Sales Manager - Doubletree Boston Downtown & Doubletree Boston Bayside

Position Description:

Join the company voted #1 as World's Best Workplaces in 2023!

We are looking for a Complex Sales Manager to join the sales team in the booming Boston Market.

DoubleTree by Hilton Hotel Boston Bayside offers all the comforts of home and is set near Boston's picturesque Harbor Walk! Our downtown Boston hotel, DoubleTree by Hilton Hotel Boston

• Downtown, is conveniently located in the heart of Boston's Theater District!

What will I be doing?

The sales office in a hotel is a fast-paced, ever-changing environment and is a true launching pad for those who aspire to grow their careers in hospitality.

Specifically, you would be responsible for performing the following tasks to the highest standards:

• Effectively attain assigned sales goals by generating new business leads as well as maintaining relationships with repeat clients, agencies and local partners.

• Proactively solicit new accounts through business development efforts

• Represent the hotel in the development of market segment(s) and new customer relationships while maintaining existing relations with assigned accounts. Consistently strives to maximize revenue and profitability for all hotel revenue streams.

• Develop a business strategy by analysing historical, current and future hotel and market trends, implementing marketing initiatives to capture the maximum amount of lead revenue to meet and exceed sales goals.

• Responsibilities include detailing client needs and requests and communication with on-site managers & department heads as well as may require assisting conference services.

This role requires strong sales, communication, and networking skills. The ability to demonstrate a deep understanding of customer needs and then apply a disciplined approach to qualify, negotiate and secure additional revenue streams for the hotel.

• Customer and Account Management

• Apply strong sales skills to create customer value. Differentiate Hilton from the competition and bring clear value to customers and the organizations they represent.

• Prospecting

• Demonstrate a mastery of business development. Identify target & potential customers. Prepare and implement your solicitation strategy.

• Negotiations

• Understand the customer and the business leaders' expectations. Adapt to a changing market.

Customer and Account Management:

• Actively engage with Hilton Worldwide Sales, Convention Bureau and Intermediaries to retain existing customers and secure new business for the Hotel.

• Develop and execute plans to engage in outside sales calls, industry tradeshows and customer events.

• Develop, execute and communicate a monthly, quarterly and annual business plan for a designated market.

• Maintain up to date pipeline of business opportunities that will meet the short and long-term business objectives for the designated market.

• Represent hotel in all interactions dealing with their customers relative to sales, including creating business proposals and executing contracts.

• Conduct site inspections through masterful story telling with prospective and existing customers based on their individual needs.

• Coordinate customer specifications (including guestroom, food and beverage and meeting space requirements) via identified lead management system and work closely with on-site hotel team(s) to ensure flawless execution of all group and local catering events.

Prospecting:

• Research, solicit and generate new leads for business opportunities through database research and proactive sales efforts, maximizing new room revenue and meet and exceed lead generation goals.

• Create and execute plan to shift share from your competitors.

• Engage in outside sales activities to uncover needs, build relationships and to win new business.

Negotiations:

• Negotiate contracts and commission agreements with end-user customers and intermediaries.

• Provide solutions that both achieve and protect the financial goals of the hotel while strengthening relationships with customers.

• Engage Hilton Worldwide Sales and Hilton Legal to support the contracting process when needed.

• Maximize group profitability by increasing overall revenue to the hotel

Qualifications

• Internal

What are we looking for?

To fulfil this role successfully, you should demonstrate the following minimum qualifications:

• Minimum Education: Bachelor's Degree preferred

• Minimum Years of Experience:  Minimum of one year of hotel experience in guest contact areas. Previous sales experience preferred.

• Additional Requirements: Ability to travel on short notice and adaptable to schedule changes.

• Highly professional presentations and oral and written communication skills.

Ideal candidates would possess knowledge of the following systems: Delphi FDC, OnQ

The Benefits:

• Medical Insurance Coverage Options - for you and your family. Able to enroll after 90 days of employment

• Vision, dental, life and disability insurance

• Mental Health Resources

• Best-in-Class Paid Time Off (PTO) - you can accrue up to 176 hours of PTO in your first year of employment.

• Go Hilton travel discount program: 100 nights of discounted travel per calendar year

• Participating in the 401(k) Plan and company match is the perfect way to save for the future. We match 100% of every dollar eligible TMs contribute up to 3% of pay, plus 50% of every dollar contributed on the next 2% of pay.

• Career growth and development

• Team Member Resource Groups

• Recognition and rewards programs

• Access to your pay when you need it through DailyPay

• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

• Inclusive family-building and fertility benefits

• Expanded bereavement leave.

• Adoption Assistance program

• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

• Complimentary staff meals daily

What are we looking for?

To fulfil this role successfully, you should demonstrate the following minimum qualifications:

• Minimum Education: Bachelor's Degree preferred.

• Minimum Years of Experience:  Minimum of one year of hotel experience in guest contact areas. Previous sales experience preferred.

• Additional Requirements: Ability to travel on short notice and adaptable to schedule changes.

• Highly professional presentations and oral and written communication skills.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality

• We're passionate about delivering exceptional guest experiences.

• Integrity

• We do the right thing, all the time.

• Leadership

• We're leaders in our industry and in our communities.

• Teamwork

• We're team players in everything we do.

• Ownership

• We're the owners of our actions and decisions.

• Now

• We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality

• Productivity

• Dependability

• Customer Focus

• Adaptability

What are the benefits of working for Hilton?*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel

• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!

• Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents

• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications

• Flexible shifts and days off

• Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare

• Mental health resources including free counseling through our Employee Assistance Program

• Best-in-Class Paid Time Off (PTO)

• 401K plan and company match to help save for your retirement

Available benefits may vary depending upon property-specific terms and conditions of employment

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!