Massage Envy Hamburg , NY 14075
Posted 3 weeks ago
Overview
Are you a natural leader who loves to inspire others to succeed? At the Massage Envy - Hamburg, New York franchise, we support you to be your best while you inspire a team of caring professionals to deliver an excellent experience that will help others feel their best.
Qualified Candidates:
Have management and sales experience, preferably in a personal service environment such as a spa, salon, or gym. Massage industry experience is a PLUS but not required.
Are natural leaders who can build relationships while motivating, coaching, and supporting a team.
Can have tough conversations in a professional and constructive manner.
Can create a strong workplace culture where all employees feel valued and recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission.
Superior sales closing skills
Develop, implement, and track incentive programs.
Ideal candidate will be sales driven and have the ability to close the sale!
Day-to-Day:
Manage all operational aspects including driving memberships, promoting retail sales, guiding the team, overseeing inventory, ensuring compliance with all laws, etc.
Strive for continuous growth by setting goals, prioritizing work and analyzing business performance.
Effectively resolve customer challenges while maintaining a safe and therapeutic environment
Empower team members to improve and grow by setting clear expectations, providing ongoing training, and reviewing performance regularly.
Develop positive relationships and build confidence with employees, members, and guests.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Improve the sales systems, processes, and policies in support of the organization's mission -- specifically, support better management reporting and communication, information flow and management/business process and organizational planning.
Manage and increase the effectiveness and efficiency of the Wellness Consultants, through improvements to the function as well as coordination and increased communication across all functions.
Play an active role to obtain sales operational excellence.
Engage in the hiring process and disciplinary actions as necessary.
Play a large role in the growth of the location's Skin Care business - hiring, training, and coaching.
Consistently coach the Wellness Consultants and review sales performance on a regular basis
Report to work/meetings consistently and on time; complete tasks correctly and on time or notify appropriate person with an alternate plan.
Maintain confidentiality; listen to others without interrupting; keep emotions under control; react well under pressure.
Contribute to building a positive team spirit; ask for and offer help when needed.
Able to deal with frequent change, delays, or unexpected events.
Speak clearly and persuasively in positive or negative situations; get clarification; respond well to questions; participate in meetings.
Treat people with respect; approach others in a tactful manner; follow through on commitments; work with integrity and ethics; uphold organizational values.
Apply feedback to improve performance; monitor own work to ensure quality. Strive to continuously build knowledge and skills.
Responsible for inventory of all supplies, equipment, and retail products.
Conduct staff meetings on regular basis and/or present on relevant issues at full location staff meetings as requested by Regional General Manager.
Full knowledge of the crisis management procedures and media protocols
Conduct one-on-ones with your teams to review performance, feedback, questions, concerns, promotions and incentives.
Perform all other duties as assigned.
Perks & Pay:
Competitive base pay
Employer-paid healthcare including medical, dental and vision plans.
Matching 401(k)
Paid time off for full time employees
Employee referral bonus program
Employee Assistance Program
A flexible schedule for a better work/life balance
In-depth product and service training
Culture & Support:
If you're ready to lead the charge to help people feel their best, we can't wait to meet you.
Salary
$20 - $22 / hour
Massage Envy