Your Talent. Our Vision. At Anthem, Inc., it's a powerful combination, and the foundation upon which we're creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.
This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.
Anthem, Inc. is seeking a talented, self-directed individual who enjoys being in a high visibility role, with the opportunity to be part of an organization that will have a best in class reputation within the Markets. The Implementation Coordinator is responsible for actively leading customer implementations related to new business, renewals and plan change transactions for Large Group accounts. The role is responsible for leading the implementation process for new accounts and monitoring renewal implementations.
The role is responsible for leading the implementation process for new accounts and monitoring renewal implementations. Primary duties may include, but are not limited to:
Audit Sales documents to ensure data is whole and correctly populated.
Prepare plan materials including implementation welcome, overview and project plan, facilitate implementation meetings and communicate next steps in the implementation process.
Leads cross functional implementation meetings to assess the organizations ability to meet the requirements of prospective accounts and to ensure completion of all critical deliverables.
Works directly with clients, consultants and brokers to define benefits, group structure, reporting and other client requirements.
Ensures completion of all critical deliverables from multiple disciplines to assure timely and accurate implementation of our customers benefit plans.
Assumes full responsibility for successful performance on account-specific performance guarantees, with associated financial penalties.
Leads projects related to implementation, and acts as liaison between Sales and downstream partners such as Sales Support Services, Operations, Sales, ID Cards, E&B, and Underwriting.
Develops and implements tracking mechanisms and tools for account implementations, and continuously explores and influences improvements to processes and tools that will achieve better outcomes for internal and external customers.
Establish and maintain strong relationships with Sales and Account Management to build organizational credibility between Implementations and the Markets.
Requires a BA/BS or Associates degree. 3 years of related experience including experience in health insurance service operations, particularly enrollment and billing or account implementations, or project management; or any combination of education and experience, which would provide an equivalent background. Strong analytical skills to support independent decision making and accountability, and ability to manage multiple projects (implementations) simultaneously. Excellent oral, written presentation and communication skills, and ability to meet with clients and brokers in person as needed. Ability to travel local and overnight as needed. Must have the ability to work overtime as needed during Open Enrollment/Peak Season (October - January); typically 10-15 hours weekly. MBA or PMP certification preferred. Sales/Account Management experience preferred.
Anthem, Inc. is ranked as one of America's Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran.