The Home Depot Installation Service Sales Manager HDIS (SM) is responsible for independently leading an outside sales team comprised of Home Depot Installation Service (HDIS) Design Consultants (DC) within the Sales Manager's market coverage. The SM supervises the DC team on a daily and regular basis to guide the DC team's execution of effective and profitable sales presentations. The SM independently monitors the DC team's performance to ensure product orders meet required installation specifications. The SM will lead his/her Design Consultants to follow standardized practices for in-home selling, virtual selling, store connectivity, and customer experience. The SM will also independently coach the DC team to grow their volume and sales efficiency. Through effective communications and leadership, the SM drives collaboration with stores to enhance new customer acquisition. The SM also provides recommendations for the hire, advancement, performance reviews, discipline, and promotion of the DC team members. The SM makes hiring, career coaching, performance assessments decisions of their DC direct reports.
Major Tasks, Responsibilities & Key Accountabilities:
70% - Leading a team of Design Consultants. Independently monitors DC Team's performance to ensure implementation of consistent and profitable selling practices while utilizing business tools, including Salesforce and the iPad selling system. Creates and drives a high performing selling culture through regular and daily coaching, performance management, field rides, and mentoring. Audits Design Consultants' sales to ensure the Team is on target to meet or exceed the assigned store's net sales target and business sales efficiency metrics. Regularly provides performance reviews, recommendations for advancement, appropriate coaching, or discipline to recognize performance that exceeds expectations and manage performance that does not meet expectations
30% - Responsible for meeting/exceeding sales plan for assigned stores. Drives local market new customer acquisition through the creation and maintenance of strong store relationships (store connectivity) by regularly engaging and partnering with store managers, specialty assistance store managers, and associates within the retail millwork and kitchen departments. Partners with internal lead generation teams that support the business such as home services projects specialists, lead generation managers, and territory managers lead generation to drive productivity in store generated lead referrals. Maintains effective branch level partnerships with the installation function to ensure sales and install teams are driving overall cycle times that meet or exceed customer experience goals.
Nature and Scope:
Position reports to Territory Sales Manager. Number of direct reports at 5+.
Environmental Job Requirements:
Environment: Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
Typically requires overnight travel less than 10% of the time.
Standard Minimum Qualifications:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Work Experience Required: 3+ years
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.
Construction/home improvement industry experience.
Prior experience leading an outside sales force.
Proven ability to influence a remote work force.
Knowledge, Skills, Abilities and Competencies:
Excellent communication skills.
Strong time management and organizational skills.
Strong negotiating skills.
Make effective decisions to train workforce.
Strong business acumen.
Proven problem solving and multi-tasking skills.
Collaborative leadership skills where strong value is placed on partnerships while maintaining the ability to work independently.
Ability to utilize mobile technology for remote selling and consistent communication with co-workers and customers.