Sales Engineer

Company Description

Identiv stands as a global leader in digital security and identification within the Internet of Things (IoT) realm. Our comprehensive platform encompasses radio frequency identification (RFID) and near-field communication (NFC) technology, robust cybersecurity, and a full spectrum of physical access, video, and audio security solutions. Our mission encompasses ensuring seamless access and universal operations, safeguarding identities from malicious threats, protecting intellectual property, and driving innovation in the IoT landscape.

Identiv is globally trusted by a select group of partners and forward-thinking customers spanning diverse vertical markets. From airports to seaports, critical infrastructure to government agencies, hospitals to schools, and startups to corporations, we provide security for the people and places that underpin our daily lives. With a strong international presence, we are at the forefront of technological advancement, shaping the future with cutting-edge innovation. Identiv's mission is to digitally secure the physical world.

At Identiv, every individual and every action holds significance. We firmly believe that the key to our success lies in having the best individuals occupying exciting, aligned, relevant, and empowered roles with clear missions, goals, and measurable outcomes.

Identiv Values

Our core values revolve around unwavering commitment to our promises, continual support, and respect for our team members in every aspect, a genuine customer-centric approach that goes beyond mere words to embody a deep passion and sense of duty, a relentless pursuit of superior, more efficient solutions that not only benefit our customers but also empower us to surpass our commitments and fulfill our mission. Above all, we emphasize the importance of smiling, finding joy, and being proud of the hard work that goes into our end results!

What Sets Us Apart

Community: Collaborating with exceptional individuals significantly contributes to our workplace satisfaction. We recognize that our value is intricately tied to the vibrant community of people we engage with. We seek out individuals who are deeply passionate about their work, relish the art of problem-solving, delight in discovering solutions, and take joy in the process.

Innovation: We are forward-thinking tech enthusiasts working on the present while envisioning the future. Our cadre of visionaries brings creative insights to address current challenges, nurturing ideas, identifying opportunities for enhancement, fostering transparent communication, and serving as a source of inspiration to both our team members and business associates.

Accountability: With over four decades of industry-leading expertise in security, digital identity, and the Internet of Things, our team embodies the highest standards of integrity and professionalism. Our members are characterized by their unwavering honesty, reliability, loyalty, inclusivity, and respect for others. We take full responsibility for our actions, regardless of the outcome, and view every experience as an opportunity for learning and growth.

Impact: Catalyzing Positive Transformation. Our employees contribute to shaping a brighter future through their involvement in pioneering technology. Simultaneously, they play a pivotal role in cultivating an improved workplace by offering feedback to our leadership, knowing that their voices are genuinely valued and respected.

Authenticity: We demystify intricate technology, ensuring accessibility for individuals spanning the spectrum from experts to novices. Our workforce experiences a nurturing environment where they can authentically be themselves, enjoying a sense of safety, security, and comfort. Each team member is respected and cherished for their unique identity, with the assurance that their thoughts and viewpoints are not only acknowledged but also hold significant weight within the team.

Talent: We recruit industry-leading professionals known for their exceptional skills. We foster continuous growth by offering training opportunities, enabling our employees to excel. Our team members have the privilege of applying their innate talents and honed expertise in their roles, deriving genuine satisfaction from their work, finding it intellectually engaging, and aspiring to advance in their careers.

Fun: Embracing enjoyment and laughter is a key ingredient in our work culture. We understand that our workplace is enriched when we infuse it with fun. We actively seek team members who find joy in their tasks, share a zest for problem-solving, and take delight in the journey while achieving solutions.

Job Summary

The Sales Engineer reports to the Sales Engineering Manager and is a key player in guiding resellers through remote and on-site deployment and troubleshooting processes. This role involves collaborating with resellers on controller configurations, card reader setups, and troubleshooting. The Sales Engineer also partners with the Professional Services team, offers post-sale technical support, acts as a liaison to field installation teams, conducts hardware training sessions, and aids during site visits. Responsibilities include maintaining training environments, working with the Quality Assurance team on testing, and showcasing expertise in virtualization technologies.

Responsibilities and Duties

• Provide expert advice to resellers on deploying and troubleshooting installations, both remotely and on-site, encompassing controller configurations, card reader setups, input/output configurations, and credential support.

• Collaborate with Professional Services (IGS) for deployments and troubleshooting activities, ensuring seamless integration of products.

• Offer post-sale tier 1 and some tier 2 technical support, addressing customer queries and issues promptly and effectively.

• Act as a liaison between field installation teams and resellers, capturing valuable information regarding needs, challenges, and brand reputation.

• Conduct one or two-day refresher hardware training sessions for field installation teams to enhance their skills and knowledge.

• Assist sales managers, account managers, and sales engineers during site visits by identifying customer needs or gaps, contributing to business growth opportunities.

• Manage and maintain the training and lab environments at the Arlington, VA Identiv office.

• Work closely with the QA team to facilitate testing procedures and ensure product quality.

• Utilize experience with virtualization technology, including VM Ware or Microsoft Virtual Server, as a valuable asset in day-to-day tasks.

• Demonstrate superior problem-solving and troubleshooting skills, addressing technical challenges with efficiency and accuracy.

• Provide exceptional customer service, demonstrating excellent communication and technical writing skills.

• Collaborate effectively with internal departments, working both independently and as part of a team.

• Offer service and customer support during field visits or engagements, ensuring customer satisfaction.

• Manage on-site installations, troubleshooting, maintenance, and task support to meet customer requirements.

• Diagnose errors or technical problems, determining and implementing proper solutions.

Style / Cultural Mindset:

• Commit to understanding and delivering results.

• Make decisions based on data and analytics.

• Take decisive action, including learning from productive failures.

• Trust and respect the roles and responsibilities of the team.

• Foster open and transparent communication within the organization.