Sales Hub Leasing Consultant

Tricon Residential Inc. (NYSE: TCN, TSX: TCN) is an owner and operator of a growing portfolio of more than 36,000 single-family rental homes in the U.S. Sun Belt and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon's culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life's potential. For more information, visit Tricon Residential.

Job Description

Job Summary:

The Leasing Consultant is the driving force in helping clients find the new home of their dreams. They are responsible for successfully leasing up our Single-Family Rental Communities across the US, from our centralized hub in Tustin, CA. They must provide an exceptional and elevated touring experience by discovering the needs of the clients, from recommending the perfect floor plan to highlighting the best new restaurants in the neighborhood. They will be the specialists of the community and surrounding area, allowing them to sell a lifestyle, not just a home.

Hybrid Schedule: This position works both Saturday and Sunday (from home), then off either Monday and Tuesday or Thursday and Friday. We work in office Tuesday, Wednesday, and Thursday. The other days are work from home.

Essential Duties and Responsibilities:

• Leases new-build homes to achieve weekly leasing and occupancy goals

• Consistently demonstrates strong leasing performance displaying an enthusiastic sales approach and exceptional customer service

• Maintains a minimum 33% closing average of tours to application unless a higher closing is required to meet leasing goals

• Provides elevated prospect experiences through guided virtual showings

• Confirms all scheduled prospect showings 24 hours prior to touring, and day of for same-day showings

• Consistently communicates with current prospects through all available channels

• Actively explores prospect preferences in communication style and renting needs, and tailors' sales approach to meet those preferences and needs

• Reviews CRM customer pipeline on a daily basis to ensure all client's inquiries and needs are being met

• Consistent follow-up for each client - phone, email, text

• Executes leasing and marketing plan for their assigned community

• Embodies Tricon culture and encourages an empowering environment to achieve top prospect survey results

• Utilizes the interactive pricing tool with every lease transaction and accurately records all data that aligns with the company's goals and initiatives

• Uses a consultative leasing approach to evaluate customer needs while communicating relevant benefits to find the right home for each client through engagement, discovery, building value, and closing

• Effectively qualifies prospective residents and updates guest cards as necessary recording all interactions

• Documents each client's story- what is prompting their move, where are they moving from etc.

• Understands the importance of data integrity and how the organization relies on data to make impactful business decisions

• Proactively relays information regarding the community's general appearance to achieve and maintain Tricon standards

• Must be detail-oriented but also never lose sight of the big picture

• Promotes positive and proactive customer interactions to cultivate a high-quality Tricon experience for all prospects and residents

• Provide weekly recaps of leads, tours, leases and move-ins

Qualifications:

• High School Diploma or equivalent work experience

• Min. 2 years' experience in leasing/sales environment

• Schedule may require work on weekends, holidays and evenings

• Regular, consistent and timely attendance required

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit, talk; or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch.

At Tricon Residential, we know that the best ideas happen when people bring their uniqueness to work with them. Inclusion is an integral part of how we leverage that uniqueness into our Company. Supporting Diversity, Inclusion and Belonging is not only the right thing to do; it is the right thing to do for our business.

Salary Range

Placement within this compensation range will be determined by the candidate's knowledge, experience and skills.

$44,340.00 - $66,520.00