The Sales Manager performs several functions that are vital in the maintenance of smooth operations within the Sales Department. Understanding the goals of the Department as a whole, and implementing the necessary processes, procedures and actions to ensure the sales support team is meeting these goals, benefiting Sales, Marketing and the Company. The position is responsible for developing and managing the, inside sales, customer service, & support staff. In addition, this position supports AD System's Business Development Consultants. This may include daily customer contact, fielding calls, answering questions via email and phone, and contacting clients to resolve project issues.
Hire, train, lead and manage inside sales and customer service staff on areas pertaining to the customer experience and use of systems.
Communicate - with customers to resolve problems, answer questions, and maintain positive customer relationships.
Work closely with stakeholders in the sales process, including internal team members (estimators, project managers, sales, operations) and external customers (vendors, architects, code officials, etc.).
Provide technical assistance, issue resolution, lead and sales reporting, and other critical information to Allegion Regional Sales Offices.
Perform performance reviews based upon direct observation and obtained feedback. Set goals and corrective action plans as needed.
Develop and implement new processes and procedures to enhance the efficiency and accuracy of the department.
Coordinate scheduling with Allegion's Customer Experience Technical Services.
Manage and monitor production levels in the department.
Direct the general flow of daily activities, prioritize multiple tasks and determine modifications, based on quote activities, workloads, customer requests and demands, Business Development Consultant requests, requirements and instructions (products and special pricing) for large project requests, and administrative duties.
Resolve sales-related hardware and software system problems. Analyze and determine methods for satisfactory resolution.
Maintain a variety of reporting, including monthly progress reports and other sales-related reporting tools.
Required Qualifications & Experience
Bachelor's degree preferred.
Minimum of (4) years of management related experience in Sales, Manufacturing or Construction Industries. Strong communications and customer service background with supervisory experience is required.
Supervisory/Management Excellent leadership skills, organizational skills and the ability to multitask and prioritize under pressure and meet deadlines.
Communication Excellent interpersonal and oral and written communication skills, as the position communicates frequently with customers, sales, estimating, project managers, and more..
Conflict Resolution Integrity, patience, good listening skills in addressing staff issues and concerns with objectivity and understanding. Using effective reasoning and fairness to resolve issues and create positive solutions.
Product Knowledge High level of familiarity of the products and technology associated with doors, framing, and glass. Ability to work with AD System's price configuration systems and other software platforms to provide technical support for the estimating team for processing customer quote requests.
Strong attention to detail.
Developing and maintaining trusting relationships with staff members and our customers.
Strong team orientation, attention to detail, flexibility and initiative.
Setting the example for positive work ethics and follow through with dependable and reasonable outcome.
Analyze and Review
Accountability and Judgment Ability to evaluate and execute decision making efforts or actions to improve the efficiency of the staff and/or department and being responsible and accountable for these decisions.
Follow all safety requirements and keep work area clean and orderly.
Works with a broad spectrum of employees, sales staff, customers and supervisors to ensure a quality product. Close interaction with co-workers in the department, and customers daily. Ability to collaborate with the staff to get the jobs completed.
Allegion is a diverse and inclusive environment. We are an equal opportunity employer and we are dedicated to hiring qualified protected veterans and individuals with disabilities. If for any reason you cannot apply through the career site, please click here for special accommodation.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Allegion plc, 2014 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland
REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370