Sales Manager I

Servicesource Nashville , TN 37201

Posted 3 months ago

At ServiceSource, we strive to find and grow exceptional people like you.

Working at ServiceSource, you will be a part of an engaging, energetic, and entrepreneurial work environment while having the stability and influence of a nearly 20-year industry leader behind you.

ServiceSource is a place where you can GROW, both personally and professionally, while expanding your skills in sales, customer success and people management.

This individual will have the unique opportunity to drive the success of the Service Performance Management portion of our blue chip list client base in the High Tech and Healthcare industry. Responsibilities will include precise sales forecasting, pipeline management, active coaching of Sales Reps, client relationship management, client process & operations management, and project management. In addition, this person will be accountable for employee development, reporting, and data manipulation.

1- Sales Management:

  • Manage the quarterly sales pipeline to ensure closed sales are on pace to achieve forecast

  • Ensure that teams and sales reps meet assigned performance targets each quarter

  • Build and monitor a pipeline management plan to closely monitor all performance KPIs

  • Accurately forecast monthly and quarterly revenue from all accounts

  • Identify sales trends and implement corrective strategies as needed
    2 - Team Management:

  • Build sales teams and staff according to specific business requirements

  • Responsible for creation and delivery of performance reviews

  • Assign quotas, incentives and spiffs

  • Drive call coaching strategy and feedback for reps

  • Develop and execute ongoing sales training plan for sales reps with support of local Training team
    3- Data Management:

  • Assign quarterly opportunity to each sales rep

  • Understand in-depth how client data is structured to effectively determine the value of opportunity and ensure accurate reporting

  • Closely monitor data integrity and accuracy in our internal systems

  • Closely monitor unresolved business and implants strategy to resolve
    4- Client Management:

  • Articulate account strategy and tactical plan in internal and external communications

  • Effectively communicate quarterly objectives to client

  • Create and deliver quarterly business review presentations

  • Assist sales in expanding business

  • Work closely with client contact on reporting and forecasting

  • Drive client satisfaction by proactively addressing potential concerns and uncovering hidden value

Other Responsibilities:

  • Quota carrying responsibility across a Client's channel partner base and management responsibility for the sales reps that support these partners

  • Work with sales reps to facilitate and drive calls with partner to share best practices, communicate and drive channel programs to expand business and ensure achievement to targets.

  • Experience with maximizing recurring revenue via implementing and refining channel management best practices

  • Internal Channel reporting and forecasting responsibility, coupled with regular external Client communication

  • Work with sales management team to monitor team performance and to assign quotas, incentives and spiffs and ensures that internal account teams hit and exceed assigned targets each quarter

  • Review and maintain reporting procedures and processes to effectively manage Client satisfaction and Sales Rep achievement

  • Maintain overall health of channel and ensure high satisfaction levels

  • Communicates successes and challenges with Channel partners to internal and client Account Team and escalate as necessary

  • Overall resource management responsibility

  • Communicate and influence corporate business plan and execute against agreed upon objectives


  • College degree, BA, BS

  • 2-5 yrs Inside Sales Management Experience

  • Candidate must have experience in the Microsoft Office Suite with an emphasis on Excel and PowerPoint.

  • B2B Tech experience is a key advantage

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Sales Manager I