Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Sales Lead

Expired Job

Things Remembered, Inc. Bel Air , MD 21014

Posted 5 months ago

Overview

The Sales Lead (SL) represents Things Remembered to our customer. The SL is responsible for creating the best first and lasting experience for every internal and external customer to ensure long-term loyal customers. He/she consistently works towards the expectation at delighting all of our customers.

The Sales Lead is a non-supervisory role that has primary responsibility for customer satisfaction, generating sales, engraving, housekeeping, merchandising, POS operations and loss prevention, in adherence with all company and store standards.

Responsibilities (Essential Functions)

  • Principle Duties and Responsibilities

Strategic Customer Service to Enhance Sales

  • Use selling techniques to enhance sales, such as: selling add-on sales and showcasing engraving information to customers to achieve store and individual sales goals.

  • Ensure a high-quality customer service experience; making product and personalization recommendations consistent with the customer's expectations.

  • Articulate product knowledge to customers; be the gift expert.

  • Responsible to be a role model for the sales teammates and demonstrate the standard for customer experience
    Store Operations

  • Proficient in basic skills of store operations to include: engraving, completion of all register transactions, and equipment maintenance.

  • Participate in store activities such as stocking, inventory, processing incoming and outgoing merchandise shipments, housekeeping, and display sets.

  • Responsible for LP measures of security and safety at all times while working.

  • Work single coverage; maintain awareness to drive business and deliver results.

  • Responsible to open and/or close the store on their shift, including locking and unlocking the store.

  • Accountable to open registers, to balance cash daily, create nightly bank deposits
    Skills and Abilities

  • Has proficient knowledge on all products and personalization processes;continually trains to enhance knowledge and skills.

  • Uses time effectively and efficiently; can multi-task.

  • Comfortable working alone.

  • Reads situations quickly; good at listening and addressing customer needs.

  • Driven for results; can be counted on to exceed goals successfully and is consistently a top performer.

  • Action oriented and full of energy; flexible and open to change in a fast paced environment.

  • Dedicated to exceeding the expectations of internal and external customers.

  • Approachable; spends extra effort to put others at ease; builds appropriate rapport.

  • Acts with customers in mind; demonstrates real empathy for others; able to build effective relationships to gain trust and respect.

  • Has basic retail math skills

Qualifications

  • Education and Experience

  • High School diploma or GED

  • Minimum of 1+ years of retail experience preferred in a mall-based environment

  • Experience of 6+ months with Things Remembered (can be substituted for previous Key Holder and/or Supervisory experience)
    Work Environment/Physical Demands

  • Normal, no adverse or hazardous conditions

  • The noise level in the work area typically remains at a low level but may vary to moderate depending upon the level of customer interactions and seasonal demand.

  • The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job.
    While performing the duties of this job, the Teammate will encounter the following:Physical AbilitiesLift/ CarryStandC (Constantly)10 lbs. or lessC (Constantly)WalkC (Constantly)11-20 lbs.F (Frequently)SitN (Not Applicable)21-50 lbs.F (Frequently)DrivingS (Sometimes)51-100 lbs.N (Not Applicable)LiftingF (Frequently)Over 100 lbs.N (Not Applicable)CarryingF (Frequently)Pushing/pullingF (Frequently)Climbing laddersF (Frequently)Handling/FingeringF (Frequently)Reach OutwardC (Constantly)Fine Finger ManipulationC (Constantly)Reach Above ShoulderF (Frequently)Push / PullTwisting at WaistF (Frequently)12 lbs. or lessF (Frequently)Repetitive MotionF (Frequently)13-25 lbs.F (Frequently)CrawlO (Occasionally)26-40 lbs.F (Frequently)CrouchingF (Frequently)41-100 lbs.F (Frequently)Squat or KneelF (Frequently)BendF (Frequently)N (Not Applicable) Activity is not applicable to this occupation.O (Occasionally)Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs./day)F (Frequently)Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day)C (Constantly)Occupation requires this activity more than 66% of the time (5.5+ hrs./day)S (Sometimes)Occupation requires this activity 1-10% of the time

Specific vision abilities required by the job include: close vision, distance vision, peripheral vision, color vision, depth perception, and the ability to adjust focus.Average hearing is required for interacting with Teammates and customers.

Disclaimer

This job description describes the general nature and level of work required of the Sales Lead as well as the essential functions of the job to be performed by Teammates in this position, all of which are subject to change by the Company at any time without notice.


upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Lead Sales AssociatePt In BEL Air MD

Dollar General Corporation

Posted Yesterday

VIEW JOBS 1/16/2019 12:00:00 AM 2019-04-16T00:00 Company Overview Dollar General (NYSE: DG) is a Fortune 200 company with more than 15,000 retail locations in 44 states, 15 distribution centers and 130,000 employees that embody our mission of Serving Others each and every day. We work in an energetic atmosphere that embraces innovation, diversity and teamwork, all while keeping our customers and communities at the center of everything we do! At Dollar General, employees have numerous growth and development career opportunities through award-winning training and being part of one of America's fastest-growing retailers. Apply today and let's grow together! Job Details GENERAL SUMMARY: Function as a Cashier and/or Stocker and act in a lead capacity in the absence of the Store Manager or Assistant Store Manager. Assist in setting and maintaining plan-o-grams and programs. Provide exemplary customer service. Perform other duties as necessary to maximize profitability, customer satisfaction, and teamwork, while protecting company assets and reducing losses. DUTIES and ESSENTIAL JOB FUNCTIONS: * Unload trucks according to the prescribed process for the store. * Follow company work processes to receive, open and unpack cartons and totes. * Stock merchandise; rotate and face merchandise on shelves and build merchandise displays. * Restock returned and recovered merchandise. * Order zones and drop shipment categories, following prescribed ordering practices, as assigned by the Store Manager. * Assist in plan-o-gram implementation and maintenance. * Assist customers by locating merchandise. * Bail cardboard and take out trash; dust and mop store floors; clean restroom and stockroom. * Greet customers as they enter the store. * Maintain register countertops and bags; implement register countertop plan-o-grams. * Operate cash register and flatbed scanner to itemize and total customer's purchase; bag merchandise. * Collect payment from customer and make change. * Clean front end of store and help set up sidewalk displays. * Help to maintain a clean, well-organized store and facilitate a safe and secure working and shopping environment. * Provide superior customer service leadership. * Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications. * Open and/or close the store under specific direction of the Area Manager. In the Absence of the Store Manager or Assistant Store Manager: * Authorize and sign for refunds and overrides; count register; make bank deposits. * Assist in maintaining strict cashier accountability, key control, and adherence to company security practices and cash control procedures. * Monitor cash levels and make appropriate drawer pulls as directed by the Store Manager. * Monitor cameras for unusual activities (customers and employees), if applicable. * Supply cashiers with change when needed. * Complete all required paperwork and documentation according to guidelines and deadlines as assigned. Qualifications KNOWLEDGE and SKILLS: * Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages. * Knowledge of cash handling procedures including cashier accountability and deposit control. * Ability to perform IBM cash register functions. * Knowledge of cash, facility and safety control policies and practices. * Effective interpersonal and oral & written communication skills. * Understanding of safety policies and practices. * Ability to read and follow plan-o-gram and merchandise presentation guidance. WORK EXPERIENCE and/or EDUCATION: * High school diploma or equivalent and six months of supervisory experience (or related experience/training) preferred. Relocation assistance is not available for this position. Dollar General Corporation is an equal opportunity employer. Dollar General Corporation Bel Air MD

Sales Lead

Expired Job

Things Remembered, Inc.