Sales & Customer Service Associate

Massage Envy Port Orange , FL 32129

Posted 2 weeks ago

Overview

Do you love helping others?

Are you a sales and customer service superstar who wants to use your powers for good? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy Port Orange. Massage Envy is the leader in accessible massage and skin care. As a sales and customer service associate at our Port Orange franchised location,* you'll join a wellness community that's 35,000 strong. And you have a meaningful role to play as you:

  • Help clients understand the benefits of regular massage, skin care and stretch.

  • Establish relationships with members and guests to grow and retain a client base.

  • Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive.

Here's what's in it for you:

The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with:

  • Benefits that help you take care of you including discounts on services and retail products.
  • A healthy compensation plan that rewards your hard work with paid commission for membership and retail sales.
  • A dynamic, energizing environment where you're consistently challenged, never bored.

Training to help you grow and refine your sales and customer service skills.

What We'll Accomplish Together

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:

  • Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.

  • Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.

  • Driving member retention through outreach via phone and email to current members.

  • Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.

  • Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.

What it Takes to Succeed

We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:

  • Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.

  • People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn't the easy thing).

  • Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.

  • Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.

  • Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.

  • Great teammates who can work well with other in a fun and fast-paced environment.

  • Supporters of total body care with a general knowledge of massage and skin care services.

We Believe Our Differences Make Us Better

We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you.

  • Massage Envy Franchising, LLC ("MEF") is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Seasonal Lead Sales Associate

Leslie's Pool Supplies (Dba)

Posted 3 days ago

VIEW JOBS 9/21/2022 12:00:00 AM 2022-12-20T00:00 <p>Are you ready to join a stable retail organization with an 85% internal promotion rate and rapid company growth? With our extensive onsite paid training, we teach you everything you need to know to help our customers maintain and enjoy their pools and spas.</p><p>Our Retail Team consists of talented pool professionals and sales associates that strive to provide expert assistance to our customers in maintaining and improving their pools and spas. We are the most reliable and trusted in the industry. Many of our team members began their careers in entry level roles and have advanced to high level management positions.</p><p>About the Opportunity</p><p>The Seasonal Lead Sales Associate will provide superior customer service to our customers and support the General Manager in all facets of retail operations to ensure the store is operating at optimal performance.</p><p>Responsibilities</p><ul><li><p>Greet and assist customers with their pool and spa care needs</p></li><li><p>Accurately and timely complete sales transactions using the POS system</p></li><li><p>Maintain a welcoming store environment</p></li><li><p>Assist with merchandising and inventory control</p></li><li><p>Position requires open and closing duties, including bank deposits</p></li></ul><p>Qualifications:</p><ul><li><p>High School Diploma or equivalent.</p></li><li><p>Minimum of one year of retail experience (external) or proven track record in the capacity of a Lead Sales Associate for at least 6 months with successful completed testing on Basic, Intermediate and Advanced training modules (internal).</p></li><li><p>Ability to achieve placement in the succession program.</p></li><li><p>Managerial experience preferred.</p></li><li><p>Excellent communication skills and proficiency with computers.</p></li><li><p>High School Diploma or equivalent, or currently attending High School.</p></li><li><p>Must be 18 years of age.</p></li><li><p>To qualify for this position, and prior to becoming a key holder, candidates must have successfully completed testing on all required Intermediate training. New hires with managerial experiences of a minimum of six months may be considered for this position.</p></li><li><p>Ability to complete required training within two months of hire.</p></li><li><p>Excellent communication skills and proficiency with computers.</p></li></ul><p>Since 1963, we have aimed to deliver quality products through superior customer service. As a steadily growing organization, with a presence in 36 states, we recognize that the most critical component to our continued success is our people. And as such, there is nothing we value more than the development and growth of our team. Our internal promotion and advancement structure is unsurpassed: the vast majority of all open management positions are filled from talent within our company.</p><p>Leslie's recognizes a critical component to our continued success is our people. Leslie's is committed to developing and fostering a culture of diversity and inclusion within our company and the communities we serve. A key aspect of building a great team is valuing ideas from many viewpoints, which is why we place a priority on identifying and hiring talented individuals from all backgrounds and perspectives.</p><br> Leslie's Pool Supplies (Dba) Port Orange FL

Sales & Customer Service Associate

Massage Envy