Description: Sales Manager - National Freight Accounts
Business Unit: ARI Logistics
Status: Full-Time, Exempt
Reports to: President / General Manager
The primary objective for this role is to cultivate new account opportunities. This position is accountable for meeting and exceeding individual KPI's and business objectives including, but not limited to the following:
Addition of new customer accounts
Achievement of monthly and yearly revenue goals
Achievement of monthly and yearly gross profit goals
Customer retention and YOY organic growth of associate's book of business
DUTIES AND RESPONSIBILITIES:
Conducts business with the highest level of integrity and professionalism in the best interest of, and consistent with, Company values.
Develops and executes prospecting strategies that lead to new business opportunities.
Enters, maintains and regularly updates sales activities and customer information using CRM.
Provides exceptional customer service and support by frequently and proactively reaching out to customers to establish rapport, deepen working relationships, and win revenue-generating opportunities.
Develops a deep and applicable understanding of the customer's business (existing and potential) in order to identify growth opportunities and creative solutions..
Works collaboratively, in a positive and professional manner, with support team(s) to develop customer solutions and ensure delivery of exceptional customer service, including adherence to processes and proactive, ongoing communication.
Prepares scheduled sales plans and forecasts; monitors and tracks sales plan to ensure goals are met and exceeded.
Stays current with service solutions, industry and market conditions and trends, and monitors competitive activity.
Travels as needed to support business development and growth (approximately 25-40%).
Competitive mindset with a "hunter" mentality; aggressive approach to winning opportunities
High energy, enthusiastic and a positive, proactive attitude
Business acumen including industry-specific knowledge and strategic thinking tools and skills
Ability to develop a creative approach to overcoming hurdles including strong negotiation and problem solving skills
Exceptional customer service skills including a customer-centric philosophy and strong ability to build relationships and establish trust
Strong sense of urgency for completing tasks and seeking out opportunities
Excellent communication skills (oral, written and presentation)
Efficient organizational and time management skills and the ability to balance and prioritize competing priorities
EDUCATION, EXPERIENCE AND SKILL REQUIREMENTS:
Bachelor's degree or equivalent combination of education and experience required
At least 2 years of previous 3PL / freight brokerage sales required
Proficiency using Microsoft Excel and Outlook
Experience using transportation management software such as McLeod preferred
Familiarity with CRM software such as Salesforce or One-Page preferred