The Sales Manager hires, trains and develops new and existing sales representatives, ensuring that Bass Pro's customers are provided with outstanding service through sales and marketing efforts - such as generating leads and offering and selling OPC tours and vacation getaways to Bass Pro's customers. The Manager works to maintain a positive relationship with Bass Pro's management and associates serving as a good steward of the Bass Pro brand.
Specific Duties, Activities and Responsibilities
Recruits, hires, trains, schedules, coaches and motivates sales associates. Delivers a one-on-one conversation weekly with each sales associate. Develops sales associates for success in their position and future growth.
Responsible for the work performance of the staff in how they deliver the sales pitch and ensuring that the Company approved training program "Passport to Success" is delivered to all associates. Although significant support and resources are provided, it is the responsibility of the manager to ensure that the standards and policies of both Bluegreen and our partners are upheld. Ensures that professionalism and care are put forth when going through the Details of Participation with the customer.
Maintains appropriate staffing levels in accordance with operating hours. The kiosk should be staffed during the same hours of operation our retail partner is open unless otherwise directed by their VP or SVP of Retail Marketing.
Maintains inventory of and place orders for all necessary collateral including, but not limited to, lead slips, pitch cards, maps, etc. needed for selling.
Takes-over and/or enters sales for an associate that is struggling in an effort to close and train them on how to handle objections and close sales.
Reviews all Medallia Package Sales Surveys and responding to any Customer Care Agents requests about Sales Alerts.
Immediately reports all customer service issues up to their VP, Retail Marketing / Regional Director of Marketing.
Ensures the cleanliness of their work environment as well as the compliance of their associates as it relates to following the company published dress code, uniform requirements and name badges.
Meets or exceeds budgetary responsibilities as it relates to the generation of Leads and selling OPC Tours and Vacation Packages.
Accurately tracks and processes payroll - collects and maintains sales associate's hours on timesheets if manual or in the Kronos time keeping system, and submits to HR within the payroll deadlines.
Completes and submits new hire onboarding paperwork as required by Human Resources.
Follows company policies and procedures including but not limited to ethics and compliance and ensuring the company approved method of selling is being trained on and utilized.
Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW
Job Family Sales Operations/Administration
Job Function Merit Only
Pay Type Salary
Employment Indicator Regular
Travel Required Yes
Required Education Bachelor's Degree