Sales - Ecommerce

Conn's, Inc. Houston , TX 77020

Posted 3 months ago

The eCommerce Sales Associate reports into Conn's eCommerce division, and works in close partnership with Credit, Distribution and Operations to process sales order through the site and assist customers during the purchase cycle. This position is ideally for someone who has outstanding communication (both written and verbal) and strong commitment to excellent customer service

Responsibilities:

  • Assists customer with appropriate product selection and close as many opportunities as possible

  • Assist customers in making buying decisions by guiding customers through the website and order process effectively

  • Process sales orders, and returns accurately and efficiently

  • Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity

  • Performance will be measured by Overall Assisted Profit to the web/phone sales Channels and Chat Satisfaction Ratings

  • Must be able to self-manage time as efficiently as possible to maximize opportunities

  • Ensure that customers understand product information, and can provide additional information to customers as needed

  • Handles chat, SMS or e-mail requests from customers with professional and pleasant sales etiquette and courtesy

  • Exceptional organizational and follow-up skills

  • Ability to work weekend and overtime schedules; which may include various Holidays

  • Ability to speak, read and write proficiently in English; (Spanish is preferred)

  • Basic computer proficiency, particularly with Microsoft applications as well as web-based applications

  • Flexibility to work at least one weekend shift per month

Requirements:

  • High School Diploma

  • Bachelors degree from a four year college or university is preferred

  • eCommerce Sales experience is preferred

  • Strong computer skills

  • Excellent communication skills

  • Ability to multitask and prioritize effectively

  • Must be proactive and assume ownership of projects, ensuring all tasks are full completed

  • Must be detail oriented

Conn's History

Conn's established in 1890 is a specialty retailer with approximately 4,500 employees and currently operating 130 retail locations in Alabama, Arizona, Colorado, Georgia, Louisiana, Mississippi, Nevada, New Mexico, North Carolina, Oklahoma, South Carolina, Tennessee, Texas and Virginia. The Company's primary product categories include:

Furniture and mattress, including furniture and related accessories for the living room, dining room and bedroom, as well as both traditional and specialty mattresses;

Home appliances, including refrigerators, freezers, washers, dryers, dishwashers and ranges;

Consumer electronics, including LED, OLED, QLED, 4K Ultra HD, and smart televisions, gaming products and home theater and portable audio equipment; and

Home office, including computers, printers and accessories.

Additionally, Conn's offers a variety of products on a seasonal basis. Unlike many of its competitors, Conn's provides flexible in-house credit options for its customers in addition to third-party financing programs and third-party lease-to-own payment plans. Our mission is to make it possible for everyone to purchase quality, long lasting products for their home.

Conn's HomePlus is an equal opportunity employer.


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Sales - Ecommerce

Conn's, Inc.