Sales Engineer Specialist

As the technology firm that created the mobile world and a rich history of 145 years of building ground-breaking solutions and innovative technologies supported by 60,000+ patents, Ericsson has made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you are welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team.

Ericsson Enterprise Wireless Solutions (BEWS) is the group responsible for leading Ericsson's Enterprise Networking and Security business. Our growing product portfolio spans across wide area networks, local area networks and enterprise security. We are the #1 global market leader in Wireless-WAN based enterprise connectivity solutions and are growing fast in enterprise Private 5G networks and Secure Access Services Edge (SASE) solutions.

How Will You Contribute to the Company?

The Sales Engineer Specialist role is a vital and visible component of the NetCloud Showpoint team and an integral member of the Showpoint platform team reporting to the Global POC and Demo Cloud SE Sr. Manager. You will interact very closely within the team and extend our collaboration with the broader SE community and the Center of Excellence. The Sales Engineer Specialist will enable physical hardware, virtual environments, cloud infrastructure and own all lab documentation within the NetCloud Showpoint platform. This role assumes ownership of the Tonaquint (and others) Showpoint lab spaces. This unique position enables support of our Sales enablement to the field by supporting lab activities.

The Sales Engineer Specialist must be a highly motivated self-starting engineer dedicated to working on the cutting-edge efficiencies of hardware and networking technologies. A strong background in lab buildouts, data center operations and interworking with both on-premises and cloud infrastructure is required.

The Showpoint platform is a highly visible, diverse and mission critical sales tool enabling Ericsson Enterprise Wireless Solutions and their Partner Community to deliver exciting, compelling, and live demonstrations of the Company portfolio to our customers and prospective customers. It is an extremely fast-paced, ever changing, and exciting environment to be part of. Our team must be constantly at the forefront of technologies to stay ahead of the competition and showcase our leadership in the industry.

What Will You Do?

• Guide teams in designing, building, testing, and deploying changes to existing infrastructure, processes, and software

• Deploy, configure, and maintain all lab hardware and connectivity

• Management of hardware and software in multiple remote locations

• Embrace and enhance the platform's security protocols and processes

• Constantly improve the users experience through quantitative service monitoring, alerting, and the use of data and operational dashboards

• Ensure all environments meet scale and resiliency requirements

• Consider the entire on-premises and cloud infrastructure when making changes and improvements

• Support user facing and internal applications

• Monitor submitted tickets; assign, escalate and communicate, as required

• Develop and maintain documentation on operational, configuration, usage or other procedures and processes

• Participate and contribute to platform infrastructure development

• Develop, configure, and troubleshoot automation techniques for Cradlepoint solutions and other vendors, such as: Juniper, Cisco, Extreme, Ixia, Fortinet, etc.

• Assist in deployment and configuration of lab equipment, processes, and tools to manage growth

Qualifications

Minimum Qualifications:

• Two (2+) years of demonstrated lab engineering experience using test automation and CI/CD tools, containers, cloud infrastructure, and other modern technologies

• Mechanical experience deploying hardware and software in a data center environment

• Experience working with virtualization Platforms as VMWare, AWS, Azure

• Ability to install and configure software, gather test-stage data, and perform de-bugging

• Proficiency in documenting processes and monitoring performance metrics

• Exceptional interpersonal and communication skills

• Strong hardware/software troubleshooting skills

• Knowledge and experience in carrier and cellular technologies is beneficial

• Must have excellent verbal and written communication skills

• Must be able to work independently and self-directed, as well as, within a team

• Excellent time management and the ability to balance many concurrent tasks

• Ability to thrive in a fast paced, start-up, team-oriented environment

• While there is a primary location listed on this requisition, other locations may be considered

Preferred Qualifications:

• Bachelor's degree

• Strong networking knowledge and experience

• Experience with IaaS (Terraform) implementing scalable cloud / On-prem based environments and systems; service-oriented architectures and microservices; deploying resilient, scalable, high-throughput systems

Why Ericsson Enterprise Wireless Solutions?

At Ericsson Enterprise Wireless Solutions, we are one team - all in on inclusion. Celebrating the uniqueness of our individual team members across the globe helps us build diverse teams where we all can thrive. Our connected, community-focused culture enables each one of us to perform at our best and fully be ourselves.

Our values drive everything we do:

• Respect: we don't point a finger; we lend a hand.

• Integrity: we do the right thing, even when it is hard; we make fact-based decisions.

• Perseverance: we accept and embrace change; we have a passion to win!

• Professionalism: we hold each other accountable.

We are creating the future of global connectivity and community. Come join us. You belong here.

Compensation & Benefits at Ericsson Enterprise Wireless Solutions

At Ericsson Enterprise Wireless Solutions, we know that our people are the key to our success. We offer a competitive compensation and benefits package to help with your individual needs and goals.

Your Pay:

The salary range for this position is listed below. The actual salary offered is dependent on various factors including, but not limited to, location, the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.

$70,700.00 - $131,300.00

Your pay also includes the opportunity for monthly sales incentives. Actual payouts are dependent upon the attainment of agreed to revenue goals and objectives as determined by our management team.

Your Health:

Ericsson Enterprise Wireless Solutions offers excellent, competitive employee benefits, such as: subsidized, nationwide PPO medical benefit options including a low-deductible Point of Service Plan and a qualifying High Deductible Health Plan (HDHP), with a generous company-provided HSA contribution. For California employees, we offer a subsidized HMO option through Kaiser. Ericsson Enterprise Wireless Solutions also offers subsidized dental and vision coverage.

Your Financial Security:

Ericsson Enterprise Wireless Solutions invests in both your short and long-term financial wellbeing. Our 401(k) plan has a 4% company match and immediate vesting. Employees will also receive company-paid employee basic life and AD&D insurance and company-paid disability benefits.

Your Time:

Your work-life balance is important to us. Ericsson Enterprise Wireless Solutions provides generous paid time off, including: 15 days of Flexible Time Off (FTO), four paid quarterly well-being days, and 11 paid annual holidays (includes nine company holidays and up to two floating holidays).  Please note that an employee's FTO balance and floating holidays may be prorated in the first year, based on start date. We also offer paid maternity-leave benefits and six weeks 100% paid family leave for all employees.

Additional Benefits:

Ericsson Enterprise Wireless Solutions offers other company-paid benefits such as a comprehensive Employee Assistance Program, Talkspace mobile therapy, and volunteer paid time off.

Ericsson Enterprise Wireless Solutions' Diversity, Equity, Inclusion, and Belonging mission is to create an inclusive work environment where all employees' differences are celebrated, their thoughts matter, and everyone feels safe to bring their authentic selves to work. We're proud to be an equal opportunity employer and aim to attract, develop, and engage top talent from a diverse candidate pool. It is our policy and commitment to provide equal opportunity employment for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law.

Please note: Ericsson Enterprise Wireless Solutions does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Ericsson Enterprise Wireless Solutions employees.

The deadline to apply to this role is listed below.

Note: this date may be updated based on any extensions to the job posting.