Overview & Responsibilities
Increase the Sales Team's net sales, both in property and insured funerals, to achieve a weekly sales plan. Support and motivate Sales Counselors and Family Service Counselors to achieve personal success, as well as the overall success of the sales team. Consistently recruit and develop new sales counselors monthly.
Essential Job Functions:
Must be able to perform the essential functions of the job with or without reasonable accommodations.
At all times, present warmth, compassion, empathy, good manners, and diplomacy to grieving family members and potential customers. Present a genuine smile out of kindness.
Consistently meet monthly and quarterly net sales quotas in both property and insured funeral sales.
Noticeably improve, collectively, by increasing sales and reducing team cancellation rates to 15% or less in insured funeral sales and 5% or less in property sales.
Personally recruit two new Sales Counselors each sales month and retain, quarterly, at least two new Sales Counselors who meet or exceed the minimum sales standard.
Lead, develop, and staff the Sales Team to meet or exceed the weekly and monthly team sales quota.
Ensure that every New Hire completes the Company's New Counselor Training Program, and attends the Department Sales Training programs as scheduled.
Continually seek out, observe, and listen to your Sales Counselors, and implement practices to best help them succeed in prospecting, presenting, and selling.
Go into the field with the Sales Counselors, as needed, to teach and observe their prospecting, presentation, and closing skills and techniques.
Create a Personal Improvement Plan that shows the development needs for the Sales Counselors, with timelines for improvement.
Ensure support of the Company core values and guidelines, and encourage the Sales Team to follow the example.
Build team morale and respect for the Company, for management, and for fellow associates.
Join and participate in local community organizations and activities in accordance with the Company's community relations goals.
Deal diplomatically with interruptions, changing priorities, high volume of work (with accuracy), and deadlines.
Must be able to multi-task, set priorities, and organize work.
Meet with At-Need Families for customer service and to resolve issues in an empathetic and timely manner.
Adhere to Company policies, procedures, rules, and controls.
Adhere to safety rules and regulations, and report unsafe practices to management.
Act on customer complaints to provide satisfactory resolution.
Understand and achieve annual SMART goals.
Participate in training and skill development opportunities to improve competency and customer service.
Report to work on time and maintain standard attendance.
Must be able to work nights and weekends.
Requirements & Qualifications
Experience and Education
Warmth, compassion, empathy
Diplomacy under pressure
Good sales and closing techniques
High level of written and verbal communication skill
Cultural sensitivity to the diverse community that Rose Hills serves
Valid CA Driver's License
Safely drive personal vehicle
PC skill with MSWord, Excel, and Outlook
Knowledge of Rose Hills Park Rules and Regulations
Must be self-starter and detail oriented.
Knowledge of safety and health regulations
Problem solving and conflict resolution
Bilingual a plus
A Place to Remember
Since 1914, Rose Hills has been a place to remember. At that time it was an 18-acre memorial park serving the Whittier, California area. Today, Rose Hills is North America's largest memorial park, with two full-service mortuaries and five planning centers that serve the world.
Rose Hills Memorial Park is only minutes from the Greater Los Angeles and Orange County areas. It is rich in history, and it has an abundance of positive feng shui throughout its 1,400 acres. Rose Hills is world-famous for its Pageant of Roses Garden and also for SkyRose Chapel. To learn more about the unique features of the Rose Hills Whittier campus, please download our driving tour (pdf).
From Whittier, Rose Hills is proud to offer comprehensive, compassionate memorial care including cemetery property, funeral services and cremation options. From start to finish, you and your family will be assisted by Rose Hills' professional team, which will coordinate and perform all aspects of your personalized arrangements.
Rose Hills can assist with advance planning or arrangements at the time of need from any of our four locations. All of our locations extend the Rose Hills legacy of personal service into the diverse communities we serve.
Rose Hills is proud to be a member of the Dignity Memorial network of funeral, cremation and cemetery service providers. With more than 1,800 network providers across North America offering exclusive benefits, the Dignity Memorial brand is your assurance of quality, value, caring service and customer satisfaction.
Service Corporation International