Equinix is one of the fastest growing data center companies, growing connectivity between clients worldwide. That's why we're always looking for creative and forward thinking people who can help us achieve our goal of global interconnection. With 200 data centers in over 24 countries spanning across 5 continents, we are home to the Cloud, supporting over 1000 Cloud and IT services companies that are directly engaged in technological innovation and development. We are passionate about further evolving the specific areas of software development, software and network architecture, network operations and complex cloud and application solutions.
At Equinix, we make the internet work faster, better, and more reliably. We hire talented people who thrive on solving hard problems and give them opportunities to hone new skills, try new approaches, and grow in new directions. Our culture is at the heart of our success and it's our authentic, humble, gritty people who create The Magic of Equinix. We share a real passion for winning and put the customer at the center of everything we do.
Identifies customer's business needs, challenges, and technical requirements
Analyzes situations and data on problems of basic to moderate scope
Utilizes defined technical processes and procedures to develop solutions
Provides support for customer meetings and tours Solution Design and Deliverables
Provides technical sales support to all assigned Corporate (Inside) Sales account executives
Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained
Exercises judgment within defined procedures and practices to determine appropriate solutions
Coordinates RFI/P/Q preparation as requested by Sales Representatives
Develops all deliverables for the customer with some oversight from Sales Engineering Management and/or peers Customer Service
Communicates verbally and in writing with customers (internal and external) in a professional, friendly, and effective manner
Coordinates pre-sale support for all company products and services
Provides basic technical support in sales presentations, customer meetings, and trade shows Business and Market Expertise
Demonstrates a basic understanding of Equinix DC, Network, and Cloud products
Possesses basic industry knowledge and familiarity of the competitive landscape Collaboration / Communication
Supports Corporate (Inside) sales teams in efforts to earn new business and maintain existing customer relationships
Collaborates with internal teams (CSM, OM, IM, Ops, etc.) to ensure smooth project transition from pre-sales to post-sales
Builds and maintains relationships with key internal stakeholders Mentorship/Team Leadership
Open to guidance from leadership and more senior Sales Engineers
3+ years customer facing experience in related industry preferred
Bachelor's degree preferred
Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.