Sales & Customer Service

Massage Envy Naples , FL 34102

Posted 2 months ago

Overview

Do you love helping others?

Are you a sales and customer service superstar who wants to use your powers for good? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy of Naples. Massage Envy is the leader in accessible massage and skin care. As a sales and customer service associate at our Naples franchised location,* you'll join a wellness community that's 35,000 strong. And you have a meaningful role to play as you:

  • Help clients understand the benefits of regular massage, skin care and stretch.

  • Establish relationships with members and guests to grow and retain a client base.

  • Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive.

Here's what's in it for you:

The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with:

  • Benefits that help you take care of you including health, dental, vision, critical illness, accident, short term disability, and life insurances; Paid time off, one free service per month, and discounted services and retail.

  • A healthy compensation plan that rewards your hard work with a base pay of $13 - 15/ hour plus bonuses and commissions for memberships sold & retail sold and enhancements booked. Our highest performing sales and customer service associates took home more than $35,000 last year.

  • A dynamic, energizing environment where you're consistently challenged, never bored.

  • Training to help you grow and refine your sales and customer service skills.

  • Available to work Nights & Weekends

What We'll Accomplish Together

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:

  • Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.

  • Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.

  • Driving member retention through outreach via phone and email to current members.

  • Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.

  • Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.

What it Takes to Succeed

We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:

  • Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.

  • People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn't the easy thing).

  • Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.

  • Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.

  • Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.

  • Great teammates who can work well with other in a fun and fast-paced environment.

  • Supporters of total body care with a general knowledge of massage and skin care services.

We Believe Our Differences Make Us Better

We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you.

  • Massage Envy Franchising, LLC ("MEF") is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Specialist Produce

Sprouts Farmers Market

Posted 2 days ago

VIEW JOBS 1/15/2022 12:00:00 AM 2022-04-15T00:00 Job Introduction The Customer Service Specialist is responsible for providing the highest level of customer service at our produce department while practicing safe food handling procedures. This position is responsible for improving the customer experience in order to maximize sales in the department. This position serves our customers, providing product selection and recipes for items in the department. This position also suggests complementary items. This position helps to maintain the presentation in the department throughout the day and ensures that required regulations are met. This position requires adhering to all procedural guidelines set by the Produce Department. Success of position will be measured on improvement of Produce Department sales over prior year. Overview of Responsibilities * Provides a high level of prompt and friendly customer service; assists customers with questions, and special orders and needs. * Advocate for our produce products to enhance the customer experience. * Becomes the product expert in the department for the products that are sold out of the department. * Maintains a positive work environment. * Maintains strict adherence to company recipes. * Stocks produce department; includes presentation of product, facing, filling, and organization of all product items as set by the produce department schematics as well as ensuring tag and pricing accuracy. * Rotates product and pays particular attention to code dates; maintains fresh and appealing appearance in the department. * Follows all safety, health, and weights and measures regulations. * Ensures cleanliness of produce department for safety; includes cleaning of shelves and products, keeping floors free of liquid spills or water, removing hazardous debris from floor and sweeping. * Cleans and sanitizes work areas and assists in maintaining all equipment in safe working condition. * Follows "Clean as You Go" and "Fresh at 4" Programs. * Requires operating and using equipment such as knives, scales, and wrappers. Maintains proper safety practices and care while using all the cutting accessories available in the produce department; complies with the use of mesh gloves while using a knife. * Sustains an extensive level of product knowledge and product preparation. * Walks department regularly to ensure an organized, sanitary, and overall clean appearance at all times. #li-dni Qualifications * High school diploma or equivalency degree * Must have a minimum of 2 years professional experience * Must be at least 18 years of age * Reliable and dependable; ability to follow direction * Ability to provide and receive constructive feedback * Strong communication skills; outgoing and friendly demeanor * Ability to perform repetitious activities * Ability to multi-task, prioritize and stay organized * Excellent customer service skills and a positive attitude are essential to interact with customers and employees * Ability to work varied hours/days as business dictates Physical Requirements The physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this position or that a team member encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Weekend, evening and holiday work required * Minimum age for employment is 18 * Must be able to lift/carry products horizontally/vertically between 25 to 90 lbs., from 4" to 60", a distance up to 10 feet for 20 hours * Must be able to use a pallet jack to move pallets horizontally up to 500 lbs., requiring a force of up to 85 lbs., a distance up to 100 feet for up to 5 hours * Will need to horizontally move racks of products weighing up to 70 lbs., requiring a force up to 25 lbs., for a distance up to 50 feet for up to 10 hours * Must move tables weighing up to 70 lbs., requiring a force greater than 35 lbs., a distance up to 2 feet for up to 1 hour * Must vertically pull down gate requiring a force up to 10 lbs., for a distance up to 3 feet for up to 1 hour * A bilateral coupling force up to 30 lbs. for up to 100 hours is required * Will need to use a 2 step stool for up to 10 steps per hour per shift * Capable of standing for up to 4 hour continuously, and a total of 8 hours per shift is a must Benefits In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include: - Competitive pay - Sick time plan that you can use to support you or your immediate families health - Opportunities for career growth - 15% discount for you and one other family member in your household on all purchases made at Sprouts - Flexible schedules - Employee Assistance Program (EAP) Eligibility requirements may apply for the following benefits: - 401(K) Retirement savings plan with a generous company match - Affordable benefit coverage, including medical, dental vision - Paid parental leave for both mothers and fathers - Pre-tax Flexible Spending Accounts for healthcare and dependent care - Company paid life insurance and short-term disability coverage Why Sprouts Grow with us! If you have a passion for inspiring people and a flair for fresh food, consider applying for a job at Sprouts! With a focus on customer service, our neighborhood grocery stores offer high-quality, farm fresh produce, natural meats, plenty of scoop-your-own bulk goods and much more in a fun, friendly, old-fashioned farmer's market setting. Come grow your career in healthy living with a fast-paced, rapidly growing company and teams that pride themselves on empowering others along their journey. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties, responsibilities, and requirements. Sprouts' management reserves the right to amend and change duties, responsibilities, and requirements to meet business and organizational needs as necessary. California Residents: We collect information in accordance with California law, please see here for more information. Sprouts Farmers Market Naples FL

Sales & Customer Service

Massage Envy