Sales & Customer Service Associate

Massage Envy Massapequa Park , NY 11762

Posted 2 months ago

Overview

Do you love helping others?

Are you a sales and customer service superstar who wants to use your powers for good? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy Massapequa Park. Massage Envy is the leader in accessible massage and skin care. As a sales and customer service associate at our Massapequa Park franchised location,* you'll join a wellness community that's 35,000 strong. And you have a meaningful role to play as you:

  • Help clients understand the benefits of regular massage, skin care and stretch.

  • Establish relationships with members and guests to grow and retain a client base.

  • Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive.

Here's what's in it for you:

The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with:

  • Benefits that help you take care of you including Paid Time Off and 401(k).

  • A healthy compensation plan that rewards your hard work with bonuses and commissions.

  • A dynamic, energizing environment where you're consistently challenged, never bored.

  • Training to help you grow and refine your sales and customer service skills.

What We'll Accomplish Together

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:

  • Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.

  • Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.

  • Driving member retention through outreach via phone and email to current members.

  • Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.

  • Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.

What it Takes to Succeed

We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:

  • Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.

  • People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn't the easy thing).

  • Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.

  • Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.

  • Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.

  • Great teammates who can work well with others in a fun and fast-paced environment.

  • Supporters of total body care with a general knowledge of massage and skin care services.

We Believe Our Differences Make Us Better

We're excited to hear from everyone with the skills, experience, and passion to do a great job. We do not unlawfully discriminate against any applicants or employees on any applicable legally protected basis, including race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you.

  • Massage Envy Franchising, LLC ("MEF") is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Seasonal Sales Associate8085 Massapequa Park Ny11762

Five Below, Inc.

Posted 1 week ago

VIEW JOBS 9/26/2022 12:00:00 AM 2022-12-25T00:00 <p>At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go &amp; Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.</p><p>It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!</p><p>What does the Sales Associate do?</p><p>If you want to be at the beat of the Five Below pulse, our part-time Sales Associates get right in the middle of all store action. Perfect candidates have an undying passion for delivering amazing customer service, while also driving high sales results. Key traits include having amazing people and selling skills, a keen eye for ensuring merchandise is on the floor in an organized fashion, keeping the floor stocked-up flawlessly and providing super smooth transactions at the register.</p><p>How do they do it?</p><p>The sales associate embraces and lives the Five Below Value! These values translate into creating the coolest brand on the plant, where talented people want to grow their careers…and here is how!</p><p>Wow the Customer: Put the customer first and make a difference in people's lives</p><p>Unleash Passion: Check your ego at the door and do what you say you will do</p><p>Hold the Penny Hostage: Treat Five Below like your own business and hire talent that will do the same</p><p>Achieve the Impossible: Set the bar high for self and team and make sure to take risks</p><p>Work Hard, Have Fun, Build a Career: Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts</p><p>RESPONSIBILITES:</p><ul><li><p>Adheres to all standard operating procedures and policies</p></li><li><p>Responsible for cash handling procedures</p></li><li><p>Reviews and responsible for all corporate communications applicable to their assigned area</p></li><li><p>Assists in merchandising procedures</p></li><li><p>Responsible for maintaining assigned area</p></li><li><p>Sets and maintains Market Plan and other merchandise directives</p></li><li><p>Assists with execution of company data integrity process</p></li><li><p>Delivers exceptional customer service through personal contact with customers</p></li><li><p>Interacts with and assists customers</p></li><li><p>Assists in receiving and stocking procedures</p></li><li><p>Unloads merchandise from trucks</p></li><li><p>Checks in shipments</p></li><li><p>Stages merchandise for the sales floor</p></li><li><p>Packs out merchandise</p></li><li><p>Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room</p></li><li><p>This job description is not all inclusive. Additional responsibilities will be determined by the General Manager, as dictated by store needs.</p></li><li><p>Standing entire shift</p></li><li><p>Frequently operate cash register</p></li><li><p>Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet</p></li><li><p>Frequently ascend/descend ladders in order to retrieve and put away stock</p></li><li><p>Frequently position self to kneel, bend, and stoop, including in the stock room and on the sales floor</p></li><li><p>Frequently communicate and exchange information with customers and coworkers on the telephone and face-to-face in the store. Must be able to exchange accurate information in these situations</p></li><li><p>Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise</p></li></ul><p>QUALIFICATIONS:</p><ul><li><p>Excellent verbal and written communication skills</p></li><li><p>Ability to multi-task</p></li><li><p>Creative thinking</p></li><li><p>Ability to maintain composure under pressure</p></li></ul><p>If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!</p><p>Five Below is an Equal Opportunity Employer.</p><p>Position Type:</p><p>Hourly</p><br> Five Below, Inc. Massapequa Park NY

Sales & Customer Service Associate

Massage Envy