Sales Manager

RAM Hotels Birmingham , AL 35202

Posted 6 days ago

[SALES MANAGER]

JOB DUTIES, MINIMUM QUALIFICATIONS (MONTH/YEAR EXPERIENCE, SKILLS SPEICAL LICENCE, ETC):

SUMMARY:

Responsible for revenue production for the hotel, and meeting or exceeding planned revenue objectives for occupancy and average daily rate (ADR). Manages all areas of sales according to Brand standards to achieve a professional rapport within the local business community. The Sales Manager is a hands-on manager, actively involved on a daily basis in securing, qualifying and following up on leads to book specific business. The Sales Managers central focus is on sales. The Sales Manager should not be required to assume operational responsibilities but should spend most of his/her times selling the product the hotel.

ESSENTIAL JOB FUNCTIONS:

Profit Management

  • Meets or exceeds budgeted REVPAR for the hotel.

  • Prepares a departmental budget that correctly reflects the hotels business plan.

  • Forecasts occupancy fluctuations and directs selling activities to maximize revenues.

  • Knows the hotels demand segments, sources of business for each, and balances market segments according to supply and demand.

  • Knows the principal competition for each market segment and takes advantage of the hotels strengths against each competitor.

  • Accurately forecasts occupancy changes based on changing market conditions (additions to supply and demand, etc.).

Guest Services

  • Supports guest service as the hotels driving philosophy.

  • Personally demonstrates a commitment to guest service by responding to guests needs.

Marketing and Sales Management

  • Develops/assists with the development of the hotels marketing and sales plan based on the hotels position and strengths within each market segment.

  • Implements the hotels marketing and sales plan.

  • Analyzes and understands the competitions strengths and weaknesses for each market segment and successfully directs marketing activities against each.

  • Identifies and maintains constant communications with the hotels key accounts.

  • Actively sells room nights through outside sales calls, telemarketing, tours, etc.

  • Actively sells to in-house guests (greeting tours, talking with guests at continental breakfast to surface additional leads, etc.).

  • Knows the competition well. In addition, is familiar with all business in the market, where that business stays and why.

  • Uses the resources available in the Brand manual to surface, call on, and track potential business.

Additional Responsibilities:

