Sales & Customer Service Associate

TDS Telecom Arvada , CO 80001

Posted 2 months ago

Overview

Are you looking for competitive pay in a fast-paced environment along with the opportunity to grow within a great company?

  • We are currently offering a $1,000 Sign-On Bonus for this role!

The Sales and Customer Service Associate is a key contributor in TDS's overall consumer strategy to grow, delight and retain our customers. Our motto is to grow revenue and achieve sales goals by providing exceptional customer service. The Consumer Sales Representative-Retail handles customers that walk-in to our Retail stores as well as handles inbound customer calls when no customers are in the office.

A few details on the position:

  • Start date: TBD
  • 2 weeks paid training in the local office
  • please note: we expect perfect attendance during training to support your success. If you can commit to being here, we can commit to helping you create the life you want with the pay you deserve!!*

What about PAY??

  • Competitive Hourly Rate of $15.25

  • UNCAPPED COMMISSION!!

  • As mentioned above, $1,000 sign-on bonus

  • $175 ramp pay for the first two months

  • Competitive sales contests that occur daily, weekly, and even monthly!

  • Opportunity to earn a 5 day elite Seller trip to an AMAZING destination!

As if that wasn't enough, WE'VE GOT MORE!!

  • Team luncheons

  • TDS Services Discounts

  • Competitive Benefits package available on day 1 of employment!

TDS Telecommunications LLC (TDS Telecom/TDS) delivers high-speed internet, TV entertainment, and phone services to nearly 900 rural, suburban, and metropolitan communities across the U.S. With more than 1.2 million connections, TDS is one of the fastest growing technology companies in the United States. Powered by fiber-optics and new industry-leading technologies, TDS delivers up to 1 Gigabit internet speeds and offers internet-protocol based TV entertainment solutions along with traditional phone services. TDS also offers businesses VoIP advanced communications solutions, dedicated internet service, data networking, and hosted-managed services. Visit tdstelecom.com.

Responsibilities

A little more information about what you will be doing in this role...

  • Deliver sales results through providing exceptional customer service: exceed or meet monthly sales goals of strategic products such as but not limited to, Voice, High Speed Data, TV and Internet Content Product offerings.

  • Moves/Adds/Changes/Inquiries: Delight and retain existing customer base by consistently providing exceptional customer service on all billing inquiries, seasonal service requests, toll inquiries, and other miscellaneous inquiries. The Retail Consumer Sales Representative will consult with customers on these service calls to identify customer technology needs and offer TDS product solutions they may not currently have and/or offer at a better value.

  • Cash Management Procedures: Retail Consumer Sales Representative must closely follow cash management procedures to assure accuracy in all cash and payment handling from customer to deposit

  • Keeps current with promotions, products and technology necessary to exceeding or meeting sales goals.

  • Regular attendance and promptness for work are essential functions of this position because absenteeism and tardiness significantly impact the ability of the company and coworkers to meet our customers' needs.

Qualifications

Required Qualifications

  • 6+ months experience in a sales role

  • 2+ years' experience using a PC with various software packages

  • Must follow the TDS attendance guidelines to meet our customers' needs

  • Must have and maintain a valid driver's license

  • OR -

  • Current or prior military service with honorable discharge

  • Must follow the TDS attendance guidelines to meet our customers' needs

  • Must have and maintain a valid driver's license

Other Qualifications

  • 6+ months experience in a fast paced environment managing multiple tasks

  • 6+ months experience working with detailed data

  • Ability to meet or exceed sales goals

  • Ability to handle a high volume of phone calls in a structured, contact center environment

  • Understanding of the telecommunication industry

  • Understanding of telecommunication products and services

  • Excellent interpersonal communication skills (i.e., verbal, written, listening)

  • Problem solving skills (i.e. customer complaints, competitive issues)

  • Successful completion of classroom training will be required

  • Demonstrated success in a competitive sales environment

  • Able to Work Overtime with Advance Notice

  • Ability to Work shift with ending time of 8:00 p.m. CST and a Saturday Rotation

  • Willing and able to travel based on the needs of the business

Benefits

As a part of your total compensation, #TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. For an overview of what we have to offer for full-time employees including vacation, health benefits and retirement options please click here.

At TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. To learn about our diversity & inclusion philosophy and culture, click here!

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Sales & Customer Service Associate

TDS Telecom