Sales Lead - Orange Park Mall

New York & Company Orange Park , FL 32065

Posted 1 week ago

OVERVIEW: The SL supports the Store Management team in ensuring the service and selling environment within the store is

fun and engaging for customers at all times. The SL performs a variety of responsibilities assigned by the Store Management

team which may include driving sales, delivering outstanding customer service, merchandising, cashiering and processing

freight. The SL will be expected to follow opening and closing procedures when applicable and will hold store keys.

KEY RESPONSIBILITIES:

Sales/Credit

  • Execute in-store business strategies to drive sales results and achieve individual and store goals in line with Company

initiatives; Demonstrate business acumen and understanding of Company reporting

  • Follow plans/directions/schedules and act with a sense of urgency to meet the changing priorities, store needs and

demands of the business

  • Effectively promote all brand initiatives, including credit, to achieve individual and store goals

  • Set a performance example for Sales Associates to improve key metrics and drive sales

Talent

The Sales Lead is not a member of Store Management, but will fulfill the following leadership responsibilities:

  • Reinforce the talent strategy to support a high-performing and engaged store team accountable for results

  • Support Sales Associates onboarding and training; Provide Sales Associates with in-the-moment feedback and coaching

on selling behaviors, customer service, operational tasks, merchandising, etc.

  • Support the ongoing development of the Sales Associates by providing feedback to Store Management on individual and

team performance during shifts; refer all formal talent decisions (hiring, scheduling, corrective action/performance

management, termination, etc.) to Store Management

Customer

  • Support a store culture that is committed to exceeding customer expectations and delivering the highest level of customer service at all times

  • Communicate customer feedback, best sellers, business trends and recommendations to Store Management

  • Apply fashion knowledge to make product recommendations and style customers on the sales floor and in the fitting room

  • Balance customers and tasks simultaneously using good judgment and teamwork

Operations

  • Maintain merchandise standards to maximize sales within the store and escalate issues accordingly

  • Support the visual presentation execution, including floorset and promotional updates

  • Maintain the sales floor so that it is full, sized, organized and clean and the backroom is to brand standard

  • Abide by all Company policies and procedures, including the New York & Company Code of Business Conduct and Loss

Prevention policies

  • Participate in initiatives to achieve store shrink goals in partnership with Store Management

  • Maintain proper floor coverage to meet business needs

  • Maintain store safety standards and report store maintenance issues to Store Management as needed

  • Perform transactions including ringing at the Sales & Services desk, processing shipment, etc.

REQUIREMENTS:

  • Must be 18 years of age or older

  • 2 years of retail sales experience and previous key holder experience preferred

  • Physical ability to be on the sales floor for extended periods of time, and to move and handle merchandise and fixtures

throughout the store which may entail lifting, and perform all functions as set forth above

  • Ability to work varied hours/days, including nights, weekends and holidays, based on business needs

  • Strong leadership presence, fashionable, passionate, acts with integrity, driven, accountable and a team player

EDUCATION:

  • High School Diploma or GED equivalent required

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

As an equal opportunity employer, New York & Company does not discriminate in hiring or terms and conditions of employment because of an individual's race, color, gender, sexual orientation, genetic disorder, age, religion, disability, national origin, marital status, or any other characteristic protected by law. New York & Company only hires individuals authorized for employment in the United States.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
PT Selling Orange Park Mall Belk 149

Belk

Posted 5 days ago

VIEW JOBS 4/15/2019 12:00:00 AM 2019-07-14T00:00 A Belk Sales Associate provides outstanding customer service to each and every customer, displays a passion for retail and fashion, adapts to change efficiently, continually seeks to learn about Belk's merchandise, has an awareness of industry technology, and displays the ability to use technology to enhance core selling skills. Essential Functions: Providing Excellent Customer Service: Proactively greeting and engaging customers warmly and with a smile. Supporting the store to meet or exceed its customer service goals. Handling each customer transaction in a professional and friendly manner. Thanking each customer by name following a purchase. Demonstrating Initiative: Offering assistance to the customer proactively and without prompt. Using suggestive selling techniques with all customers. Meeting or exceeding solicitation goal for Belk credit Rewards program. Meeting or exceeding Clienteling goals, where applicable. Understanding Store Assortment (for assigned department), in addition to inventory available at other stores and on belk.com. Continuous Learning & Innovation: Using Mobile Devices to complete a sale (where applicable). Using Digital Computer-based Point-of-Sale and other digital technology to enhance the customer shopping experience. Using the Belk App and informing customers about the Belk App to enhance their shopping experience. Using the Belk website to look up merchandise and complete in-store orders for customers Focusing on Results: Meeting or exceeding personal sales per hour goals. Increasing units sold per transaction by recommending products to customers. Identifying and reducing shrinkage in area. Working professionally and pleasantly with co-workers, customers, and managers to accomplish defined tasks. Maintaining Belk professional dress standards and appearance. Maintaining floor and stock areas consistent with store standards. Supporting the Operations Team to ensure new merchandise is unpacked and displayed in a timely manner and stored in a place that does not obstruct customer access to the department. Following the ROCC the Dock process. Ensuring timely set-up including signage for promotional events. Following procedures for all systems including counts, markdowns, re-tickets and inventory control. Complying with store policies including, but not limited to those concerning attendance and tardiness. Accepting additional duties or sharing responsibilities during busy times and/or as requested by Sales Team Manager. Assisting Operations teams with all non-sell duties as assigned by Sales Team Manager. Education / Experience Requirements: Position Contribution Level : Entry Level Minimum Education & Experience: No education requirement. Experience in retail preferred Knowledge / Skills Requirements: Excellent communication skills. Ability to use and learn industry technology preferred. Physical Requirements: Ability to use computer keyboard, touchscreen monitor, handheld devices, standard telephone and other related business equipment. Hand manipulation to remove sensor tags Ability to push / pull 100-500 pounds when moving stock carts Task demands vary in each department because of the different types of merchandise. Stocking requirements can involve reaching above & below shoulder level and lifting 25-50 pound boxes. Disclaimer: For reasonable accommodation information for an ADAAA qualified disability please see Belk Associate Handbook for policy and procedures. Belk Orange Park FL

Sales Lead - Orange Park Mall

New York & Company