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Sales Lead, UGG

Expired Job

Deckers Outdoor Corporation Atlanta , GA 30301

Posted 3 months ago

The Sales Lead aids in the opening and closing of the retail store in strict compliance with company policies and procedures, consistent with the short and long-term interests of the Company, its employees and the local environment in which we work and live. He/she will consistently provide our customers with the highest level of service and assist the store management team while monitoring the customer experience and driving sales. He/she must be knowledgeable of all products, promotions and company marketing initiatives.

DUTIES AND RESPONSIBILITIES:

Customer Experience:

  • Greet all customers promptly and courteously as they enter the store.

  • Direct customers throughout the store or to the specific area the customer requests. Find out the specific needs of each person that enters the store.

  • Give accurate and current information about the product for all inquiries; if the correct information is not at hand, do everything possible to provide an answer before the customer leaves the store.

  • Understand and effectively communicate the return policy.

  • Maintain a positive and cheerful attitude and cooperate with teamwork.

  • Apply the above standards to all phone inquiries.

Human Resources/Team Development:

  • Instill in employees the meaning and importance of customer service as outlined in Be the Brand customer service program by observation, feedback and role modeling exceptional service.

  • Responsible for partnering with Store Management Team to train and develop new sales associates.

  • Inspire employees to contribute to the overall productivity of the store and lead by example.

  • Promote a positive work environment by recognizing outstanding performance and maintaining a respectful work place.

  • Communicate any special customer requests to management as it relates to product or service

Operations:

  • Be personally available to all customers to communicate and identify their needs and address their questions and concerns.

  • Ensures the sales floor is clean and organized at all times.

Functional Competencies:

  • Proficient in Microsoft Applications

  • Ability to effectively prepare and present information and respond to questions from management, clients, and other employees of the organization.

  • Effective empowering communicator, good problem solver

  • Knowledgeable in current trends

  • Excellent verbal and written communication skills and problem solving abilities

  • Excellent team-building and organizational skills

  • Ability to multi-task in a fast paced environment

  • Exceptional attention to detail

  • Excellent customer service skills

  • Physical ability to stand for extended periods

  • Ability to work varied hours/days, including nights, weekends, and holidays as needed

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Sales Lead, UGG

Expired Job

Deckers Outdoor Corporation