Sales Engineer

Job posting title

Sales Engineer

Job summary

The Field Sales Engineer II (FSE II) is a senior level position who commands significant security expertise and is primarily responsible for taking ownership and proactively managing the technical relationship with our pre-sale customers and channel sales partners in order to drive revenue and grow their assigned territories.

Job description

KEY RESPONSIBILITIES:

The Field Sales Engineer II supports all phases of the ESET Sales lifecycle, including presenting at seminars, providing product demos, product evaluation support, and responding to RFPs/RFIs but is also empowered to take a larger leadership role in the support and management of their territory.

• The FSEII, with a clear sales awareness, builds successful relationships with ESET Sales Teams, ESET Channel Sales Partners, and key customers in support of long-term sales objectives.

• Work with ESET Sales Teams to develop and implement account penetration strategies and then deliver product and services sales plans.

• Assist territory partners in understanding significant business opportunities and technical requirements then map identified requirements to workable ESET solution architectures. Influence and recommend appropriate ESET solutions.

• Identify and define assigned territory's competitive landscape and seek to overcome obstacles.

• Participate in QBR and customer reviews with assigned territory sales teams.

• Provide coaching to Channel Sales Partners to develop and increase their selling effectiveness with ESET solutions.

• Provide technical product training and guidance to the ESET Sales Teams, ESET Channel Sales Partners, and ESET customers.

• Work with assigned Account Managers to engage and leverage corporate resources, capabilities, and budgets as appropriate.

• Guide prospects and partners through product trials and proof of concepts, demonstrate ESET's ability to meet and exceed customer requirements, and build positive relationships that go beyond the initial transaction.

• Train and mentor Sales and Sales Engineering peers.

• Maintain an up-to-date, functional, and effective demo environment for all ESET and ESET Partner solutions, including sufficient back up for disaster recovery purposes.

• Creation and delivery of custom technical presentations and Sales demo kits for espousing the ESET product line.

• Stay current with ESET product knowledge, industry security knowledge, and knowledge of competitive solutions to effectively address and dispel prospect objections to ESET solutions.

• Serve as an evangelizing SME advocating the value of the ESET product line at trade shows, seminars, and other industry and partner events.

• Support ESET Professional Services processes by identifying, scoping, and delivering ESET solutions to ensure customer success.

• Work collaboratively with Sales, Marketing, Support, and Development serving as the technical bridge between ESET departments, ESET and its partners, prospects, and customers.

• Provide feedback to Product Development regarding product changes as it relates to customer and market requirements to improve our business and our customers' success.

• Keep an accurate Outlook calendar for scheduling and maintain up-to-date notes in CRM for all sales related activities.

• Travel within assigned territories and US.

• Other duties and projects as assigned.

REQUIREMENTS:

Education: Bachelor's degree in Computer science or Engineering, or relevant on the job experience.

• 3+ years in a customer-facing Sales Engineering role with security software industry experience preferred.

• Excellent communication skills. This includes written, speaking, and presentation skills.

• The ability present and articulate complex security topics to diverse external audiences, including C-level executives.

• Experience responding to functional and technical elements of RFIs/RFPs.

• Positive attitude and team-orientated mindset.

• Must be available to work outside the 8-5 schedule as needed to meet the demands of the department and our customers.

• Travel up to 50% as required.

EXPERIENCE:

• Customer-facing technical sales experience.

• A deep, technical understanding of all ESET products and services.

• Administrator-level experience with Microsoft operating systems, Macintosh operating systems, Linux operating systems, Android/IOS, and web server technologies (IIS and Apache.)

• Experience with Active Directory in deploying, maintaining, and administering Active Directory objects and related directory services.

• Experience with Microsoft Windows Server, Exchange, SharePoint server, and Office365.

• Experience with data encryption, multi factor authentication, and data loss prevention technologies.

• Advanced understanding of private and public network topologies, TCP/IP routing, SMTP, HTTP/HTTPS, DNS, LDAP, and network/security hardware such as routers, firewall, switch, and proxy.

• Ability to troubleshoot, analyze, and determine root cause of a system or network symptom and remediate.

• Experience with virtualization/VDI technologies.

• Proficient experience with Microsoft SQL and MySQL servers and database.

• Solid understanding of IT Information Security concepts.

• Experience with endpoint protection and network security including workstation and server protection, firewalls, SIEM, HIPS/IDS, content security, anti-SPAM technology, mobile device security, and cloud server security.

• Experience with installing and configuring EDR tools and/or experience with malware, network forensics, threat hunting and response.

• An understanding of malware, malware vectors, risk, propagation, and prevention.

• Experience with threat intelligence and sandbox analysis.

Job requisition

JR-04843 Sales Engineer (Open)

Primary location

San Diego

Additional locations

Time type

Full time