Sales Lead

Build-A-Bear Workshop Johnson City , TN 37601

Posted 2 months ago

The Sales Lead is a role model Bear Builder that has been given the additional responsibilities as a Leader on Duty on designated shifts. During those times Sales Leads will be in charge of the total operation of the store that includes but is not limited to leading a team of associates, modeling Experience First behaviors, and enhancing the Guest's experience while achieving the store sales goals. Their partnership with the management team will enable them to gain the additional knowledge and skills required for career advancement. When not designated as the Leader on Duty, Sales Leads will perform the role of a Bear Builder.

Responsibilities When Designated as the Leader on Duty:

  • Leads a team of associates to consistently model the Experience First standards and behaviors

  • Communicates clear expectations and holds the store team and self accountable for achieving all brand, performance and behavior standards

  • Energizes associates to ensure proper coverage, exceptional Guest service, completion of daily tasks and adherence to company standards

  • Delegates to associate team effectively

  • Maintains a positive and motivational style in all communication and actions to promote productivity and ownership

  • Drives associate engagement by recognizing and rewarding employees for outstanding performance

  • Builds a highly satisfied and loyal customer base through engagement, conversion and capturing Guest information for the loyalty program

  • Audits daily punches to ensure accuracy and compliance with BABW payroll and timekeeping policies and procedures

  • Adheres to and enforces all BABW store security and cash management policies and procedures

  • Ensures store is always Grand Opening ready by following opening and closing procedures

  • Operates and maintains all IT systems in accordance with policies and procedures

  • Uses good judgment and partners with his/her Chief Workshop Manager to make necessary decisions within the company's guidelines

  • Insures compliance with all company policies and procedures as well as federal, state, local and provincial laws.

  • Communicates any Guest service and/or and associate issues to the Chief Workshop Manager in a timely fashion and collaborates on resolution of all issues

Responsibilities as a Bear Builder:

  • Uses the Make Behaviors and Experience First station standards to provide a personalized, enjoyable and memorable experience for Guests of all ages

  • Invites potential Guests to come in and learn about our store

  • Promptly welcomes and greets all Guests with a smile

  • Engages Guests in conversation through open-ended questions and assesses reason for visit. Utilizes this information to help Guests find the perfect product and convert those "just looking" into a sale

  • Informs Guests of all current promotions and points out our newest product

  • Explains the Build-A-Bear Workshop process and assists Guests in choosing, stuffing, dressing, naming, and taking home (purchasing) a new furry friend

  • Contributes to total store results by recommending items to maximize sales and enhance the Guest's experience

  • Insures Guests are aware that we offer parties for all ages and all occasions

  • Supports our company party commitments by delivering a great party experience

  • Is aware of workshop sales goals, Guest satisfaction expectations, and promotional objectives

  • Maintains visual and housekeeping standards to create the brand experience unique to Build-A-Bear Workshop

  • Follows all company policies and procedures including but not limited to Cash Management, Attendance, and Store Security

  • All other tasks as may be assigned by store management

Qualifications:

  • Ideal candidate is a BABW associate with a minimum of one + years of experience providing exceptional Guest service in the workshop

  • Available for a flexible schedule that meets the needs of the business

  • Minimum of high school diploma or GED equivalent. College degree a plus

  • Is ambitious and success oriented.

  • Outstanding leadership and selling skills

  • Models personal and professional integrity

  • Excellent interpersonal communications skills, including verbal and written communication

  • Organized and planful; pays attention to details

  • Is flexible and adaptable in a fast paced work environment

  • Fosters a high energy environment and demonstrates an appreciation for children of all ages

Job descriptions are used for informational purposes only, are not to be considered all inclusive of responsibilities within a position, and may change periodically with or without notice. In addition, we reserve the right to add, delete, change duties, formally or informally, verbally or in writing, at any time for any position. Job descriptions do not alter the at-will policy of the Company, meaning that the employee or employer can terminate employment at any time, for any reason, with or without cause.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Lead Sales AssociatePt In Johnson City TN

