Sales & Customer Service Associate

Massage Envy Napa , CA 94558

Posted 7 days ago


Do you love helping others?

Are you a sales and customer service superstar who wants to use your powers for good? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy Napa. Massage Envy is the leader in accessible massage and skin care. As a sales and customer service associate at our Napa franchised location,* you'll join a wellness community that's 35,000 strong. And you have a meaningful role to play as you:

  • Help clients understand the benefits of regular massage, skin care and stretch.

  • Establish relationships with members and guests to grow and retain a client base.

  • Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive.

Here's what's in it for you:

The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with:

  • Benefits that help you take care of you.

  • A healthy compensation plan that rewards your hard work with commissions and bonus's.

  • A dynamic, energizing environment where you're consistently challenged, never bored.

  • Training to help you grow and refine your sales and customer service skills.

What We'll Accomplish Together

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:

  • Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.

  • Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.

  • Driving member retention through outreach via phone and email to current members.

  • Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.

  • Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.

What it Takes to Succeed

We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:

  • Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.

  • People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn't the easy thing).

  • Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.

  • Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.

  • Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.

  • Great teammates who can work well with others in a fun and fast-paced environment.

  • Supporters of total body care with a general knowledge of massage and skin care services.

We Believe Our Differences Make Us Better

We're excited to hear from everyone with the skills, experience, and passion to do a great job. We do not unlawfully discriminate against any applicants or employees on any applicable legally protected basis, including race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you.

  • Massage Envy Franchising, LLC ("MEF") is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Store Sales Associate

Treasury Wine Estates

Posted 2 days ago

VIEW JOBS 8/11/2022 12:00:00 AM 2022-11-09T00:00 <p>Treasury Wine Estates (TWE) is one of the world's leading wine companies. We know that it's the thinkers, makers and doers who have the most impact as we continue to strive towards being recognized as the world's most admired premium wine company. We are proud of our portfolio of brands that have tremendous heritage, rich quality and a reputation for excellence across the globe. From the iconic luxury of Penfolds, to the broad appeal of Beringer, Etude, Sterling, Stags' Leap, Beaulieu Vineyard and newer brands like 19 Crimes, we are committed to creating memorable wine experiences for our consumers.</p><p>Summary:</p><p>TWE seeks an Employee Sales Associate. The Employee Sales Associate will deliver sales goals with excellent customer service.</p><p>Key Responsibilities include:</p><ul><li><p>Prepare Employee Wine Store for opening and closing daily, monitoring the daily procedure. (Both in Napa and St. Helena)</p></li><li><p>Assist with sales, store set up, stocking shelves,</p></li><li><p>Taking inventory of wine monthly and merchandise quarterly</p></li><li><p>Getting wine orders in on a time.</p></li><li><p>Understanding the relationship between wine orders, RMS, JDE and the importance of vintages.</p></li><li><p>Preparing and receiving deliveries.</p></li><li><p>Operate registers, credit card terminals.</p></li><li><p>Educate and be an informed resource for customers regarding Brands knowledge, winemaking, winegrowing, production, vintages, availability of products as well as awards and accolades.</p></li><li><p>Check identification as required by state law for serving alcoholic beverages</p></li><li><p>Recognize symptoms of intoxication and act in accordance with state law</p></li><li><p>Possess an entrepreneurial spirit, Business acumen and computer confidence.</p></li><li><p>Be well mannered, well groomed, outgoing, gracious and conservatively dressed.</p></li><li><p>Understand and adhere to Tasting Room policies and procedures</p></li><li><p>Clean up and organize facility as directed by supervisor</p></li><li><p>Must be able to lift 55 pounds.</p></li></ul><p>Qualifications:</p><ul><li><p>Wine knowledge a must, with a desire to sell.</p></li><li><p>Maintain professional standards in the work environment with consumers, supervisors, and colleagues.</p></li></ul><p>About You:</p><ul><li>You are Microsoft Office knowledge including Excel. You can unload inventory and stock shelves. You can use a palette stacker. You are flexible and open to change. You must be 21 years of age or older.</li></ul><p>What's in it for you</p><ul><li><p>The opportunity to be bold and make an impact in the world of wine</p></li><li><p>Access to the world's most celebrated wines through our employee product allowance</p></li><li><p>True flexibility in determining how, when and where you work to achieve your potential</p></li><li><p>Opportunity to build a career across multiple functions (we're really good at doing this!)</p></li><li><p>Structured development programs to support your health, wellbeing and career</p></li><li><p>&quot;TWEforME Day&quot; - an additional day of leave each year, for you to do you</p></li><li><p>Meeting-free Monday mornings (we all love this!)</p></li><li><p>Officed in the beautiful Napa Valley region</p></li></ul><p>Culture</p><p>We bring our whole selves, we're courageous and we deliver together - that's our DNA. We're a passionate bunch who enjoy working together, like to have fun and keep things down-to-earth. We're brave enough and care enough to have the right conversations to get the best outcome and are famous for our can-do attitude. We're definitely &quot;glass half full&quot; people and see challenges as opportunities and move with pace to achieve our goals.</p><p>If you're ready to help us be the world's most admired premium wine company, please apply now!</p><p>Inclusion, Equity and Diversity</p><p>Just like the wide range and variety of brands in our wine portfolio, TWE embraces diversity and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or on the basis of disability.</p><br> Treasury Wine Estates Napa CA

Sales & Customer Service Associate

Massage Envy