Sales Lead Temp Role - US

Build-A-Bear Workshop Chattanooga , TN 37402

Posted 2 months ago

The Sales Lead is a role model Bear Builder that has been given the additional responsibilities as a Leader on Duty on designated shifts. During those times Sales Leads will be in charge of the total operation of the store that includes but is not limited to leading a team of associates, modeling Experience First behaviors, and enhancing the Guest's experience while achieving the store sales goals. Their partnership with the management team will enable them to gain the additional knowledge and skills required for career advancement. When not designated as the Leader on Duty, Sales Leads will perform the role of a Bear Builder.

Responsibilities When Designated as the Leader on Duty:

  • Leads a team of associates to consistently model the Experience First standards and behaviors

  • Communicates clear expectations and holds the store team and self accountable for achieving all brand, performance and behavior standards

  • Energizes associates to ensure proper coverage, exceptional Guest service, completion of daily tasks and adherence to company standards

  • Delegates to associate team effectively

  • Maintains a positive and motivational style in all communication and actions to promote productivity and ownership

  • Drives associate engagement by recognizing and rewarding employees for outstanding performance

  • Builds a highly satisfied and loyal customer base through engagement, conversion and capturing Guest information for the loyalty program

  • Audits daily punches to ensure accuracy and compliance with BABW payroll and timekeeping policies and procedures

  • Adheres to and enforces all BABW store security and cash management policies and procedures

  • Ensures store is always Grand Opening ready by following opening and closing procedures

  • Operates and maintains all IT systems in accordance with policies and procedures

  • Uses good judgment and partners with his/her Chief Workshop Manager to make necessary decisions within the company's guidelines

  • Insures compliance with all company policies and procedures as well as federal, state, local and provincial laws.

  • Communicates any Guest service and/or and associate issues to the Chief Workshop Manager in a timely fashion and collaborates on resolution of all issues

Responsibilities as a Bear Builder:

  • Uses the Make Behaviors and Experience First station standards to provide a personalized, enjoyable and memorable experience for Guests of all ages

  • Invites potential Guests to come in and learn about our store

  • Promptly welcomes and greets all Guests with a smile

  • Engages Guests in conversation through open-ended questions and assesses reason for visit. Utilizes this information to help Guests find the perfect product and convert those "just looking" into a sale

  • Informs Guests of all current promotions and points out our newest product

  • Explains the Build-A-Bear Workshop process and assists Guests in choosing, stuffing, dressing, naming, and taking home (purchasing) a new furry friend

  • Contributes to total store results by recommending items to maximize sales and enhance the Guest's experience

  • Insures Guests are aware that we offer parties for all ages and all occasions

  • Supports our company party commitments by delivering a great party experience

  • Is aware of workshop sales goals, Guest satisfaction expectations, and promotional objectives

  • Maintains visual and housekeeping standards to create the brand experience unique to Build-A-Bear Workshop

  • Follows all company policies and procedures including but not limited to Cash Management, Attendance, and Store Security

  • All other tasks as may be assigned by store management


  • Ideal candidate is a BABW associate with a minimum of one + years of experience providing exceptional Guest service in the workshop

  • Available for a flexible schedule that meets the needs of the business

  • Minimum of high school diploma or GED equivalent. College degree a plus

  • Is ambitious and success oriented.

  • Outstanding leadership and selling skills

  • Models personal and professional integrity

  • Excellent interpersonal communications skills, including verbal and written communication

  • Organized and planful; pays attention to details

  • Is flexible and adaptable in a fast paced work environment

  • Fosters a high energy environment and demonstrates an appreciation for children of all ages

Job descriptions are used for informational purposes only, are not to be considered all inclusive of responsibilities within a position, and may change periodically with or without notice. In addition, we reserve the right to add, delete, change duties, formally or informally, verbally or in writing, at any time for any position. Job descriptions do not alter the at-will policy of the Company, meaning that the employee or employer can terminate employment at any time, for any reason, with or without cause.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Lead Boat Sales Consultant