Dollar General Corporation

Posted 1 week ago

VIEW JOBS 12/1/2019 12:00:00 AM 2020-02-29T00:00 Company Overview Dollar General (NYSE: DG) is a Fortune 200 company with more than 15,400 retail locations in 44 states, 16 distribution centers and 135,000 employees that embody our mission of Serving Others each and every day. We work in an energetic atmosphere that embraces innovation, diversity and teamwork, all while keeping our customers and communities at the center of everything we do! At Dollar General, employees have numerous growth and development career opportunities through award-winning training and being part of one of America's fastest-growing retailers. Apply today and let's grow together! Job Details GENERAL SUMMARY: Function as a Cashier and/or Stocker and act in a lead capacity in the absence of the Store Manager or Assistant Store Manager. Assist in setting and maintaining plan-o-grams and programs. Provide exemplary customer service. Perform other duties as necessary to maximize profitability, customer satisfaction, and teamwork, while protecting company assets and reducing losses. DUTIES and ESSENTIAL JOB FUNCTIONS: * Unload trucks according to the prescribed process for the store. * Follow company work processes to receive, open and unpack cartons and totes. * Stock merchandise; rotate and face merchandise on shelves and build merchandise displays. * Restock returned and recovered merchandise. * Order zones and drop shipment categories, following prescribed ordering practices, as assigned by the Store Manager. * Assist in plan-o-gram implementation and maintenance. * Assist customers by locating merchandise. * Bail cardboard and take out trash; dust and mop store floors; clean restroom and stockroom. * Greet customers as they enter the store. * Maintain register countertops and bags; implement register countertop plan-o-grams. * Operate cash register and flatbed scanner to itemize and total customer's purchase; bag merchandise. * Collect payment from customer and make change. * Clean front end of store and help set up sidewalk displays. * Help to maintain a clean, well-organized store and facilitate a safe and secure working and shopping environment. * Provide superior customer service leadership. * Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications. * Open and/or close the store under specific direction of the Area Manager. In the Absence of the Store Manager or Assistant Store Manager: * Authorize and sign for refunds and overrides; count register; make bank deposits. * Assist in maintaining strict cashier accountability, key control, and adherence to company security practices and cash control procedures. * Monitor cash levels and make appropriate drawer pulls as directed by the Store Manager. * Monitor cameras for unusual activities (customers and employees), if applicable. * Supply cashiers with change when needed. * Complete all required paperwork and documentation according to guidelines and deadlines as assigned. Qualifications KNOWLEDGE and SKILLS: * Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages. * Knowledge of cash handling procedures including cashier accountability and deposit control. * Ability to perform IBM cash register functions. * Knowledge of cash, facility and safety control policies and practices. * Effective interpersonal and oral & written communication skills. * Understanding of safety policies and practices. * Ability to read and follow plan-o-gram and merchandise presentation guidance. WORK EXPERIENCE and/or EDUCATION: * High school diploma or equivalent and six months of supervisory experience (or related experience/training) preferred. WORKING CONDITIONS * Frequent walking and standing * Frequent bending, stooping, and kneeling to run check out station, stock merchandise and unload trucks; which may also require the ability to push and/or pull rolltainers for stocking merchandise * Frequent handling of merchandise and equipment such as handheld scanners, pricing guns, box cutters, merchandise containers, two-wheel dollies, U-boats (six-wheel carts), and rolltainers * Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds * Occasional climbing (using step ladder) up to heights of six feet * Fast-paced environment; moderate noise level * Occasional exposure to outside weather conditions * Occasional or regular driving/providing own transportation to make bank deposits, attend management meetings and travel to other Dollar General stores. Relocation assistance is not available for this position. Dollar General Corporation is an equal opportunity employer. Dollar General Corporation Johnson City TN

Sales Lead

Build-A-Bear Workshop