Sales Manager

ABOUT ZEGNA

Following the path traced by the founder Ermenegildo over 110 years ago, ZEGNA is now internationally recognized as a leading global luxury menswear brand. Established as a fabric maker in the mountains of Piedmont, ZEGNA is part of the Ermenegildo Zegna Group, which counts more than 6,000 employees. Managed by Gildo Zegna as Chairman and CEO, Ermenegildo Zegna Group designs, creates, and distributes luxury ready-to-wear and accessories under both the ZEGNA and Thom Browne brands to over 500 stores. The Group also operates TOM FORD FASHION through a long-term license agreement with The Estée Lauder Companies Inc. to over 100 stores. As of 30th September 2023, ZEGNA has 403 stores of which 242 are directly operated. The brand remains committed to leveraging its rich heritage to build a better present and future.

YOUR OPPORTUNITY

As the Sales Manager for Zegna, you will aid in transforming a customer's store visit into a memorable luxury shopping experience. The Sales Manager will be part of a dynamic, constantly changing environment, providing you with opportunities to seek and delight customers through leading a team of highly motivated and talented retail professionals.

Reporting directly to the General Manager, you will be responsible for optimizing the sales development of the store in terms of image, turnover, and profitability by properly managing the staff and developing effective operations in the store.

HOW YOU WILL CONTRIBUTE:

Business Development

• Maximize store sales and revenue utilizing all available data, knowledge of the business and marketplace to consistently seek new opportunities to improve core business.

• Manage Customer Relationships and Customer Service.

• Develop a deep knowledge of the Zegna collections to advise customers on styling and "total looks".

• Maximize sales through retail operational excellence.

• Actively participate in benchmarking of competitor business and brand activities.

Customer Relationships and Customer Service

• Provide memorable luxury in-store customer service experience by following the Zegna Selling Flow and acting in accordance with the Zegna Mindset.

• Collate useful and accurate customer data and information in accordance with Zegna CRM procedures and guidelines.

• Utilize CRM software as the primary tool for after-sales communication.

• Take ownership of resolving customer issues or complaints with empathy, while adhering to Zegna customer service policies such as alteration, damage and repair, global return policies, etc.

Product

• Develop an in in-depth knowledge of Zegna products to include composition, style and origin.

• Execute activities to drive sell-through; pro-actively collaborate with merchandising and planning teams on stock consolidation and transfers.

People

• Train team members on new products as assigned by the General Manager.

• Maintain good teamwork to enhance the overall team morale to create an enthusiastic sales force environment.

• Assist the General Manager with a full range of personnel-related functions, including recruitment, hiring, training, retention, motivation, and supervision of store staff; assist with employee relations, corrective action and termination functions.

• Monitor and ensure the staff's image, service, and conduct is compliant with Company standards.

• Assist the General Manager with monitoring the performance and developing the goals of the Customer Advisors.

• Assist General Manager with VIP Relations.

Sales Management

• Work with the store team to execute action plans to achieve daily, weekly, monthly and yearly sales and KPI targets as assigned by the General Manager.

• Assume the responsibilities of the General Manager in their absence.

• Cooperate effectively with any other request from the General Manager or Corporate Office as required for the business.

• Perform opening and closing procedures of the store.

• Maintain the highest level of security awareness within the store.

Store Operations

• Support efficiency and effectiveness of daily sales activities as well as stock room management to prevent stock shrinkage.

• Achieve excellence in retail operations and company standards.

• Adhere to Zegna store operations and time and attendance policies and standards.

• Adhere to Company policies and rules in daily work.

• Ensure consistent and high standards of MTM in-store operations and services.

• Contribute to store Visual & Image.

WHO YOU ARE:

• 4-6 years of experience in the retail/hospitality

• Ability to self-learn and self-develop

• Strong customer service orientation, ability to delight clients

• Proficient with digital technology

• Exhibit excellent team leadership, customer service, and interpersonal skills

• Bachelor's Degree or equivalent required

• Excellent written and verbal communication skills

• The hiring range for this position ranges from $85,000-$90,000 annually, with bonus potential. The rate of pay offered will be dependent upon candidates' relevant skills and experience.