Sales Implementation Specialist, Consultant

Blue Shield Of California Rancho Cordova , CA 95741

Posted 4 months ago

An "Implementation Specialist Consultant" successfully manages highly complex, including but not limited to ASO/self-funded, client implementations and renewals that require a high degree of customization and novel management approaches.

Other responsibilities:

  • Lead development of standard and customized implementation processes to meet complex and/or ASO/self-funded client requirements.

  • Responsible for development of highly customized project plan for complex and/or ASO/self-funded client-specific deliverables that may result in new process development.

  • Leads implementation strategy and timeline development through virtual and in-person client meetings (Brokers, Client Groups, and/or HR) to ensure complex and custom deliverables are met successfully.

  • Creates and presents customized collateral to educate client/broker on the enrollment through billing process

  • Oversees the collection process and system entry of group and member information, including templates and files used in the process.

  • Coordinates appropriate parties (IT, Ops, Client, CE, etc) to drive creative solutioning for complex issues.

  • Operates as the point of contact for escalations if group enrollment is at risk.

  • Leads cross-departmental teams to ensure complex and/or ASO/self-funded implementations are completed on schedule and presents status reports to leadership.

  • Attend client meetings in person where required.

  • Responsible for facilitating exception processes, per the contract, to ensure client's experience is well managed.

  • Post enrollment period, responsible for the identification and implementation of process improvements such as: modernizing client collateral and artifacts, optimization of internal enrollment processes, creation of improved performance measures, etc.

Education/Experience:

  • Excellent analytical and problem-solving skills.

  • Requires deep knowledge of job area typically obtained through advanced education combined with experience.

  • Typically, viewed as a specialist within discipline. May have broad knowledge of project management.

  • Typically, requires a college degree or equivalent experience and minimum 7 years of prior relevant experience.

  • Prior demonstrated experience managing, supporting or implementing ASO and/or other self-funded accounts with a health plan strongly preferred.

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Sales Implementation Specialist, Consultant

Blue Shield Of California