Bass Pro Shops

Posted 1 week ago

VIEW JOBS 1/7/2022 12:00:00 AM 2022-04-07T00:00 Position summary: Under the supervision of the GSM - Marine gives daily direction to the Boat Sales Consultants to include: merchandise presentation, inventory control, pricing, sales enhancements, customer service activities. Performs various Selling / Customer Service activities to assist Boat and ATV Customers in making informed buying decisions. Position responsibilities: 1) Supports a strong commitment to world class customer service and insures a pleasant and productive shopping experience for all customers 2) Engages all customers entering the department in a friendly and timely manner. 3) Supports GSM in achievement of Sales, Gross Margin, Inventory Shrinkage and Payroll Goals 4) Provides daily leadership, direction, and motivation to the associates within the Department 5) Prepares To-do / Task lists & Follow-up appropriately 6) Meets with potential customers to determine their boating or atv needs. Provide information necessary to allow the customer to make an informed buying decision. 7) Maintains current product knowledge by using available resources, i.e., product brochures, Internet and product information training meetings 8) Maintains awareness of advertised items, current pricing structures and promotions 9) Insures that all Sales Consultants remain current on & adhere to all selling skills training & direction 10) Works cooperatively with the Service Department to see that delivery to the customer is seamless 11) Maintains complete confidentiality of all sensitive & personal information 12) Prepares the showroom each morning to ensure proper signage is in place per established presentation standards and all products are clean, presentable and in sellable condition. The integrity and cleanliness of the product will be maintained throughout the day. 13) Generates and manages leads & prospects in provided Customer Relationship Management (CRM) tool on a daily basis, specifically entering new customers and conducting and documenting follow up activities and daily tasks with customers before and after the sale. Assists all Sales Consultants with training and application of dealership CRM. 14) Resolves customer and associate opportunities with GSM and HR Manager 15) Assists the GSM with: coordination of all "Special Events"; maintenance of pricing and UPC integrity; determining proper assortments; accuracy of inventory; proper display, signing and pricing of all advertised items, integrity of on-line inventory 16) Assists the GSM in carrying out Supervisory responsibilities in accordance with the Company's policies and applicable laws, including: interviewing; training; planning; assigning and directing work; measuring and evaluating performance; addressing complaints and resolving problems; maintaining a positive, harassment free working environment for all associates 17) Meets and exceeds pre-determined individual monthly sales goals which will be based off of employment status (Full Time or Part Time), hours and days scheduled, length of employment, historical sales, etc. Achieving company sales goals on a monthly basis is required. Assists all sales consultants in the department with selling process to help meet and exceed individual and company monthly sales goals. 18) Maintains a clean and professional work area 19) Follows all Company Policies and Procedures. Education and/or Experience High School education or equivalent experience 2-3 years of Supervisory experience preferably in a Retail or Sales environment Mathematical Skills / Reasoning Ability Ability to calculate figures and amounts such as discounts, commissions and percentages Communication Skills Ability to read and analyze certain reports Ability to effectively present information and respond to questions from Managers, associates, customers and the general public Ability to conduct meetings and make presentations to small groups Other Knowledge, Skills and Abilities Proficiency with PC-based word processing, spreadsheets, data based management and electronic point of sale and inventory management systems. Demonstrates strong interpersonal skills Ability to establish and maintain effective working relationships with co-workers, associates & customers Other duties, assignments and responsibilities as needed Full Time Benefits Summary: Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions! Medical Dental Vision Health Savings Account Flexible Spending Account Voluntary benefits 401k Retirement Savings Paid holidays Paid vacation Paid sick time Bass Pro Cares Fund And more! Part Time Benefits Summary: Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions! Dental Vision Voluntary benefits 401k Retirement Savings Paid holidays Paid vacation Bass Pro Cares Fund And more! Bass Pro Shops Bass Pro Shops Chattanooga TN

Sales Lead Temp Role - US

Build-A-Bear Workshop