Sales Floor Assistant - Thousand Oaks Mall

JC Penney Thousand Oaks , CA 91360

Posted 2 months ago

Sales Floor Assistant

  • Thousand Oaks Mall

Location: Thousand Oaks, CA, United States

  • Thousand Oaks Mall 280 Hillcrest Dr W

Job ID: 1104041

Store Hourly Positions

Job Type: Full-Time

Date Updated: Jul 26, 2021

General Description

As the Sales Floor Assistant, you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution, training and developing associates and executing sales building programs.

Primary Responsibilities:

  • Customer Service & Sales
  • Models and holds team accountable for delivering outstanding customer service. Actively listens to customer issues to resolve problems. Demonstrates WORTH behaviors consistently. Partners with other team members when additional support is needed.
  • Door to Floor / Restock / RFID & Inventory
  • Works with Merchandise Supervisor to plan upcoming merchandise placement plans. Contributes to merchandise receipt and reverse logistics processes. Assists with the execution of inventory processes (cycle counts, system uploads, stock ledger, Radio Frequency Identification Scans, etc.). Contributes to the Shoe on Display restocking process, including mismates and stockroom organization. Contributes to the restock program to identify replenishment opportunities.
  • SET / Visual / Environment
  • Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing based on company guidance. Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale. Helps oversee and maintain all fitting room and sales floor recovery processes to ensure a clean and organized store environment. Contributes to the execution of visual elements to support merchandising statements. Responsible for stockroom maintenance.
  • Omnichannel (SVG 2-3 only)
  • Assists with the jcp.com process including jcp.com orders and aged and undelivered orders/returns as needed. Contributes to Buy Online Pick Up In Store and Ship from Store processes as needed.
  • General Operations
  • Contributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities. Assists with the Defective MTO (DMTO) process ensuring proper and timely execution of all DMTO's to ensure integrity of inventory and prevent shrink. Participates in annual inventory processes.
  • Performance Standards
  • Supports company shrink and safety initiatives. Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments:

To achieve success at JCPenney, a Merchandise Assistant will possess the following:

Results

  • Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others.

Ownership

  • Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes.

Intensity

  • Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency.

About JCPenney:

At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.

Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It's a place that's meant for you.

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with company match. All associates are eligible for an associate discount on JCPenney merchandise.

Job Title: Sales Floor Assistant

  • Thousand Oaks Mall

Location: Thousand Oaks, CA, United States

  • Thousand Oaks Mall 280 Hillcrest Dr W

Job ID: 1104041

J.C. Penney Company Inc.

Plano, Texas

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Retail Sales Associate Thousand Oaks Part Time

Macy's, Inc.

Posted 3 days ago

VIEW JOBS 9/23/2021 12:00:00 AM 2021-12-22T00:00 About: Macy's is proudly America's Department Store. There's a reason we've been around for 160 years. Customers come to us for fashion, value and celebration. Macy's is also known for giving back to our communities. The magic of Macy's ultimately comes alive in our stores, and our store colleagues are the ones making it happen. They provide outstanding customer service, create a memorable shopping experience, and drive sales results. A store position at Macy's (seasonal, part-time, or full-time) is the perfect way to explore the world of retail. Some of Macy's top executives started their careers as part-time retail sales associates. Our store positions are ideal for forming relationships, building teams, and developing leadership skills to grow your career at Macy's. Macy's stores are ideal for building capability in creating partnerships, building teams, and developing the leaders of tomorrow. Macy's is the "Academy" for retail careers. A store colleague position (whether it's a seasonal job, part-time retail job, or a full-time career) is the perfect way to launch a career in the world of retail. Many of Macy's top executives started their careers in part-time retail sales roles, or as recent college graduates into our development programs in the various functions at Macy's. Job Overview: As a Selling Colleague, you will be an integral part of bringing the magic of Macy's to life. Selling Colleagues provide outstanding customer service, meet hourly sales and Loyalty goals on a personal and departmental basis, and demonstrate superior product knowledge to customers. Selling Colleagues create a shopping experience that will make the customer feel welcome and comfortable including the upkeep of merchandise within the store and maintaining the stockroom. The Selling Colleague is also responsible for fulfillment and performing other duties as necessary. Macy's uses a scheduling plan that allows our colleagues to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy's may offer additional shifts to our colleagues, which they may pick up using the self-scheduling tool. Essential Functions: * Provide an exceptional customer experience by ensuring the customer is always the priority. * Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary. * Determine customer needs based on personal features and other customer preference related factors; suggest additional merchandise to compliment customer selection. * Demonstrate knowledge of store products and services to build sales and minimize returns, including Macy's Loyalty Programs. * Be proficient in POS systems including but not limited to Search and Send and My Client. * Proactively assist customers who are using devices to shop and compare, whether Macy's devices or their own. * Develop new business and expand client base through networking, suggestive selling and on the floor presence. * Maintain department recovery standards; including fitting room go backs to standard, if applicable. * Retrieve additional merchandise for customers as requested. * Assist the Support Colleague Team in the movement of fixtures and merchandise for new product, season changes, and clearance sets. * Assist in inventory and markdown process. * Adhere to Asset Protection and inventory control and compliance procedures. * Follows shortage programs and procedures. * Perform these and other functions in an efficient manner, as directed by the Supervisor. * Regular, dependable attendance and punctuality Qualifications and Competencies: * No Education or Experience Required * Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers. * Resourceful and able to adapt quickly to changing priorities * Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities * Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays Physical Requirements: * Position requires prolonged periods of standing/walking around store or department * May involve reaching, crouching, kneeling, stooping and color vision * Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions * Frequently lift/move up to 25lbs Candidates in Colorado: Click here to find Pay Range information and here to learn about Benefits. STORES00 Macy's, Inc. Thousand Oaks CA

Sales Floor Assistant - Thousand Oaks Mall

JC Penney