Sales Floor Team Member's responsibilities include engaging with guests and offering an amazing shopping experience while maintaining a clean and organized sales floor. Team Members are responsible for ensuring that merchandise presentation and guest service standards are met. Sales Floor Team Members will be expected to live the company's higher purpose of Delivering Value to Live Better and exhibit the company's core values in all that they say and do.
DUTIES AND RESPONSIBILITIES:
Exceed guests' expectation by actively listening to their needs in order to provide amazing service in a timely manner on the sales floor.
Maintain "area of pride" by filling in, merchandising and selling.
Consistently makes additional merchandise suggestions in order to maximize each sales opportunity.
Inform each guest of current offers, programs and events.
Knowledge of merchandise.
Be a "team player" by assisting in other departments.
Able to provide amazing guest service to multiple people at the same time.
Maintain a high level of Asset Protection Loss Prevention awareness regarding all areas of risk.
Complete projects on an as needed basis by Manager.
KNOWLEDGE AND SKILLS:
Maintains a high level of engagement with guests and consistently follows the guest service standards
Displays exceptional selling skills by having strong product knowledge
Demonstrates exceptional selling skills by building the sale sot deliver AMAZE service
Commitment to exemplifying the Century 21 Core Values
Belief in and behaviors reflective of Century 21's Higher Purpose and Core Values. All positions at Century 21 are created with the understanding that our Higher Purpose is to Deliver Value to live better. We achieve our mission on a daily basis by demonstrating our Core Values: Respect, Communicate, Teamwork, Honesty, Grow, Positivity, and Amaze.
Century 21 Department Stores LLC