Sales Engineer

Who We Are:

NORD is a manufacturer of gear units, electric motors, and variable frequency drives for industrial applications. From order processing, to assembly, to shipping, NORD produces high quality drive systems for applications such as conveyor belts, industrial mixers, palletizers, and more.

A gear unit consists of an electric motor powering a gearbox. The motor spins at a specified revolutions-per-minute (rpm) and is connected to a small gear inside of the gearbox, which rotates a larger gear to reduce the output speed of rotation and increase torque. The gearbox's spinning output shaft is connected to a system, such as a conveyor belt in a distribution center or food processing line. Gear units like those produced at NORD are the reason garage doors go up, mixers spin, and rollers form steel.

NORD provides expert advice, reliable products, and world-class service to our customers. Everything we do revolves around those we serve, and we strive to bring new, innovative technologies to market that help our customers' operations run efficiently and cost effectively.

Why You Should Work at NORD:

NORD understands that it takes a team of skilled, highly motivated, and positive team members to provide our customers with the level of service they expect and deserve. That's why we invest heavily in our employees by providing additional training and development, tuition reimbursement, and a wellness program with activities that encourage healthy living and self-care. NORD also hosts fun company events throughout the year so you can get to know your team members and others that you may not work with daily.

Benefits:

NORD offers a complete benefits package to our full-time employees, including:

• Low premium health insurance

• Dental and vision insurance

• Teladoc virtual doctor visits

• Short-term and long-term disability (company paid)

• Life insurance (company paid)

• Flex spending and health savings accounts

• Paid vacation and holidays

• Paid personal and sick time

• 401(k) and Roth 401(k) plans with company matching

• Wellness program

Essential Duties and Responsibilities:

• Customer Service and/or general Application Engineering duties (with a Sales focus).

• Review and update sales territory plans and set sales goals and objectives accordingly.

• Prepare and conduct sales presentations of products to new and existing customers.

• Determine customer requirements and expectations in order to recommend products.

• Negotiate and establish price and terms in accordance with standard procedures.

• Prepare and communicate quotations to customers.

• Work with Sales Management to establish strategies for customer communication.

• Respond to customer inquiries to ensure customer satisfaction.

• Remain current on product and industry knowledge by attending sales meetings, internal and external trainings, reading sales manuals, books, or trade journals.

• Prepare and submit sales call and expense reports timely and as required.

• Follow standard work procedures using CRM.

• Demonstrate and instruct customers on product installation, use and maintenance as required.

• Document benefits and cost savings to customers.

• Communicate customer concerns to management as appropriate.

• Assist in expediting customer orders when required.

• Determine sales potential for new and existing customers through inquiry, observation, or periodical research.

• Follow-up on potential sales leads.

• Analyze customer's strengths and weaknesses to assist in determining sales potential.

• Analyze competitor's strategies to determine strengths and weaknesses.

• Monitor market trends and notify management of opportunities for new products.

• Review and understand company business and policies.

• Practice honesty and integrity in customer and vendor relations.

• Understand terms and conditions of sales and extent of liability and responsibility

• Communicate and interact professionally with other team members.

• Communicate company's commitment to continuous improvement process.

• Use personal computer, Smart Phone, and other common office equipment's effectively.

• Perform other duties as required.

• Be an active participant in the company's suggestion, quality, efficiency, and cost savings programs.

Job Requirements:

• Education: 4-Year Degree in Engineering, Industrial Distribution or other technical field required.

• Experience: Previous customer service, sales, engineering or manufacturing experience preferred, but not required.

• Skills and Key Attributes: Strong communication and interpersonal skills. Good Mathematical and Spatial Skills.

• Physical Requirements: The ability to travel without restriction.