Any other duties assigned by Supervisor

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sales Manager

Office Depot

Posted 1 week ago

VIEW JOBS 2/7/2020 12:00:00 AM 2020-05-07T00:00 At Office Depot and Office Max, every leader is responsible for growing total sales within the location. The Sales Manager will partner with the General Manager to drive the overall sales culture within the location. He/she is accountable to achieving sales plan for all sales including copy and print, technology, subscriptions, and business services. He/she will assist in the day to day operations, and work with the General Manager to develop overall store strategies and tactics and is expected to know how the store is performing relative to the sales target/plan and will apprise the General Manager of results. Will articulate areas of opportunity and devise and execute an action plan to resolve. The person in this role also has accountability for driving the store's overall sales training to ensure appropriate Office Depot and Office Max's selling techniques are executed. This position develops talent, provides positive and constructive feedback, and appropriate coaching and counseling to associates. The person in this role will lead, motivate and inspire associates and foster a customer/client first environment resulting in a memorable and positive client experience; building customer retention, strong relationships, and brand awareness and loyalty. The Sales Manager is also a "Key Carrier" and will be considered the Leader on Duty in the absence of other management. The Sales Manager assists with the merchandising, operations and execution of store and company standards in addition to resolving both associate and customer relations' concerns. He/she will proactively engage with customers to exceed their needs and work to generate revenue by driving a sales culture. Quickly builds ongoing customer/client relationships and becomes a trusted advisor. Partners with General Manager to execute on new business-related services and product launches and develop strategies to improve conversion and Average Order Value (AOV). Is as a Change Champion, supporting and initiating change. The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party. Responsibilities 1. Leads, coaches and inspires associates, while fostering a culture that builds trust, brand loyalty and exceptional customer/client service delivery. Creates and manages a sales focused environment through the training and development of associates. Accountable for the assessment and development of all services and sales associates, ensuring that all associates have completed and maintain their certification, as applicable (print, tech, etc.) 2. Deliver exceptional customer/client service by observing, listening, interacting and following up with customers to ensure satisfaction and issue resolution. Builds a culture which drive sales through motivating associates to be product experts and customer focused. This is a business sales leader and a role model for superior customer service by demonstrating an understanding and high degree of proficiency using the Office Depot and Office Max sales principles. Proactively observes, coaches, and provides feedback to associates to enhance their proficiency in this area. 3. Responsible for increasing sales and profitability through conversion, AOV (Average Order Value), and customer satisfaction improvement across all categories. 4. Accountable for velocity services and executes on new services product launches, including services and product protection plans. Drives merchandising sales contests. 5. In the absence of the General Manager, manages inventory/inventory levels, assets and expenses within the store by applying financial controls and routinely reviewing all operational processes including receiving, data entry, cash handling, and payroll control. Will also be responsible for managing merchandise flow-through and replenishment processes. 6. Consistently maintains store appearance to company guidelines and keep in a neat, clean, well-stocked environment. Adhere to all standards related to signage labeling, planogram integrity, and merchandise presentation. 7. Responsible for managing performance, talent assessment, development and recognition of associates. Manages the performance appraisal process by delivering timely and valuable developmental feedback and reviews to all associates. Supports an environment that embraces diversity and encourages creative, innovative thinking and risk taking. Provides direction, coaching, and real time counsel related to all associate performance issues. Manages conflict effectively. Drives the recruitment, retention and development of a diverse range of talented people by participating in the interviewing and selection process. 8. Leads daily, weekly, and monthly store meetings to ensure the accurate communication of company initiatives, policies and procedures, as well as updates to the daily operations of the store. Ensures associate understanding of company benefits, directives, and other programs. 9. Obtains and maintains Sales Leader certification and other position specific certifications as required. Completes all management training; including (but not limited to) Anti-Harassment, Code of Ethics, etc. Adheres to OSHA, Worker's Compensation, wage and hour, I-9 compliance and other legal requirements. Requirement Qualifications High School diploma or equivalent; Bachelor's degree preferred Business, Marketing, Retail Management, or another related field preferred Minimum two years of experience in retail, including management and/or supervisory in a sales driven, customer-oriented company. Sales experience in a services industry a plus. Pay, Benefits & Work Schedule Office Depot and OfficeMax offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button. How to Apply Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button. Equal Employment Opportunity Office Depot and OfficeMax is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity and expression), ancestry, national origin, citizenship status, marital status (including registered domestic partnership status), age, physical or mental disability, medical condition, genetic information, military and veteran status, sexual orientation or any other characteristic protected by federal, state or local law. We will consider for employment qualified applicants with arrest and conviction records. Other Information Leads, coaches and inspires associates, while fostering a culture that builds trust, brand loyalty and exceptional customer/client service delivery. Creates and manages a sales focused environment through the training and development of associates. Accountable for the assessment and development of all services and sales associates, ensuring that all associates have completed and maintain their certification, as applicable (print, tech, etc.) Deliver exceptional customer/client service by observing, listening, interacting and following up with customers to ensure satisfaction and issue resolution. Builds a culture which drive sales through motivating associates to be product experts and customer focused.; Is a business services sales leader and a role model for superior customer service by demonstrating an understanding and high degree of proficiency using the Office Depot and Office Max sales principles.; Proactively observes, coaches, and provides feedback to associates to enhance their proficiency in this area. Responsible for increasing sales and profitability through conversion, AOV (Average Order Value), and customer satisfaction improvement across all categories.; Accountable for velocity services and executes on new services product launches, including services and product protection plans. Drives merchandising sales contests. In the absence of the General Manager, manages inventory/inventory levels, assets and expenses within the store by applying financial controls and routinely reviewing all operational processes including receiving, data entry, cash handling, and payroll control.; Will also be responsible for managing merchandise flow-through and replenishment processes. Consistently maintains store appearance to company guidelines and keep in a neat, clean, well-stocked environment. Adhere to all standards related to signage labeling, planogram integrity, and merchandise presentation. Responsible;for managing performance, talent assessment, development and recognition of associates. Manages the performance appraisal process by delivering timely and valuable developmental feedback and reviews to all associates. Supports an environment that embraces diversity and encourages creative, innovative thinking and risk taking. Provides direction, coaching, and real time counsel related to all associate performance issues. Manages conflict effectively.; Drives the recruitment, retention and development of a diverse range of talented people by participating in the interviewing and selection process. ; ; Fair Chance Ordinance We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance Office Depot Birmingham AL

Sales Manager

RAM Hotels