making sales presentations and proposals, and preparing bids. Identifies areas of sales-skill opportunities and initiates applicable training/coaching as required, using SSD I, II, III & IV concepts

  • Ensures branch sales efforts are run consistently and cohesively. Includes direct oversight of specific branch service and repair sales department; modernization sales and new business development sales. Includes monitoring sales activity using CRM

  • Reviews and sets sales goals in line with budgetary and corporate guidelines. Includes approving individual sales goals in line with the budgetary plan along with quarterly reviews of performance to targets. Includes approving monthly sales incentives. Includes overseeing performance management and progressive discipline when goals are not met

  • Strategically reviews P&L and other financial reports to monitor sales performance within the district to ensure monthly goals are met or exceeded and cancellations are controlled. Works with District Manager to review and develop sales budgets

  • Reviews and participates in bids of large or complex modernization jobs to ensure profitability. Conducts/participates in ITS/factory tours as deemed necessary

  • Supports and instills the concept of continuous improvement of service revenue growth. Includes working with district management to ensure a level of customer service that is differentiated from the competition; and developing a unified approach to serving external and internal customers

  • Maintains a strong working knowledge of the overall market area, including sales backlog, service and repair volume, market penetration, volume of outstanding bids, available new business, special projects, and staffing requirements and availability

  • Maintains strong familiarity of company products by attending company training classes, and reviewing factory equipment updates and supplier goods. Includes maintaining a strong understanding of thyssenkrupp Elevator, and its regional and company mission and objectives, ethical standards and code of conduct

  • Partners with West Region and USFO teams to insure alignment on all goals and initiatives

  • Implements District-wide NIM strategy consistent with company guidelines with the goal of producing 100% on-time conversion

  • Supports a culture of customer satisfaction that promotes customer retention. Works with other departments to ensure proactive customer assistance

  • Performs other duties as may be assigned

Your profile

  • 2 to 5+ years of elevator sales experience

  • Prior personnel and project management experience

  • Ability to write reports, contract proposals and business correspondence

  • Ability to define problems collect data, establish facts and draw valid conclusions to improve profitability

  • Ability to present effectively to customers, lead meetings and present to groups of people

  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Our offer to you

Safety at work and Healthcare

Safety at work & Healthcare: Highest standards in occupational safety and health, comprehensive programs and measures for safety at work and preventive healthcare with comprehensive coverage and flexible options.

Security for the future

Financial security for your individual retirement plan.


Respect, recognition and appreciation of the contribution of everyone. Regular team - and social events.

Continuing development

Training and continuing developement options. Help to grow alongside with us, in personality and profession.

Compensation and benefits

We offer a lot: Fair working conditions and a reasonable, competitive compensation are the foundation for many more attractive benefits.


Open, tolerant and constructive work environment with a team consistent of diverse views and backgrounds.

We work together closely and respect each other, for over 200 years. If that is just as important to you as it is to us, apply now!

To learn more about thyssenkrupp in North America, please visit our website:

thyssenkrupp Elevator Corp. is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, sex, race, color, religion, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law.

Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to contact us directly at 1-844-427-5461.

We are thyssenkrupp!

At thyssenkrupp we have more than 160,000 employees in 78 countries and annual sales of 42,7 billion. We are active in automotive engineering, logistics, plant technology, elevator manufacturing and much more. We work in large and small businesses all around the world but we always work together. We have over 200 years of experience in industry and the latest cutting-edge technology. We have a position that's right for you, that piques your interest, and that puts your skills to the test.

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Sales Manager - Service / Repair