Sales & Customer Service Associate

Overview

Responsibilities:

As a front desk associate at this Massage Envy franchised location, essential responsibilities revolve around providing excellent services to members and guests. These include:

• Membership sales

• Answering phone calls.

• Setting and checking members and guests in and out for appointments.

• Greeting members and guests upon arrival.

• Promoting the Wellness Program.

• Re-engaging inactive members.

• Keeping management apprised of member concerns and following manager's policies, procedures and direction.

• Accepting constructive criticism in a positive manner and using it as a learning tool.

• Upholding the Massage Envy brand's core values of optimism, gratitude, excellence, consistency and empathy.

• Staying updated on retail products and promotions.

• Recognizing and supporting team goals and creating and maintaining positive relationships with team members.

Qualifications:

Education, Skills and Training:

• Have a high school diploma or equivalent (GED).

• Possess basic math and cash handling experience.

• Have strong phone and computer skills.

• Have previous customer service experience (preferred).

• Be able to prioritize and perform multiple tasks.

• Work cohesively with others in a fun and fast-paced environment.

• Possess general knowledge of massage and esthetic services and modalities.

• Meevo scheduling system experience a plus.

• Prior experience with Massage Envy Spa a plus.

• Must be available to work weekends and some nights.

Communications and Personal Interactions

• Have a strong customer service orientation and be able to communicate effectively with members and guests, prospective clients, vendors, and the franchised location's management and team.

• Maintain client confidentiality.

Work Remotely

• No

Job Type: Part-time

Salary: $12.00 - $14.00 per hour

Benefits:

• 401(k)

• 401(k) matching

• Employee discount

• Flexible schedule

Shift:

• Day shift

• Night shift

Weekly day range:

• Weekends as needed

Ability to commute/relocate:

• Prosper, TX 75078: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Basic math: 1 year (Preferred)
• Sales: 1 year (Preferred)
• Cashiering: 1 year (Preferred)

Work Location: In person

• ME SPE Franchising, LLC ("ME SPE") is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC ("MEF"), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are setby each franchisee and vary by location.