Sales Development Support Specialist

Short Description

The Sales Support Specialist responds to customers in timely manner to meet the designated SLA and provide the best-in-class customer experience for a dedicated customer base. The team works in a fast-paced support environment and is responsible for solutioning all customer inquiries based on a 15-minute response time. The Sales Support Specialist can coordinate efficiently with our multiple branch locations to ensure customer requests are accepted and fulfilled, on-time and with complete invoice accuracy. The Sales Support Specialist will submit applications as assigned to them, perform PCNG Demos, and assist with the customer onboarding process. The Sales Support Specialist will also be responsible for dispatching leads to the Sales Team. These leads may come thru multiple channels including phone calls, third party websites, and internal website. The Sales Support Specialist position requires someone who responds quickly to the lead dispatching process, and customer onboarding requests while simultaneously being able to follow our documentation process.

Responsibilities

• Understand our E-apply process and credit requirements.

• Submit Applications as assigned in a timely fashion.

• Assist in rush applications when necessary and escalate as appropriate.

• High Proficiency with Rentalman and Salesforce cases

• Work Logistics with our branch network to quickly respond to the customer's needs

• Provide communication through Teams chat on assigned task updates, new work pending and other updates. Must work well in a cross functional environment.

• Complete all customer requests within the designated 15-minute timeline. This response time is also required for tasks assigned intern

• Must follow the lead dispatching process and respond timely to inquiries.

Professional Experience

Proven track record with 1 plus years of customer service & account management within the heavy equipment/construction markets preferred.

Proven experience being able to prioritize multiple initiative and providing an excellent customer experience.

Educational Background

BA/BS University degree with a concentration in marketing, promotions, advertising sales, or business administration preferred. Will consider relevant experience in support roles. This an include administration, customer care, retail etc.

Conditions of Employment

Skills

• Credit Application Accuracy

• Consistently meet 15-minute response time

• PCNG Demo Engagement

• 100% response rate to all inbound requests. This will include customer requests and also Sales Development Support needs

• Logistics Accuracy when coordinating with branches for equipment fulfillment

• Timely dispatch of internal leads

Compensation Data

$18-24 an hour

Req #: 59523

Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.

Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.

Keeping you healthy

Medical, Dental, and Vision Coverage

Life and disability insurance

Flex spending and health savings accounts

Virtual Health Visits

24 Hour Nurse Line

Healthy Pregnancy Program

Tobacco Cessation Program

Weight Loss Program

Building Your Financial Future

401(k) plan with company match

Employee Stock Purchase Program

Life & Work Harmony

Paid Time Off (Holidays, Vacations, Sick Days)

Paid parental leave.

Military leave & support for those in the National Guard and Reserves

Employee Assistance Program (EAP)

Adoption Assistance Reimbursement Program

Tuition Reimbursement Program

Auto & Home Insurance Discounts

Protecting You & Your Family

Company Paid Life Insurance

Supplemental Life Insurance

Accidental Death & Dismemberment Insurance

Company Paid Disability Insurance

Supplemental Disability Insurance

Group Legal Plan

Critical Illness Insurance

Accident Insurance

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.