Sales & Customer Service Associate

Massage Envy Newport News , VA 23606

Posted 2 weeks ago


Sales & Customer Service Associate (Hourly + Commission)

Are you seeking a company that you can advance with and allows you to help others start their wellness journey?

If you are a sales and customer service superstar who wants to be part of a community committed to helping people feel their best and who isn't afraid to take the lead in connecting clients to memberships, we want you on our team at Massage Envy Newport News. Massage Envy is the leader in accessible massage and skin care. As a sales and customer service associate at our Newport News franchised location,* you'll join a wellness community that's 35,000 strong.

And you have a meaningful role to play as you:

  • Help clients understand the benefits of regular massage, skin care and stretch.

  • Establish relationships with members and guests to grow and retain a client base.

  • Enroll new guests into our Wellness Program and explain the benefits of being a member

  • Maintain a clean and inviting workplace and environment

  • Provide outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone

  • Promote the value of total body care by educating clients on new and expanded services

  • Driving member retention through outreach via phone to current members

  • Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.

  • Uphold the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy

We only succeed together, so we're looking for people with the passion and experience to be amazing. Job Requirements:

  • Reliable and dependable team-player

  • Good math, cash handling, and computer skills

  • Goal driven and self-motivated to meet sales goals

  • Ability to think critically, juggle multiple tasks, and set priorities

  • Outstanding customer service and problem-solving skills

  • Teammates who can work well with others in a fast-paced environment

  • Full-Time, Open Availability, No set schedules

If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you.

Here's what's in it for you:

The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with:

  • A healthy compensation plan that rewards your hard work with performance based commissions on top of your base pay.

  • Benefits that help you take care of you including healthcare and dental (certain qualifications apply)

  • Employer-paid membership and reduced cost on services and retail products.

  • A dynamic, energizing environment where you're consistently challenged.

  • Training to help you grow and refine your sales and customer service skills.

We Believe Our Differences Make Us Better

We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

What it Takes to Succeed

  • Massage Envy Franchising, LLC ("MEF") is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
FtPro Paint Customer Service AssociateDay

Lowe's Companies, Inc.

Posted 3 days ago

VIEW JOBS 2/2/2023 12:00:00 AM 2023-05-03T00:00 <p>Job Description</p><ul><li><p>Create a best-in-class customer service experience for our Pro Customers who paint</p></li><li><p>Always provides SMART customer service through the daily execution of Lowe's customer service policies, procedures, and programs</p></li><li><p>Understand the Pro business to educate customers to understand his/her needs and assists in locating, demonstrating, selecting, quoting, and ordering merchandise</p></li><li><p>Work with the Lowe's Pro Supply to order Paint through the Fulfillment and Delivery network to service the customer</p></li><li><p>Communicates information to customers regarding all the Service, Brand and Value benefits of using the Fulfillment and Delivery network with Lowe's Pro Supply</p></li><li><p>Prospect and utilize CRM (Customer Relationship Management) to build customer relationships and streamline processes, to improve customer service, increase sales, and increase visibility to the service that Lowe's Pro Supply can provide</p></li><li><p>Focus on establishing consistent selling behaviors by establishing consistent selling routines.</p></li><li><p>Promote Pro Credit solutions</p></li><li><p>Offer and assist to sign up MVPs Pro rewards and partnership program, specific to paint. Download and demonstrate the benefits of the Pro wallet</p></li><li><p>Continue to learn and evolve as a salesperson by leveraging the Lowe's Training platform to stay up to date on all system changes and to improve selling skills</p></li><li><p>Collaborate with entire Pro Team to understand other jobs and customers that need to buy Paint</p></li><li><p>Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs</p></li><li><p>Cross-functionally trains in other areas of the store to help deliver the best customer service as well as learn what Pros are buying across the store</p></li><li><p>Weekly review the Pro Hot sheet and Paint Hot sheet for new promotional events and offers</p></li><li><p>Actively participate in the Pro Sales Rally</p></li><li><p>Partners with Sherwin Williams/Valspar Rep to help provide the best customer service</p></li><li><p>Monthly prepare and participate in the Pro Paint CSA Monthly Support conversation</p></li><li><p>Follows-up with customers to ensure all order and project requirements are satisfactorily met</p></li><li><p>Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler)</p></li><li><p>Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection</p></li><li><p>Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery, Pro desk area) to maintain cleanliness and organization of store, selling centers and workstations.</p></li><li><p>Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates</p></li><li><p>Adheres to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices</p></li><li><p>In addition to the above responsibilities, this individual is held accountable for other duties as assigned</p></li></ul> Lowe's Companies, Inc. Newport News VA

Sales & Customer Service Associate

Massage Envy