Sales Floor Dept Supervisor

Lowe's Companies, Inc. Ann Arbor , MI 48103

Posted 3 months ago

What You Will Do

All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Floor Department Supervisor, this means:

  • Providing resources and tools to support those directly helping customers provide the best service.

  • Assisting with down stocking and area recovery as well as providing input into merchandising decisions.

  • Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.

The Sales Floor Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage. Sales Floor Department Supervisors are responsible for customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales), non-customer-facing activities (e.g., down stocking, inventory management, area recovery) and store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions).

The Sales Floor Department Supervisor works with Assistant Store Managers to identify approaches and behaviors that best meet sales and service objectives, then communicates those best practices to the team in a way that inspires engaging, customer-focused behavior and goal attainment. Further, the Sales Floor Department Supervisor must supervise associates in other departments, as needed, to meet the demands of the store. This requires broad product knowledge and the ability to engage associates and customers across departments. It is important that this associate communicate upward to keep management informed of concerns, issues, praises, and morale.

In addition to the responsibilities summarized above, individuals in this role may occasionally open or close the store or serve as manager-on-duty (MOD).

Travel Requirements:
This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.

What We're Looking For

  • Hourly Full Time: Generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store.

  • Requires morning, afternoon and evening availability any day of the week.

  • Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.

  • Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

What You Need To Succeed

Minimum Qualifications

  • High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.

  • 1 year of experience in customer service.

  • 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).

  • Experience providing direction or supervision to teams (with or without direct report responsibility).

  • Experience supporting or participating in the process of training, mentoring and developing associates.

  • Experience working cross-functionally.

  • Strong working knowledge of Microsoft Office.

Preferred Qualifications

  • 3 years of retail customer service experience.

  • 3 years of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).

  • Experience in a leadership role with direct report responsibility.

  • Experience working in the home improvement retail sector.

  • Experience working in a fast paced, dynamic retail environment.

  • Experience in key carrying role with manager-on-duty responsibilities.

  • Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).

If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.

Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

#LI-0145VPAR

Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Apply Now Saved Jobs Email Job


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Seasonal Retail Cashier & Sales Floor Support Arborland Center Rack

Nordstrom

Posted 1 week ago

VIEW JOBS 1/7/2020 12:00:00 AM 2020-04-06T00:00 Job Description The ideal Nordstrom Rack team member enjoys working in a fast-pace, high-energy environment. A day in the life… * Keep the customer experience quick, easy and fun while helping customers uncover the great deals they're looking for * Create a smooth fitting room experience by greeting customers and taking them to their fitting rooms, then sorting and returning clothing to the floor * Share your love of fashion and tell customers all about upcoming events, our Nordstrom gift cards, Nordstrom RewardsTM program and mailing list * Keep the stockrooms organized and complete all inventory processes, making sure merchandise is properly checked in and accurately ticketed * Work with the team to ensure the sale's floor stays "runway ready" through re-merchandising and straightening throughout the day You own this if you have… * Enthusiasm and a sense of adventure, see the glass as half full * Accountability, initiative and a high level of ownership * Organizational skills, attention to detail and ability to prioritize multiple tasks * A calm head in a busy retail environment * Solid math, verbal and written communications skills * The ability to work a flexible schedule based on business needsq We've got you covered… Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including: * Health * Retirement * Time Off * Merchandise Discount * Lifework / EAP resources A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. By applying, you agree to our Nordstrom Careers Privacy Policy © 2019 Nordstrom, Inc. Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs. Nordstrom Ann Arbor MI

Sales Floor Dept Supervisor

Lowe's Companies, Inc.