Sales Manager - National Freight Accounts

Action Resources Birmingham , AL 35202

Posted 2 months ago

Description: Sales Manager - National Freight Accounts

Department: Sales

Location: All

Business Unit: ARI Logistics

Status: Full-Time, Exempt

Reports to: President / General Manager


The primary objective for this role is to cultivate new account opportunities. This position is accountable for meeting and exceeding individual KPI's and business objectives including, but not limited to the following:

  • Addition of new customer accounts

  • Achievement of monthly and yearly revenue goals

  • Achievement of monthly and yearly gross profit goals

  • Customer retention and YOY organic growth of associate's book of business


  • Conducts business with the highest level of integrity and professionalism in the best interest of, and consistent with, Company values.

  • Develops and executes prospecting strategies that lead to new business opportunities.

  • Enters, maintains and regularly updates sales activities and customer information using CRM.

  • Provides exceptional customer service and support by frequently and proactively reaching out to customers to establish rapport, deepen working relationships, and win revenue-generating opportunities.

  • Develops a deep and applicable understanding of the customer's business (existing and potential) in order to identify growth opportunities and creative solutions..

  • Works collaboratively, in a positive and professional manner, with support team(s) to develop customer solutions and ensure delivery of exceptional customer service, including adherence to processes and proactive, ongoing communication.

  • Prepares scheduled sales plans and forecasts; monitors and tracks sales plan to ensure goals are met and exceeded.

  • Stays current with service solutions, industry and market conditions and trends, and monitors competitive activity.

  • Travels as needed to support business development and growth (approximately 25-40%).


  • Competitive mindset with a "hunter" mentality; aggressive approach to winning opportunities

  • High energy, enthusiastic and a positive, proactive attitude

  • Business acumen including industry-specific knowledge and strategic thinking tools and skills

  • Ability to develop a creative approach to overcoming hurdles including strong negotiation and problem solving skills

  • Exceptional customer service skills including a customer-centric philosophy and strong ability to build relationships and establish trust

  • Strong sense of urgency for completing tasks and seeking out opportunities

  • Excellent communication skills (oral, written and presentation)

  • Efficient organizational and time management skills and the ability to balance and prioritize competing priorities


  • Bachelor's degree or equivalent combination of education and experience required

  • At least 2 years of previous 3PL / freight brokerage sales required

  • Proficiency using Microsoft Excel and Outlook

  • Experience using transportation management software such as McLeod preferred

  • Familiarity with CRM software such as Salesforce or One-Page preferred

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Sales Manager - National Freight Accounts

Action Resources